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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I ordered a dress and 3 shirts that looked good in the photo. The fabric was awful, seams were hardly sewn, actually on one shirt the entire left sleeve was NOT sewn and was hanging open. I couldn't even donate these clothes they went right in the trash. There was no invoice or paperwork in the package so no return and they came directly from China. I can only hope my personal info won't be sold or used illegally.
My order number was LLP**************. At the time I wrote this review I didn't have it, but looked it up in my email. I don't know if the company cares to refund my money, but they are welcome to do so.
Do not order from these people! Its been nearly 2 months and I'm still waiting for my order
Dear Alice,
Thank you for your feedback, I want to start by offering a personal apology to the customer affected.
We have tried to get the information through the number you have ordered, but it failed.
Would you mind to provide us the order number so that we could help you with?
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
Guys don't ever spend your money here! "waste of time and money, I ordered a 2 dress and a bluse... A month after I got one dress looks like was made in 5 minutes because looks terrible,. The other dress was not even what I ordered and came in with black spots all over the dress... And the bluse... Yes. Never got it. I tell everyone this pages on Facebook for clothes from China is all to waste people's money. They don't care because you pay for it already.
Hope someone someday stop this people to do bad business! Dresslily is one of them.
Dear Regiane,
Thank you for take your time to write this review, I would like to start off by telling you that we are so sorry about this issue.
Please refer to the warranty and return policy here: http://www.dresslily.com/m-article-id-80.htm
And we need to confirm this issue with customer for better solution.
The other item is on the way for delivery, please wait for it.
We always stand by the size of customer and try our best to keep their satisfaction.
Hope to receive from you soon.
Best Regards
Dresslily Customer Service
Since my initial review in 9/2015, although they responded on the web page indicating they would correct the mistake, no refund, no further responses. You would do well to stay away from this company. I have never received a refund or the missing item. I have not done business with them since, and they continue to have very unsatisfied customers. Apparently, more people should read reviews before ordering. Their ads pop up on Facebook quite frequently.
Dear De,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Please check if you have filled the right information when submit the ticket, we have received the message from you have have applied the parcel information, if you have any further concern, please keep communication there.
Thank you again for bringing these matters to our attention.
Best Regards
Dresslily Customer Service
Seriously?!?!? Just now reading these reviews, and like everybody else has said, this company is a SCAM! Ordered 2 nice blouses over 2 months ago, that I'm sure I'll never see now. The email stated 10-25 business days... Soooo not true. These business replies, are surely fake, too. They sure were quick to debit the money out of my account, though. I hope the thieves behind this scam get caught and get what they deserve. Karma is a b@#$%.
Dear Megan,
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We always ship the parcel on time if there is no delay, and we will contact the customer for the better solution if the parcel lost accidental.
Like most replied, we need the order number for us to check at the order situation, would you mind to provide us that?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
Oh My God! I wish I had read all these reviews before I placed my order to this company of thieves! I ordered a wig and they suggested i take a dress instead. What idiots! DO NOT EVER ORDER FROM THEM! One star only because I could choose NO Stars!
Dear Linda,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
The wig you have ordered is the hot sale product and the supplier can not provide us the quantity, we have to contact the customer for exchange.
We have applied refund to you as you have required, and we will learn from this, ship the item out at the first time.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Dresslily Customer Service
These dresses are the cutest for college and beyond - plus free shipping and great prices! Definitely will be shopping here more often :)
Arlene Bishop I orderd a wig and tea shirt from your company and have not recived them. You have taken my money so i want my stuff. Its been two weeks seance I place the order. Can not find out if they have been shipped.
Dear Arlene,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to start by saying how sorry we are about the item you haven't received.
We always ship the parcel out in time. Can you provide us the order number so that we could check for you?
Looking forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
I was very pleased with their services. The products are really very nice. I will definitely shop again on Dresslily. :)
Dresslily will definitely be getting my 11/10 recommendation to anyone and anyone wanting to shop online. Sooo happy as a customer. They have enough of a range to be my one stop clothing/fashion shop! With such affordable prices, upto date styles, and super fast shipping, i dont shop anywhere but dresslily.com.
I ordered my dress at the beginning of August and it still isn't here, and I would like to wear it to one of the weddings I'm going to in the next couple of months. This site doesn't tell you any information if just says shipped, it doesn't say how long it will take or tracking
Dear Samantha,
We are so grateful for this feedback. It means a lot to us. I want to start by offering a personal apology to the customer affected.
We have contacted you at the ticket for the latest parcel information, please work with us for it.
At the same time, we had contacted the shipping company for the delay delivery, Please rest assured that we will provide you for the best solution.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Dresslily Customer Service
Hi im buy something and i don't resived noting I make the shopping like two months
Don't waste your time or money. You won't get your order. It will sit in China on the tracking and never come. And good luck getting a real response all you get is a computer generated message telling you to keep waiting. Wish I saw this before I ordered. Hope I save some else from this ripoff
Dear Stephanie,
Thank you. We are so grateful for this feedback. It means a lot to us.
We apologize for the shopping experience that you have suffered.
The parcel has been delayed due to the factors like weather, holiday. We have contacted the shipping company for this issue, And we have applied compensation for you.
We want to thank you for your constructive comments, which are always most welcome.
Best Regards
Dresslily Customer Service
I have used DressLily for about a year now, and I find it perfect. The prices are very competitive compared to other online retailers, and the website works great & is safe to use. They have great pieces of clothing and the style is more edgy than most UK retailers, that's why I really like it. And if you're lucky, you can sometimes find clothes that have been discontinued in other places, and they come at a cheap price. What I most love about DressLily is the effort that they put behind their website in the past year. It went from an average online retailer, to a proper website with apps, a sleek interface, order tracking, etc. Kudos to them for the great improvement, but keeping incredibly low prices. The only downside is the fact that it takes long to get parcels delivered, but for me it is totally worth the wait.
Ordered from them twice. The first order was ok so I thought I'd get a few things for my wedding from them, NEVER AGAIN! Paid $80 for express postage which said around 7 business days so I thought I'd allow for a few extra days cause we're rural... and still waiting. It's been 3 weeks and I've sent 2 emails, first one told me that it has been sent so I checked the site a week later as nothing had come and it says order processing, so today they got a "friendly reminder" to pull their finger out.
Definately not shopping there again
Dear Julicia,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We always ship the parcel out in time, the delay shipping due to the system bud, and our colleague has fixed it. We have contacted you for this issue, if you have any further concern, please keep communication there.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
My order never came... they dont even have a email to try and contact or try and get a refund from. Biggest waste of money ever. Im 19 and work very little hours... i saved up to buy myself a nice dress for my boyfriends sisters sweet 16... Now i have to go out and buy a dress... 42 dollars gone down the toilet. Save yourself the money and trouble and do not buy anything from this site.
Dear Stacie,
Thank you for your time to write this review, we apologize for the inconvenience that have caused.
You could contact us at http://www.dresslily.com/m-article-id-12.htm and please make sure the right information.
The parcel is on the way for delivery, we have send you for the latest parcel situation, it will be delivered in time if there is no delay.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I love this site! I look at it everyday to see if theres anything new for me to order! They provide great customer service if you're not satisfied with your product and they always respond within a day! They're dresses are pretty and I feel very confident in them!
Do not order from these crooks! All they do is advertise beautiful clothes at a price u can't refuse and u will NOT receive them back! I'm not gonna stop until this place is shut down and or arrested! This is theft! Join me and let's stop these people from taking others hard working money! The only reason I gave 1 star is because 0 isn't available!
Dear kim,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The shipping method you have chosen is post surface mail, which is the slowest shipping method, your parcel is on the way for delivery, you will get it in time if there is no delay.
For more about the shipping time, please refer to http://www.dresslily.com/m-article-id-39.htm
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
I ordered a dress in January for my daughter. It still has not arrived. I received an email around 2 weeks after ordering that it had shipped from China. I guess they shipped it by snail mail and by that I mean literally attached it to a snail. Pointed it in my general direction and let it go. I am not expecting much if it should ever arrive. At this point, I am interested to see how messed up the dress will be.
Don't be like me. Read the reviews and listen.
Dear Sarah,
We regret any inconvenience or frustration that your experience has caused you.
We are willing to help you for this issue, but we can not get the information without order number, would you mind to provide it to us? Please rest assured that once we have confirmed this with the shipping company, we will provide you for the best solution.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I just filed a complaint on their website... I was angry that it took 7 days to ship PART of my order. I paid extra to be able to track the order and their tracking system cannot even locate the shipment. I now realize I "might" have the clothes by Christmas... I was hoping to wear one of the dresses to my sister's wedding in October, but after reading all these reviews, which basically say the same things, I guess I better make other plans. It is a shame -- they have some really, really cute things and I would have ordered again. However, I have ordered other items from other countries and at MOST waited 7 days for RECEIPT! I am very, very frustrated and angry -- I almost wish I could cancel the order.
As someone else said, the only reason they got 1 star is because 0 was not an option.
Dear Amy,
I want to start by thanking you for notifying us about the issue.
I want to extend my sincere apologies for the problems you have experienced.
The item has been shipped out and it will be delivered in time if there is no delay. We have contacted you for the parcel situation, please refer to it. And if you have any further concern, please feel free to contact us there.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ida,
Thank you for your recent comment, we apologize for the item you have received didn't meet your expectation.
We can not confirm this issue with you without order number, would you mind to provide us that?
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service