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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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They sell the products in a way on the website that everything is stunning and great company. However, they "hide" the information that the clothes come from China and the quality is really really poor. Then when you try to return the itens and get yr money back, a lot of msgs are exchanged (yes, at least there is someone doing the customer service!) but then you find out that you need to pay the expenses and you need to send by post, in the service indicated by them and you are not even allowed to use a courier... Even though, they sell on their website:
With internationally renowned logistics operators, including DHL, UPS and EMS, DressLily ships worldwide to more than 200 countries with thousands of orders dispatched securely on an almost daily basis. For total convenience, we offer a broad range of shipping options to fit the needs of every customer.
In summary, I lost £ 18 which I have spent in clothes and gave it up in sending them back to China... as I would loose more money...
Can you please give me back my money! I placed my order 08/05/2015 and it is 09/23/2015 and I have not received it! I wish I would have read the reviews first! This is a bunch of bull! AND IN ORDER FOR ME TO SUBMIT MY REVIEW I HAVE TO GIVE YOU ONE STAR THATS BULL... TOO YOU DONT DESERVE IT!
Dear Susie,
Thank you for sharing your shopping experience with us, we apologize for you still haven't received the parcel.
We are willing to help you for this issue, but we can not get the parcel information without right order number. Please check your account and provide it to us.
Hope to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
I received my order and the clothes don't look like the website. Colours are disgusting and washed out, shapes of items are wrong, terrible stitching and fabric quality. Yuk!
Dear Kristin,
We want to say thank you for providing us with important information about your situation.
At the same time, we apologize for the item you have received didn't meet your expectation. We need to confirm this issue and will figure out the best solution for you with our supplier.
Please keep communication at your support ticket.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
I was supposed to be sent jeans August 5. I waited and waited and waited patiently for them, as I was told they were sent out. After contacting support often a few weeks after, I found out they didn't even have the jeans in stock due to error and had to wait to get them in stock to send them to me. Selling items they don't have and telling people they are on their way.
I got them finally the very end of September. I was charged for a mandatory tracking number they do not even give you as well. All I kept getting were apologies, my order was "sent out" and 5% off coupons and gift codes to their store.
I have been in contact with them trying to get a refund because the pants are NOTHING like advertised. I carefully used their chart and did conversions to make sure the pants would fit. My sister and I can fit our bodies in each leg almost. The crotch sags to your knees and the lace is held on my a few tiny strands of string. (See pictures) They will only give you credit to their store AND tried to credit me less than I paid. I opened a claim/dispute with Paypal and they are going to fully refund me my money. Stay away from this store!
Dear Laura,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
The item you have ordered is on the way for delivery, and we have contacted you for the latest parcel situation.
Please keep communication at there if you have any further concern.
Again, we are extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Dresslily Customer Service
I wish I would have read the reviews before I ordered from this rip off artists company. I wish there was a way to get in touch with them and get my money back or have someone investigate them and shut them down.
Dear Teresa,
Thank you for your recent review. We apologize for any inconvenience that have caused.
If you have any issue, please contact us at http://support.dresslily.com/, we will try hard to help you for best solution.
We will be in touch with the customer to apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Dresslily Customer Service
I ordered 2 shirts on the 18th August/15 and haven't heard anything else since, i have lodged a complaint with paypal and i am waiting the resolution.
Dear Brian,
Thank you for your recent comment, we feel sorry that you haven't received the parcel.
Can you provide us the order number so that we could check the parcel information for you?
The number you have provided is not the correct one, please check at your account.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
Well, once you order from this company, DO NOT Do IT! These are the sequence of events: I ordered in July and they took my money immediately. Then I got an email "Your Order LL************** has been shipped out" That was August 3rd, 2015. It is now September 21st, 2015. You have had my money since July 31st, 2015. I think that is long enough. Send all of my money back. When I tried to investigate my order number was rejected as being wrong. These people are CRIMINALS. The FBI should investigate them and shut them down. So should Facebook.
Dear Sybil,
Thank you for take your time to write this review, we apologize for the late reply due to peak season.
The parcel will be delivered in time if there is no delay, we had contacted the shipping company for this issue, please keep communication the the support ticket for the best solution.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
Everything I ordered is way to small! I wear mens. Medium so i ordered large because i heard they are too small. A mens large would fit a 10 yr old boy. Unbelievable! Never again. Not spending more money to ship back the order and then to ship the right one back to me all the way from China.
Dear Jose,
Thank you for your recent comment, we feel sorry that the item you have received didn't meet your expectation.
For this issue, please refer to http://www.dresslily.com/m-article-id-80.htm
Please provide us the order number or contact us at http://support.dresslily.com/
Please rest assured that after we had confirmed this issue, we will figure out the best solution for you.
Hope to receive from you.
Best Regards
Dresslily Customer Service
Website works great. Excellent service. Fantastic products. Unbeatable value. I'll recommend this company to everyone I know. Thanks for everything.
Your loyal customer.
I love the wide selection of clothing and jewelry! I had no issues with my order and I received it within a reasonable time. It's also great that they provide size charts so you can be assured there is no vanity sizing - a small is actually a small!
My Husband received 3 shirts, all arrived separately despite ordering them together.
He tried the shirts on and despite him ordering XL (40 inch chest) they each measured less than 32" across. What a joke, they would not even come close to fitting him. They would not even fit my XS son. Also each item absolutely stunk of fish... The items had obviously been shipped on a fishing cargo ship. Absolute utter disgrace and total waste of money. Now I will contact Customer Service to get these items returned and our money back. Their customer service better be better than their sizing department... Or else I will expose this company to the trading standards office.
Dear Sharon,
We want to say thank you for providing us with important information about your situation.
We need to confirm the size issue and figure out the best solution for you.
Would you mind to check your account and provide us the order number?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I love this shop, great clothes, service and price. Would highly recommend! Definitely shopping here again...
Love this website the products are great price and of amazing quality, didn't take long for delivery and I'm putting another order in very soon.
I have ordered from dresslily a number of times. The price is great, and very prompt customer service
Never received my order cannot get a hold of anyone
Dear Brent,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The parcel has been shipped out and is on the way for delivery, we had contacted you for the specific information at the support ticket, if you have any further concern, please keep communication there.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
I ordered my 2 peice on August 20th for the races that with be happening this 27th. It still ISNT HERE! I have been waiting and it is know the 21st and still nothing! I u der stand it takes awhile to come from China. But I checked the reacting number and it said it got into Australia. Maybe 2 1/2 weeks ago but it hasn't left from that place! It is extremely annoying to have to wait this long! I'm lucky I only paid $15 dollars on this $#*!y website!
Dear Molly,
Thank you so much for informing us about your shopping experience.
We apologize that you haven't received the parcel, and we are willing to help you checking the information, would you mind to check at your account and provide us the order number?
Or you could contact us at http://support.dresslily.com/
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Best Regards
Dresslily Customer Service
I ordered some sweats and a matching jacket almost two weeks ago and the website still days processing, which means they haven't even sent it out. I understand it takes a while to ship from China, but they haven't even sent it out in 2 weeks! It should've been sent out within a few days! I really feel dumb for trusting this site, and wish I would've read the reviews first. I honestly don't think I'll even ever see those items. DON'T ORDER FROM THEM. I'm very annoyed and upset. I want my money back.):
Dear Lisa,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, we want to start by saying how sorry we are about this issue.
We have checked the order information and noticed that the parcel has been shipped out and it is still in the estimate date.
Please wait for the delivery, if you have any further concern, please contact us at http://support.dresslily.com/
Best Regards
Dresslily Customer Service
If I could rate a 0 I would as its a scam, I paid $73 for 4 items 3 months ago & still haven't received anything. Emails get bounced back from there address saying it's not a correct email address. Well how the $@"K can I get my money back. Also how on earth are they getting away with this. Not good enough & not good enough Facebook for giving them the airtime..
I ordered three lace tops beginning of August 2015 & still waiting
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Claudia,
We're very sorry for your concerns and the issues you have raised.
For the size issue, please refer to http://www.dresslily.com/m-article-id-80.htm
We shipped the size according to the size chart and if the item didn't fit you, please contact us for confirmation and if we did the mistake, we will provide you the best solution.
According to the return policy, the shipping cost for return back to us is covered by customer.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Dresslily Customer Service