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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I ordered six pairs of earrings on August 2nd. I have yet to receive anything. I received an email saying it was shipped (but only four pairs)... they charged me for the entire order. I am still waiting. DO NOT ORDER FROM THIS STUPID COMPANY!
I ordered 3 shirts and only received 2? 2 of the shirts I received were supposed to be medium however they fit COMPLETELY different and they are SO SMALL! Maybe my little 5 year old cousin can fit in them. Its a shame as the shirts design look really nice :(
Dear Fouad,
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation.
For the item didn't fit you, please refer to http://www.dresslily.com/m-article-id-80.htm and provide us the information, we will provide you the solution according to the issue.
We hve contacted you for the situation of the other item, please check your ticket.
We want to extend our apologies to you regarding your issue, and we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
So like every other review I haven't received my package. It's been ages now and I'm starting worry that it's not even coming. I trusted the site and thought it was a good investment and so far $45 seems misused. Is it ever going to come?
Dear Caeleb,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
The parcel is on the way for delivery, the shipping method is unregistered mail, it can not get the parcel situaion frm the website.
Please rest assured that the parcel will be deliverd in time if there is no delay.
Best Regards
Dresslily Customer Service
DO NOT purchase from this company, it is a complete RIP OFF, the customer service is worse the worst I have ever experienced, promising the world but delivering nothing. If it is not a scam then I don't know what is, I return faulty goods they promise a refund of $25 USD on October 9, after 18 emails to and fro, then on October 13 they advise the will only give a credit.
"DECEPTIVE, FASLE MISLEADING ADVERTISING--COMPANY IS NOT RELIABLE!"
Dear Greg,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Here is the warranty policy for size issue http://www.dresslily.com/m-article-id-80.htm
And we had provide you for the solution of this issue, please check your ticket.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
Order ashirt for $18. They had no problems taking my money, but here is sit afret EIGHT MONTHS! After many attempts to email them, complain, never was helped and item still hasn't come. This is principle now, I ts not the $18 bucks I can wipe me as with that. It's princople! Plain and simple. Very unhappy costumer
Dear Jennifer,
Thank you, we always welcome feedback from our valued customers.
We can not get the information without the order number, would you mind to check at your account and provide it to us?
We need to check if we did the mistake and please help us to improve for better serivce.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
It's been 1 month and 2 weeks and I still have not received my order! Wish I would of reading these reviews first! Will I ever get my order?
Dear Eve,
Thank you so much for informing us about your shopping experience.
We feel sorry for the item you haven't received.
We had tried to get the information through your order number, but it didn't work. Would you mind to provide us the correct order number?
After we have confirmed this issue, we would provide you for the latest information.
Hope to receive from you soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
And I swear if they just took my card number to make purchases of their own, I will be very very upset...
Dear Erika,
Thank you for taking your time to write your review. We really appreciate the feedback.
The item you have ordered is on the way for delivery, and it will be delivered in time if there is no dalay.
We took your purchase according to the amount of your order, and we won't take more than that.
If you have any further concern, please keep communication at your support ticket.
Best Regards
Dresslily Customer Service
Well dress Lilly sucks! Save your time and money. 1 month and 2 weeks for a pair of pants that I was supposed to get in 2-3days, and they didn't tell me a thing until I contacted them after a week, how pathetic. 5 % discount for my troubles on my next purchase was all I was offered, no thank you, and thanks for insulting me AGAIN! I also pointed out that it's FALSE ADVERTISING when they continue to sell pants they know they don't have in stock for another month and a half, the site lists other things out of stock, why not what I ordered?! Don't sell me and promise me it will be on my doorstep in 3 days when you know it's not possible!
Dear Ashley,
Thank you for your recent message, We apologize for what you have experienced.
We are really willing to help you for the best service, can you provide us the order number for us to check?
Looking forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
I have ordered from Dresslily on a two occasions and I have found Dresslily to be very prompt with their service and all questions asked are answered in a very short time on both occasions. Dresslily is one of the best online shops with a huge variety and fantastic quality and a good range of sizes. I would highly recommend Dresslily to all my friends.
I ordered a tshirt as a test order using their standard delivery. So far it's been 34 days since I ordered it and they now say it could take up to 45 days which seems ridiculous. They did reply to my complaint quickly (within the hour) but have said to contact them again when 45 days has lapsed. Glad I didn't spend very much just to trial them and won't use them again.
This is an update. The order finally arrived after 40 days. The top doesn't really look as it did on the website and the quality is very poor. I don't think I'll be wearing it and I still won't be using the website. There are plenty of other sites that do reasonably priced fashion clothing where there quality is fine and the standard delivery is speedy.
Dear Tamlyn,
We are so grateful for this feedback. It means a lot to us.
We are willing to help you for this issue, but we can not get the information from you without order number, would you mind to provide it to us?
After we have confirmed this wiith the shipping company, we will provide you for the best solution.
Hope to receive from you.
Best Regards
Dresslily Customer Service
The products I ordered were nothing like the beautiful picture. Poor quality, appliqué was even put in grossly crooked. I spend $31 and they will only refund me $2 since it was 'the right order'. It's unwearable. I had to submit my complaint twice and only after 3 days (not the promised 24 hrs) did the get the poor response. Do not support this company of poor quality of poorer customer service.
Dear Tain,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We also need to apologize for the issue that you have mentioned.
For this issuemplease refer to the return and warranty policy http://www.dresslily.com/m-article-id-80.htm
If we have confirmed this issue, we will provide you for the best soluton, would you mind to complete your order number for us to check?
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I made my first order for one of the lowest priced item and everything was smooth. Then I made my second order and has some payment issues. I contacted customer service and they were really quick and understanding. Overall best customer service. No wait like other websites.
I should've read the reviews prior to ordering. The payment was accepted July 16th and it's now August 26 with no item delivered. Around 3 weeks ago, I received an email that it was in China. I would love to request a refund but the website says the order number is wrong, the phone doesn't work and live chat is off.
Dear Laura,
Thank you for take your time to write this comment, first, I want to offer my sincerest apologies to you for the issue.
We are willing to help you for this issue, would you mind t provide us the order number so that we could check for you? Or you could provide us the email address.
We hope that you choose to give us a chance this time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Best Regards
Dresslily Customer Service
I have ordered a few ítems since Aug 05, and still have not reveived anything yet! Its Aug 26. I think Dresslily is a scam, and shouldnt be on Facebook or any site..
Dear Blanca,
Thank you for your recent comment, I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The parcel has been shipped out and the estimate date is 10-25 business days, it is still on the way for delivery, please wait for it.
Please rest assured that we will ship your item on time if there is no delay.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
I ordered this shirt because it is so cute. With the company being overseas I knew it would take a while to get here because I order stuff like this all the time. It doesn't come quick so that's not an issue for me. I loved my shirt and how it looks. Thank you.
Have tried contacting with them but no responses from their side.so frustrated and irritating. Have placed my order last Sunday n dint get any updates till date. Will not ever use thise site for delivering n convey the same to my relatives as well.
Dear Shilpi,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We have replied you in 24 hours at each ticket, please check it there.
And the delay shipping due to the payment confirmation, it has been solved now, we have arrange shipping for you.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service
Very unhappy with the product and sizing. Will never order from this site again
Dear bec,
Thank you for your recent review, we apologize for the inconvenience that have caused.
We need to confirm this issue and figure out the solution for you, would you mind to provide us the order number so that we could check for you?
Please rest assured that we will try our best to assisst you.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I tried calling Dresslily with their hotline and it hung up on me. I then called DHL thinking my shipment was stuck in Singapore for a reason. DHL told me that it was just a label that was made but has not been shipped at all and that I needed to contact the company that I ordered it from. Many times I have called *******9322 and it has disconnected me each time. I made the order on Aug. 17th 2015 and paid $21.00 for expedited shipping which I was told that processing would take 3 days and shipping would be up to 7 days. I am very frustrated and pissed off. The item I bought was to be an gift but the day has come and gone. Never will I order from here again and will tell my friends that as well.
Dear Jessica,
Thank you for your recent comment, let me start by apologizing personally for your experience. We really want to work with you to make this right.
The telephone number is limited and sometimes it will be busy, we are trying to fix this issue.
We did ship your order out with DHL and we had provided you the tracking number for checking, please check your email.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service
What I receved was quiet different from the picture and with bad quality of sewing,
And they don't show negatif reviews on the site... It's not honest...
I can't enjoy shopping on this site anymore, and I decided not to do.
Dear Alilo,
Thank you for taking your time to write your review, I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The review is depend on the system and is out of our control, and we have show the review of each customer there.
For the item you are not satisfied with, would you mind to provide us the picture of he item? After we have confirmed this issue, we will provide you for the best solution.
Best Regards
Dresslily Customer Service
After reading so many bad reviews, i so wish i had never ordered from this company, and on contacting them, they just brushed off my concerns with no regard at all.
I feel, again, i have been conned by buying from abroad... surely something can, and should be done to prevent this company from trading in the UK... i am not a well off person and can ill afford the loss of my money.
Although they claim my order was sent out around the 3rd of August, i cant help feeling that this again is absolute lies.
They either refund my money or deliver the goods, and i hope perspective customers will think twice before buying from DressLilly.com
Dear Roddy,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to start by saying how sorry we are about this issue.
Your order has been shipped out at 5-August and the estimate date is 10-25 business days.
Because you have chosen the unregistered mail, we can not get the parcel information from the website.
It is still in the way for delivery, and it will be delivered in time if there is no delay.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lisa,
We are so grateful for this feedback. It means a lot to us.
Firstly, we need to express our apologize for you still haven't received the parcel.
We are willing to help you to figure out this issue, would you mind to provide us the order number? We will get the information from there and will check the item situation for you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Dresslily Customer Service