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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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It has been 6 weeks and I haven't recieved anything I keep checking the tracking and it hasn't updated since sept 2nd. I will not be ordering anything else from this company, I have ordered from other sites like this and have never waited over a month for anything. I'm giving it a few more days and I'm contacting PayPal to see what I can do.
I have never been so displeased by a clothing site. I ordered 4 dresses from the site to try for a wedding. I paid expedited shipping to receive them in time. They never delivered the dresses! I just now ( almost a full month after ordering) received ONE of the four dresses in the mail ( I paid for 5-7 business day shipping!). I have sent in complaints to dress lily and to DHL ( shipping carrier) for a month and no one will do anything. Everything is coming from China and it obviously takes way too long to ship or have any problems fixed.
Do not order from this website! They are a disgrace to online shopping.
I ordered on the 19th of August 2015 and i emailed customer service i have not heard anything back and still waiting for my order! Everytime i logged on to view shipping status its still processing what the heck! When u purchase something it says 2 business weeks to ship to Australia! Seriously i want my money back if you cannot provide quality customer service. This website/online store should be shut down, reported of fraud and scam! You are STEALING people hard working money! What a SHAME. Believe me people DO NOT BUY FROM DRESSLILY. If u want a great website to shop and get valuable customer and quality services. You will be better off *******@boohoo.com. I would have given -0 if the rating system would have allow me doing so. Disappointed!
I order 2 dresses, 1 playsuit and 1 t-shirt along with a watch. It took about just over 2weeks to get to Australia. Everything was in good condition and I was able to track it as it was always updated. Bit unlucky for those who had a bad experience, but mine was great! I am still waiting for a dress from another online store whose reviews says its great, the best, etc - but I'm still waiting, my tracker hasn't been updated for 2 weeks and customer service hasn't replied.
The only negative thing I would say about dresslily is that their white is see through :( otherwise, overall delivery and tracking was great! And I probably would shop here again.
This website is horrible I would not recommend anyone to use it I ordered clothes a month ago and still haven't received anything emailed them 4 times and I got one reply. They are scammers!
Placed 3 separate orders in the beginning of August, none received as of this date Sept 17,2015. No phone number.
I really like the site of Dresslily.com. - I have bought several times on the site and I have always been happy. The products I have chosen are beautiful and I arrived quickly and in excellent condition, in Milan (Italy)
I placed my order in mid July, now is mid September and my order is not there. The shipment tracking number said that it arrive in US on August 8. No other info posted.
I was about to go hard with shopping from this site but soooooo many negative reviews SMH... I think I'll head over to Torrid... SMH I REALLY WANTED TO SHOP HERE BUT CAN'T AFFORD TO GIVE AWAY MONEY
I ordered 3 items which were apparently shipped in 2 separate packages. This was on August 14th and I have not received a single item. I should have read the reviews first... big mistake on my part. Never again.
Waited about 6-7 weeks which wasn't really a problem for me, the problem was that I ordered a large but it wouldn't even fit my 10 year old son...
Also no details on return policies, would cost me more to send it back, complete waste of money.
I just read all the reviews, and wish I did that before placing an order with them! Horrible waste of my money! I never received my order, which I placed in the beginning of August. I will be adding another bad review to your site. I will also be sharing on Facebook.
I have tried multiple times to contact someone regarding my order being longer than the promised delivery time! Someone from this ridiculous company needs to contact me NOW before I get my attorney involved!
I ordered 2 items, one supposedly shipped 8/13/15 and still no tracking info and still did not receive. When I tried support, it kept logging me out! Want refund!
I ordered 4 items in July I still haven't gotten. There customer support is no support, the live chat, the email and the phone number is all a mirror of bullcrap you can never get through email don't want to send keep saying wrong order #. These ppl at Dresslily took my money ain't send me nothing and if anybody knows how to actually get in touch with them are is starting a law suit against them please let me know. #pissedinpittsburgh
Dresslily makes it so difficult to return items, most people just give up. This impossibility to communicate with the seller should be illegal. First, your items arrive in a box with NO RECEIPT AND NO IDENTIFICATION ON THE BOX ITSELF. When one goes to the Dresslily website, the instructions for returning items are UNCLEAR, POORLY WRITTEN, AND, I BELIEVE, INTENTIONALLY DIFFICULT SO THE CUSTOMER JUST THROWS HIS/HER HANDS UP AND QUITS WHICH IS EXACTLY WHAT THEY HOPE PEOPLE WILL DO.
SERVICE IS NON EXISTENT. THE POLICY OF ASKING FOR PHOTOS IS A METHOD TO ONCE AGAIN, DISCOURAGE CUSTOMERS FROM RETURNING ANYTHING, CREATING A PROFIT FOR THIS DECEITFUL COMPANY.
I JUST WANT TO RETURN ITEMS WHICH DO NOT MEET THE STANDARDS WHICH I EXPECTED. WHAT CAN I DO TO COMMUNICATE WITH DRESSLILY? I tried filling out the return form and it will not accept the item number I filled in as asked. I'm keeping the majority of the items, but I want to return the items I don't want. HELP!
Ive been waiting 2 months now for my dress. How much longer do I have to wait this is ridiculous. Not happy at all
Dear Patricia,
We apologize for you still haven't received the parcel.
We are willing to help you for this issue, would you mind to provide us the order number so that we could check for you?
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Dresslily Customer Service
It's been a month and I still haven't received my orders. Seriously, I wish I read reviews before buying, same like most already reviewed here.
Dear Vanessa,
I would like to start off by telling you that we are so sorry about this issue.
We need to confirm the information with you, and after that, we will provide you for the best solution.
We have contacted the shipping company for this issue and please rest assured that this issue will be solved at once.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I bought a dress and a couple necklaces a few weeks ago and never got a tracking number or email from them. Customer service is non existent from this company. I still haven't received my items. Wish I read the reviews before I spent my hard earned money. As of now I don't expect to see anything :( should I contact the better business bureau?
Dear renee,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are willing to help you to figure out this issue and help you to get the parcel, would you mind to provide us the order number? You could check it at your account.
And please make sure if you have filled the right information when you submit the ticket, please refer to http://www.dresslily.com/m-article-id-12.htm
Please rest assured that there will be the best solution with you working with us.
Best Regards
Dresslily Customer Service
I never received my order. I waited over two months like they requested. Now I'm having a hard time getting my refund. I had no idea the products were being shipped from china. Regardless, items I purchased from eBay have been received very promptly.
Dear Stephanie,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
The parcel has been lost during the way of delivery, and we have contacted the shipping company for this issue.
We had provide you for the better solution, please keep communication there.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christa,
Thank you, we always welcome feedback from our valued customers.
We have the return policy for keep the customer's benefit, and we need the picture for confirming this issue and contacted the suppler and avoid any similar issue happen.
Would you mind to provide us the order number so that we could contacted for the better solution?
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Dresslily Customer Service