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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Takes forever month and months to get anything and what u get is not what u ordered but a cheap $#*! copy made with crappy material and stitching that's wrong and crooked... DON'T EVER BUY FROM THIS COMPANY! Only picked 1 star bc I CAN'T PICK ZERO!
Dear Christina,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We always shipped the parcel on time if there is no delay, and we shipped the parcel out before quality checking.
If you have any issue, please feel free to contact us, and after we have confirmed this issue, we will provide you for the best solution.
It will be appreciated that you provide us the order number.
Hope to receive from you.
Best Regards
Dresslily Customer Service
Worst customer service I have ever experienced with online shopping! Ordered my shirts August 16th and still haven't revieved them. And anytime I email them to find out what is going on they just send back some already typed up email, and totally ignore my questions. I will NEVER order from this site again. Wish I would have ready the reviews before purchasing. There should be a "0" in overall rating options for this site.
Dear Krysti,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The parcal has been delayed by the weather and peak season, we have contacted the shipping company for this issue.
We have checked the ticket record and have noticed that we had applied you for any question.
If you have any further concern, please feel free to contact us.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
I almost order 1 winter coat and 3 party dresses. Thank God that I read first the reviews and whoaaa a lot of negative reviews... tsk tskkkk!
Dear Anna,
Thank you for your comment.
We apologize for disappointed you after review there.
We always shipped the parcel out in time and most customer satisfied with shopping here, is you have any concern, please contact us at http://support.dresslily.com/, we will reply you in 24 hours.
Best Regards
Dresslily Customer Service
Ordered the 1st of August and I am still waiting. Money was taken from my account right away. I have not had any luck getting ahold of someone to help me. DO NOT order from this company!
Dear Darcy,
Thank you for bring us your shopping experience, we feel sorry that you haven't received the parcel.
We need to confirm the information and find out the reason of delay, we had contacted you for this issue, please keep communication there.
Please confirm if you have filled the right information when you submit the ticket.
Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Dresslily Customer Service
I was ripped off $123.00. Everything I ordered was 2 size's too small. I returned everything over a month ago. I've sent numerous message's. All they keep telling me to wait. And still I haven't received a refund. They are very difficult to contact, then when you finally do. They lie and say they still have some excuse.
Dear W M,
We are so grateful for this feedback. It means a lot to us. At the same time, we're very sorry for your concerns and the issues you have raised.
We will refund the customer after we have received the parcel that customer shipped back to us.
But we still didn't get the parcel, we will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
We feel that this is the least we can do in the circumstances.
Best Regards
Dresslily Customer Service
Do not order from this site... we ordered 5 weeks ago and the money was taken from my account... and still haven't received the items... absolutely terrible site
Dear Alex,
Thank you for take your time to write this review, we apologize for that you haven't received the parcel.
If you can not remember the order number, please check at your order record, we need the order number to check the parcel information.
Please rest assured that we will provide you for the best solution.
Best Regards
Dresslily Customer Service
DO NOT SHOP HERE. I ordered a dress on August 4th and it didn't come until September 21st way past the deadline I needed the dress. I called the U. S customer service for this site and the didn't know what was going on with my order or why it was taking so long, she told me it would be here september 4th and the arrival date was nowhere near that. Once I finally got the dress it came rolled up in a small bag and looked nothing like the dress I ordered; it was not only a cheap ugly fabric but it did not fall the way the dress did in the description/picture nor was the lace the same. This website is a remake website meaning the dress you ordered will not look the same, they fail to tell you that. NOT LEGIT. I was excited to shop here because the prices were awesome and I found a promo code but DO NOT SHOP HERE. You will not be satisfied nor get what you ordered.
Dear Maggie,
Thank you for your valuable feedback, we apologize for the late reply due to peak season.
For this issue, please refer to the warranty and return policy: http://www.dresslily.com/m-article-id-80.htm
The delay shipping due to some factors and we have contacted with shipping company for this issue.
We have contacted you for confirmation, please work with us for the best solution.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Dresslily Customer Service
I love this site, clothes are a reasonable price and beautiful
Hello! I ordered 4 dresses on this website. Totally nihgtmare! There'a no such a ugly dresses from cheap material. When i tried to give them back, it cost's me 6 months, 25 letters and. Now my money, sorry, 70% of my money are in they D wallet. What can I do with them? I don't want to see anything more from this site, I just want my money in my bank account!
Dear Maria,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
The parcel take longer time to us and we had applied refund for you with your permission.
And we can not apply it to your card because it is for after sale issue.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Dresslily Customer Service
I have ordered an item, its late being delivered, can't get hold of anyone, write to them it takes so many days, well its over that day, several days, when you call have to leave a message, i have never in my life had a problem getting my order, i msy lose my money, i will never buy anything from dresslily again, was going to buy some other stuff but what they did on the first order, no way again, beware people dont buy a damn thing from this company, they will rip you off, over rating is a 0, npt even a 1
Dear Janie,
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
The parcel has been shipped out and is on the way for delivery. And the shipping method is the slowest one, it will take 10-25 business days.
We had replied you at each ticket and waiting for your reply, if you have any further concern, please keep communication there.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
I placed an order using this site back in March, but I still have not received my order and obviously it is not coming. I have tried various means of contacting them concerning my order and every attempt fails. This place is a total scam and I do not understand how they can remain online "selling" stuff. Do not waste your money on this dishonest site. All they want is your money.
Dear Denise,
Thank you, we always welcome feedback from our valued customers, first, I want to start by saying how sorry we are about this issue.
The parcel had been send back to the warehouse due to the wrong information, we had contacted you for this issue and didn't received the reply.
We had tried to contact you again, please keep communication there.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
Ordered jeans in August on the 12th here it is sept 24 and still no order! Im very upset with my online shopping experience. Ive tried calling company and get another email on sept9 saying my order is shipped AGAIN! Wtf! Bull! I want my item that i paid for! And i wanted it in AUGUST! Glad i didnt odrder more. This company doesnt deserve my hard earned $$
Dear nicholette,
We want to say thank you for providing us with important information about your situation.
We have noticed that the shipping time for the parcel has been delayed, we should have shipped it out earlier.
And it is on the way for delivery, we had contacted you personally for the compensation.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered 4 clothes from Dresslilly. Unfortunately I did not read these reviews beforehand.
They sent it out as 2 different packages, despite the fact I ordered them at the same time. The 3 clothes I ordered at first was completely awful. The material is nothing like it appears on site, thin, cheap material - you'd find better quality in a pound store. One top which came in one size only was far too small, and had several buttons missing. Bear in mind I am a very thin girl, who can fit into clothes most ten year olds can fit into. And it was too small. The clothes also come from China.
The second package didn't even arrive. Luckily I paid by PayPal and got my money back when I escalated to a claim. I had to ring PayPal though to explain that part of the order had arrived (defective) and part of it never reached me.
They (PayPal) refunded me within 10 minutes.
Don't be fooled by the 1 star - I'd give it 0 stars if I could. The only good thing that came out of this was that PayPal gave my money back. Note I approached PayPal directly, not DressLilly who make you jump through hoops to get a refund.
Dear Sarah,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
For this issue, please refer to http://www.dresslily.com/m-article-id-80.htm
We haven't heard from you for this issue before, but we had contacted you for it, please keep communication there and we will help to figure out the best solution.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Dresslily Customer Service
Don't order from this place. Received the shirt and jacket yesterday that I ordered and not only are they far too small but the quality is so inconceivably poor that I wouldn't wear them if they did fit. The material reminds me of the quality you get from a fancy dress hire shop- thin material stitched together by a one handed blind person with no concept of what centimeter is.
Dear colin,
Thank you for sharing your shopping experience with us, we apologize for the late reply due to peak season.
For the size issue, please refer to http://www.dresslily.com/m-article-id-80.htm
We had contacted you to confirm this issue, but we didn't get the reply, would you mind to keep communication there?
We are willing to figure out the best solution if customer working with us.
Hope to receive from you.
Best Regards
Dresslily Customer Service
Never received order can't figure out how to talk to anyone about my order if you got your money back I would love to know how. I can't get ahold of anyone when I try to email it won't send it.
Dear Chelle,
Thank you for your recent review, we apologize for the late reply due to peak season.
The parcel will be delivered in time if there is no delay.
If you have any concern, please contact us at http://www.dresslily.com/m-article-id-12.htm
Would you mind to provide us the order number so that we could check for you?
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
Dear Abdul,
Thank you so much for informing us about your shopping experience.
We would like to start off by telling you that we are so sorry about the parcel you haven't received.
We had took the money for forming the order and arrange shipping for you, the parcel is on the way for delivery, and we had contacted you for the parcel information, please check at there.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Best Regards
Dresslily Customer Service
I have bought 6 things from them and i got 2 of them and they r the worse. A baby could have made it better. The other I never got, and had to fight to get my money back!
Dear Jennifer,
Thank you for your important feedback and for letting us about your experience with us.
We apologize for the late reply due to peak season.
For the size issue, please refer to http://www.dresslily.com/m-article-id-80.htm.
We are willing to help you to check the parcel information, please check your account and provide us the order number.
We will figure out the best solution with customer working with us.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Dresslily Customer Service
Ordered a dress in XXL, 2 sizes up from what I usually wear, since everything says they run small. Received a dress marked "XXL" but the measurements listed on the site do not match the actual dimensions of the dress I received. It is literally the same size as my 11 year old sister's clothes (she wears a kid's Large). She's currently enjoying the dress, and I'm flabbergasted as to who in the world would call what I received a "XXL". That said, shipping was prompt and the item did match the picture.
Dear Kassie,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We shipped the item out according to the size chart and we need to confirm this issue, we had contacted you at the ticket, please keep communication there.
If we made a mistake, we will provide the best compensation for you.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
I'm very pleasantly surprised by DressLily. Everything went absolutely great, from the very beginning. After I placed the order, the goods were sent the very next day and I got them in almost 2 weeks, very fast I must say! Also, because they didn't have an item I ordered, they wrote me about it and offered to refund the money in my D-Wallet, which was a very good idea. I already placed a 3rd order and for sure I'll keep on buying from Dresslily! I'm very-very pleased!
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear S P.,
Thank you for taking your time to write this review, we feel sorry for any inconvenience that have caused.
We are really willing to help you for this issue, but the order number you have provided to us is not complete.
Would you mind to complete it so that we could check for you?
Your support is significant to us, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service