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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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This is my second review about this company. So now I'm going to follow up to their email they responded to my initial complaint on this website. My order of 1 of 2 items that I ordered should have been here last week according to their customer service email. Unfortunately nothing have came. This is just awful! It's getting ready to be fall and already 50 degrees here so wearing the dresses this year is completely out of the question IF I EVER RECEIVE THEM. I beginning to believe that I never will see my order. They asked me to check with my local Post Office and I did and the tracking number is not existent. And nothing have arrived. I wish I would have read the reviews first and saved my money. VERY DISAPPOINTED CUSTOMER
Ive read several reviews on this site and my situation is that of the poorer reviews. I ordered a shirt July 12,2015, several weeks later my order had not even been fulfilled. I contacted customer service via email and than my ordered got fulfilled. It took another week to be shipped out. I wish I could comment on the quality of the shirt but as of yet it has not arrived and it is now Sept. 4th! I don't know where the positive reviews came from, probably from people associated with DressLilly because they are the WORST company I have ever had to deal with! DO NOT ORDER from them! The only reason they got 1 star is because no stars is not an option otherwise thats what they would of gotten.
Dear Melissa,
Thank you for your recent review, We feel sorry for your shopping experience.
The parcel always delivered in time, it might be influenced by some factors like weather, holiday and peak season, we have contacted you for the best solution at support ticket, would you mind to keep communication there?
Hope to hearing from you soon.
Best Regards
Dresslily Customer Service
I order some clothes and they send me very bad quality stuff, color not right and they don't look like on pictures. I am very disappointed. I want my money back.
Dear Nina,
Thank you for your recent comment, we apologize that you are not satisfied with the item you have received.
We are willing to help you for this issue, would you mind to provide us the right order number so that we could check for you?
We will confirm this issue with you and figure out the best solution.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
Somebody subscribed me to the DressLily newsletter, and I cannot unsubscribe.
The unsubscribe button is a broken link that goes nowhere.
I can't call them because they have to public phone number, and I can't email them because they need an order number. I have never purchased from them before.
Dear Customer,
Thank you for take your time to write the review.
We apologize for the inconvenience that have caused.
We are willing to help you to unsubscribe newsletter, would you mind to provide usyour email address?
Looking forward to hearing from you soon.
Best Regards
Dresslily Customer Service
Just received my order... 3 days shy of a month wait the order is all wrong... but that's not the worst part the items i did get are a horrible quality and shoddy workmanship all the shirts are totally see through though they did not represent them to be so... Yes you get what you pay for and they will not get my money anymore live and learn... save yourselves the grief and do not repeat do not order from this company
Dear Diane,
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taking quality checking before ship the item out, can you provide us the information so that we could confirm with our supplier? We have contacted you for this issue and hope you will keep communication there.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
It will take so long to ship and arrive, you'll forget you ordered it.
I wish I would've read these reviews before ordering.
The stuff looks nice and the prices are low but it's not worth waiting over a month to get a $13 dress. Ships ground from China!
Dear Marg,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have checked that the shipping method in your order is flat rate shipping, which is the slowest shipping method. We can not get the parcel situation from the website.
But it is still in the estimate date, please wait for it.
We recommend you to choose registered shipping for next order if you need the quick delivery.
Best Regards
Dresslily Customer Service
I ordered a dress for 12 bucks in March. It's September and I never got it and probably never will. So not worth it, don't waste your money.
Dear Rebecca,
Thank you for your recent review, we apologize for the inconvenience that you have described.
We are willing to help you for this issue, would you mind to provide us the order number so that we could find out the reason?
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
I'm very satisfied with all my products. They fit me well and get to me on time. I also like how there's always more to see and buy. It's an excellent website to visit and get all your looking for in a considerable price and everything is just gorgeous. They also are very considered with their costumers and are always trying to make the shopping experience better. For that, they are my favorite website!
Awful awful awful and I'm not someone who would complain about anything. Two of the five dresses I ordered arrived and one of them wasn't even a dress more like a small shirt and the other one was completely see through and a large was way too small. Please do not order from this site, it's a complete rip off. Even for the small price to you pay for the dresses it's really not worth it
Dear Daniela,
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We ship the item out according to the customer's order information. For the size issue, please refer to http://www.dresslily.com/m-article-id-80.htm
Your order number is significant for us to help you solve this issue, would you mind to provide it to us?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
I can't find my previous review, but i am changing the negative review from before, to a more positive review. I emailed dresslily from the main site and they have been VERY kind and great with help. I ordered two shirts. I recieved the first one, and they have emailed me about where my second shirt is. Despite the negative reviews on here, i have actually had a much more positive experience. Give them a chance. Dont expect to recieve your item with in one week. It can take a few weeks. Which is better late than never:)
Thabk you dresslily for an outstanding experience despite the other negative comments :)
Placed my order and paid extra for fast delivery now they tell me my item is out of stock that's BS and wait until its back in stock that's so wrong. I was ROBBED. I wish I was smarter and have read these reviews earlier.
Dear Niecy,
Thank you for take your time to write this review.
We have noticed that your order number is not complete, would you mind to check there and provide us the order number so that we could check this issue?
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I just received my blouses from this crappy place. Had 1 size 2XX, and my daughter that wears a size six couldn't even fit into it. Very cheaply made, as you could read a newspaper through each item. I sadly bought about 9 blouses price I paid was $85.57 total. Guess you get what you pay for... Buyer beware, don't fall for this..
Dear cheryl,
Thank you for your important feedback and for letting us about your experience with us.
We're very sorry for your concerns and the issues you have raised.
We have shipped the item out according to the size in the order, and would you mind to provide us the information for us to check? After we have confirmed it, we will provide you for the best solution.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Dresslily a great place that provides the best possible experience for every one of our customers.
Best Regards
Dresslily Customer Service
DO NOT BUY FROM THEM! I GOT THE PACKAGE IN THE MAIL LAST YEAR AND IT WAS MISSING ONE ITEM! I ordered SKU ******* Sexy Hollow Lace spliced Body con pencil jeans for women on August 7th 2015. THE Order # L**************. THEY HAVE GAVE ME THE RUN AROUND AND SAID IT WAS DELIEVERED. YES IT WAS DELIEVERED WITH OTHER ITEMS I BOUGHT BUT MISSING THE MOST EXPENSIVE ITEM, THE JEANS. IM GOING TO HAVE MY FATHER THATS A LAWYER SUE THEM. THIS IS RIDICULOUS!
I have received half of my order so far and want to return all the items due to the vast differences in color. I ordered a dress that was portrayed as being a rich burgundy red. When the dress finally arrived I was horrified to see that it was a pale, fluorescent, lurid red. I also ordered what looked to be a dark red purse but what I received was a black/brown bag. Apparently they will not refund items due to color issues as they claim it is due to a monitor difference, which is laughable. I tried to initiate a "return ticket" but couldn't submit it as the "submit" button just doesn't work. I called the phone number which went straight to voicemail of what seemed like a woman's house. Now I have no way of contacting them to receive assistance with initiating a return. Who knows if I will ever receive the other half of my order. I would urge people not to order from this site as there is a huge chance they will either not receive the goods or will have no way of returning them once they see that they are not as depicted on the website.
Dear Carolanne,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
The parcel has been shipped out separately because it is from different warehouse.
For the item you are not satisfied with, we need to confirm this issue with the supplier, please work with us for better solution.
If you have any issue, please contact us at http://www.dresslily.com/m-article-id-12.htm
Best Regards
Dresslily Customer Service
Unfortunately, I did not read some of these reviews... should have? Live and learn. We never received what we paid for. The certainly charged the credit card immediately, but never received what was purchased. Contacted 3 times. I got: 1) Wait til after 20 days, 2) Is the address correct and call your post office it has been received, 3) no answer.
My recommendation, shop U.S. Spend an extra couple of dollars and get what you have at least paid for.
Dear Bill,
We want to say thank you for providing us with important information about your situation.
We have contacted the shipping company for this delay for avoid any similar issue happen.
And we had provided you the best solution at your support ticket, please keep communication there.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Dresslily Customer Service
There return system is terrible, would never by anything from this company again.
Dear Diane,
Thank you for your valuable feedback, we apologize for the late reply.
We have the return system which is designed for the customer and if you need to return the item back to us, please contact us at the support center.
We will provide you for the return address there.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Dresslily Customer Service
Ordered my shirt and its been a month still nothing! What a complete joke
Dear Frances,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We have noticed that you have choose the unregistered mail, it can not get the parcel situation from the website, we need to confirm the information, please reply us at the support ticket.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
They charged me more than the should have by about $30cad and there's nothing I can do about it! They emailed me with my confirmation with the grand total being $83.69cad and then they charged me $114.20cad. They refuse to fix it!
Then when I received my order, I find out I need to pay another $27cad in duties on top of everything, which I was never told about and never read anywhere before paying on their site.
Now after paying, I opened the package to find the UGLIIEST, most DISGUSTING quality I have EVER seen. I was completely appalled that I actually paid for this stuff, I wouldn't even want it if it was free! The white strappy dress came with NO STRAPS, so that makes it immediately unwearable! It also had a rip in the seams! The dress was completely see through and looked nothing like the picture! The long black cover up came as a long rectangle sheet with two arm holes that once you put on was so ugly, there was no way you I could make it look like the picture shown, so another SCAM! The bathing suit would fit a 10 yr old and it had stretched out holes in the mesh part that looked like someone put their big thumb through! Another dress was supposed to be purple but came in a very blue blue! Plus after trying these things on, I developed the worst RASH I have ever had in my life on my back! SO DISGUSTING! Their stuff is COMPLETE GARBAGE! They will try to rip you off anyway they can!
I was offered 2 dollars as a refund...
Dear Diana，
Thank you for take time to write this review, we apologize for what you have experienced.
The order amount is 83.69usd, which is equal to 114.20cad, please rest assured that we didn't take you more money.
And for the duties, it according to the local custom, please refer to http://www.dresslily.com/m-article-id-83.htm
We have applied refund to you according to the issue, and please wait for 5 more days for the refund.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
L************** this is my order numer from july 20. Now is aug. 30 and i didnt recive my swiming suit yet. Probably I have to move to florida to use it if ever, ever get to me.
Dear Ivana,
Thank you for your recent review. I want to start by offering a personal apology to the customer affected.
We had contacted the shipping company for this issue and please keep communication at your support ticket.
We will provide you the best solution after we have confirmed the information.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Dresslily Customer Service
Is DressLily and Rosewholesale is just one company? It shows that both of them have the same registrants named under HICHINA ZHICHENG TECHNOLOGY LTD., same phone numbers and address in Beijing, according to its domain registration.
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Denise,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We always ship the parcel out in time, the delay shipping due to quality checking and we have contacted with supplier for this issue. The estimate date is 10-25 business days, it is still on the way for delivery.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service