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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Paid $US32 (I got the more expensive shipping option) for a black, flowy shirt that, in the picture, went down past the models waist and was quiet loose. I'm not a big girl (5'7 and 70kg) but the XL that I ordered wouldn't even fit my 10yo daughter, not to mention the fact that all the stitching down the seams ripped as I lifted it over my head! DO NOT BUY from this company as it's the purest form of cheap Chinese crap I've ever come across!
You claim to only want to give good service but you don't follow threw with what you are saying. If a customer clearly shows you that the order never made it with in the 10-25 days then send another item out instead of saying you will wait 60 days to see if it was lost in shipment. It is not like I am saying I did not get the item when your shipment shows that it never made it. All I wanted was for the item to be delivered so send it air mail next day so I will be a happy customer and you pay for shipment then give me half my money back for not taking care of me sooner better yet now after 60 days you should give me all my money back so I will be a happy customer.
Dear frank,
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Most parcel will be delivered in time, but some parcel will be delivered late due to the factor like weather, holiday and peak season which is out of our control.
We didn't mean to make the customer waiting for too long, we need to confirm the information and contact the shipping company for better solution, please work with us for it.
Best Regards
Dresslily Customer Service
Same issue as some of your other customers! My order was shipped 8/6/15 and has still NOT arrived! Unacceptable I will be making sure you WONT be on FB much longer!
Dear Cheryl,
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
The shipping method for your parcel is flat rate shipping and it is the slowest shipping method, the estimate date is 10-25 business days. Please set assured thatv it is on the way for delivery.
If you still haven't received it on that date, please contact us for compensation.
Best Regards
Dresslily Customer Service
I recently had an item cancelled after a month of waiting I found out it never got shipped because of a "quality issue" which I was never informed of so I ordered another item which shipped on the 30th of August and after almost another month it's still not here... surprise surprise. Then they also shipped the previous item I ordered for some reason. This is the last time I deal with this company... bottom line if you don't want to wait a lifetime for an item then dresslily's not the place to shop.If I could sum it up in one word I'd say AWFUL but that's not enough.
Dear Jackie,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us. We apologize for waht you have experienced.
The item has been called back by the supplier for the quality issue and we apologize for not updated the item situation.
We have applied compensation for you for this issue and would you like to wait for it or find a replacement?
Thank you again for bringing these matters to our attention.
Best Regards
Dresslily Customer Service
I have no idea where my item that i've ordered is. Can you track it for me. I've written 2-3 reviews and you've deleted em o_O i have no choise but to give 5 stars even though i want to give zero stars. Worse company ever.
I placed my order over a month ago, still has not arrived. I tracked the order, has only left China. I emailed the only email address available to find out if I could cancel the order & get a refund or get verification of where everything was, no reply. Very upset.
Just completely disgusted with the disrespect of not being a loyal company. You have an advertisement for your company and allow payments to go through but then don't verify or allow customers to check in, even the patient ones.
Fooled me, congratulations.
Dear Cassandra,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have checked the record and can not find the email from you, please confirm if you have filled the right information.
This parcel has been shipped out with flat rate shipping and we feel sorry for the delay delivery, would you keep communication with us to confirm the information?
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
The products I received were as pictured and arrived in a timely manner, within what was expected. Overall, I am very satisfied with my purchase and experience with DressLily.com
I PLACED AN ORDER THE 1ST OF JULY AND AM STILL WAITING. ITRIED TO GO TO THE TRACKING WEBSITE AND ONLY THING IT TELLS ME IS IT IS DEPARTING TO THE USA. I HAVE SENT SEVERAL EMAILS TO HAVE THEM TELL ME WHERE PKG IS. I HAVE RECD 1 REPONSE BUT DIDNT ANSWER MY QUESTION. I HAVE SENT SEVERAL MORE THIS WEEK WITH NO RESPONSE. I JUST WANT A REFUND OF MY MONEY
Dear Julie,
Thank you for your recent review, we apologize for you haven't receive your parcel.
The shipping method you have chosen is flat rate shiping and we can not track the parcel information on the website, but it is still in estimate date, please wait for it.
If you have any further concern, please feel free to contact us at http://www.dresslily.com/m-article-id-12.htm
Best Regards
Dresslily Customer Service
I have ordered pants and it has been 2 weeks and my order status still says processing
I have ordered other items from other sites and have gotten them faster then from here
I would like to know when I will get my pants and why it still says processing after 2 weeks
Dear Echo,
Thank you for taking your time to write your review. We really appreciate the feedback.
We apologize for what you have mentioned.
The item is not available due to supplier's issue, we can not get the quantity on time and we have contacted them for speed up.
We have contacted you for this issue in your support ticket, would you like to keep this item or find a replacement?
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I am a very satisfied dresslily customer. I find their prices very reasonable, I can buy the trendy products I see in stores 2-4 times cheaper here. Quality is usually good. Shipping to Eastern Europe took around 3 weeks, to Western Europe it arrived in just 7 days!
They usually run additional sales offers and you can get points for writing reviews about the products you have received. Shipping is absolutely free internationally which is a big plus for me!
I have checked multiple similar sites - but none of them had this big of a selection to offer, for this reasonable price.
I have already ordered twice from them and I will submit my 3rd order soon.
I recommend.
I see a lot of people getting money stolen from them. Go to www.whois.com > Click on "whois" > type in their url including www.and you will see the website owner is in China.
I stumbled upon this site like many others - by an ad on facebook. I placed an order on 8/17/15. For the next several days, I continually checked my email for some type of order/payment confirmation. I ALWAYS get this confirmation, almost immediately, when I shop online. Not with this company. I still have gotten absolutely no communication 4 days later. So, I've gone to the website to check the status of the order several times. It has said "processing" each time. I checked my credit card, and the payment has already posted. There is also a separate $1.99 charge for a foreign processing fee which was not outlined in the payment process at all, and I did not authorize this charge to my knowledge. This makes me suspicious, so I google DressLily to try and find some reviews. That is when I stumbled upon all of these awful reviews & people who still have not gotten their products months and months later. I immediately called my credit card company to cancel/dispute this charge, already knowing that I don't want to deal with the headache of what's to come. I won't get my clothes, but I will also not be out almost $100. Buyers beware. Normally I am skeptical & do my research first, but for some reason, I didn't on this one. BIG MISTAKE.
Dear Kristine,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We're very sorry for your concerns and the issues you have raised.
We have shipped your item out after we have received the payment from you, and we have contacted you for the parcel information.
Please set assured that the parcel will be delivered on time if there is no delay.
If you have any further concern, please contact us at any time.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
I have some pants for my fiancee a month ago and still no pants. I am now so made with the wait that that want free pants and my money back.
They took my money in minutes but I have been waiting a month for my pants.So much for a surprise for my fiancee.
I have emailed them several times and no reply.
What a $#*!ty company!
Dear Jenny,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We apologize for not updated the item information timely and we are trying to fix this issue.
The item has been shipped out and we have contacted you for the parcel information.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Dresslily Customer Service
I still have no received my order and it's been 3 weeks will not be doing business with this company any more! I need my order or my money back ASAP
Dear Jessica,
We're very sorry for your concerns and the issues you have raised.
It is not ourpurpose to disappoint our customer.
We have noticed that you have choose flat rate shipping, the estimate date is 10-25 business days, we have ship your order out on date 4-August, it is still on the way for delivery.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service
XL my $#*!ing arse... $100 down the bloody drain. My 7 yo daughter can't even fit into it and she came first in every sport event this year, another words she isn't over weight so no way in hell am I able to squeeze even just a foot in... Women's size XL jeans isnt even as wide in the length of my forearm. Complete rip off and CBF challenging them for a refund. Will be giving them to Vinnie's for a baby! Epic Epic Fail! WILL NOT EVEN GIVE YOU A STAR. Damn it have to or no review... Even thats stupid.
Dear she,
Thank you for taking your time to write this review, we apologize for this issue that have caused.
Can you provide us the order number so that we could check with the supplier? You can check it in your account.
Please set assured that after we have confirmed this issue, we will provide the best soluton for you.
Thank you for bring this to our attention.
Best Regards
Dresslily Customer Service
I am sorely disappointed with the service I've received from this site. I ordered two dress shirts and sweatpants for a party and ended up buying an entirely different outfit due to the ludicrous amount of time I was forced to wait. I have yet to receive my clothing and I'm even more upset due to the fact I paid for express shipping, only to be waiting nearly 3 weeks for it to finish processing. Shameful service, and nearly impossible to garner a response. At this point I don't care if I have to wait another 3 weeks for my clothing, I just don't wish to pay for "express shipping" and not get what I paid for.
Dear Nicholas,
Thank you so much for your important feedback. We are always very grateful to hear from our customers. First, I want to start by saying how sorry we are about this issue.
We have contacted our colleague to fix this issue.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Dresslily Customer Service
I have never received my order. Trying to contact this company is a joke nothing works on the website accept them taking your money of course. I need my money back ASAP.
Not a happy customer:-(
Dear Kelly,
We want to say thank you for providing us with important information about your situation.
First, I want to offer my sincerest apologies to you for the issue.
Please confirm if you have filled the right information when you submit the ticket. We haven't received from you before.
We have contacted you for the solution for the parcel lost, please keep communication there.
Please set assured that we will try our best to help you.
Best Regards
Dresslily Customer Service
I m very disappointed with the dress I have received today, it is not the same as in the picture, the pattern is even not the same as the model of the picture, if. The quality is like a one pound Chinese shop, it seems like an custom for a party dress, awful,
And also be careful due to those items I have seen in different websitel. Never buy in dresslily or in any other webdsite where you can find this dresses.
Dear raquel,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have checked your order and find out that we had replied you and waiting for your information.
We need to confirm this issue with our supplier and to avoid any further issue happen.
If you have any further concern, please feel free to contact us at that ticket.
Once again, I want to restate our apology to the customer for their experience. We will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Best Regards
Dresslily Customer Service
Dear dress DressLily:
I ordered the dress in the photo and I received this! A completely different dress! It has seams in the middle in every side and in the waist, which according to the photo you show should not exist. The dress you sent me is totally deformed and I´m sure of my size. I loof fat with that dress and I´m not fat! As you can see in the other picture, that´s how I look like in a dress that fits! I´m really thin and I have gorgeous body and I´m proud of it! I don´t understand how a company could lie in that hideous way! My payment order is LL**************. I payed double to get it faster (7 days) and I got it late. You can check all the e-mails I sent and all your responses saying sorry. This is unacceptable. I want my money back!
Dear Pam,
We apologize for this issue that you have experienced, it is not our purpose to disappoint our customer.
For this issue, please refer to our policy here: http://www.dresslily.com/m-article-id-80.htm
And we have replied you for this issue at your support ticket, please check at there and work with us for the solution.
Thank you again for bringing these matters to our attention.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nancy,
I want to start by offering a personal apology to the customer affected.
We have size chart at each page for customer to choose the best suitable size and we have shipped the item out according to the order. We take the quality checking before shipping.
We need to confirm this issue for avoid any similar issue happen, please keep communication at your support ticket for better solution.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service