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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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This company is horrible! I ordered from them in August. I received an email stating that my product was sent out on August 17. I still haven't received it. When I sent them an email asking when to expect my order or a refund I was told I still had wait until October 17 before they will even give me a refund. When I ordered it said expect 10-25 business days to arrive not 45! Then at the end of the email told me they hope that I keep shopping with them and gave me a $. 33 promo code! I would not counting shopping with them for a whole. 33 cents! I will shop else where, where I know I will actually get what I order in the time frame they say.
My first order, one pair of shoes, took two months to arrive. The order was correct which gave me a false sense of trust in placing another order. Recently I ordered 4 ladies blouses, which must be sized for children, because I ordered extra large (I wear large in the US) and the items were too small. There is no size up to replace these, so I want to return them, but after repeatedly asking for a return label and refund they still will not take the items back unless I photo-document the order! Seriously? If there is no size to increase to? Also, one of the items is clearly labeled Small. The quality of all of the items is poor (you can see through all of the cheap fabric, and the photos in the ads mislead as to the quality. I will never deal with this company again and urge anyone else: don't be lulled into a false sense of security just because you had one order go correctly - BUYER BEWARE! They can give all the excuses they want, but I want a full refund and I am not paying any shipping charges. I saw this company on Pinterest so I won't hesitate to put warning comments on every Dresslily pin I find.
Dear Susan,
We are so grateful for this review. It means a lot to us.
We need to confirm this issue for avoid any further inconvenience for the customer, would you mind to help us with this issue?
Please rest assured that the solution would be better if customer working with us.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Best Regards
Dresslily Customer Service
I placed an order for four shirts from this company, all sized large. It took almost a month and I have received only two of the four items I ordered. The two items that arrived, even though were size "large" are so small that they won't even fit me. I contacted the company telling explaining this to me and they're making excuses, not addressing the issue that the shirts don't fit me and my dissatisfaction and are not proactive in trying to solve the situation. They'll refund my purchase when I send the items back (shipping at my expense). Two of the items have not arrived yet and my trust and faith in this company is at the point where I don't even trust them to refund my money even after I would ship these items back to them (again, at my expense). To add insult to injury, the two items (both Marvel themed) are unlicensed (which Marvel will hear about). Save yourself time, money, and aggravation and never buy anything from this company. Their customer service is terrible and their products are cheap, inferior, knockoffs.
Dear Joseph,
Thank you. We always welcome reviews from our valuable customer.
For the size issue, please refer to http://www.dresslily.com/m-article-id-80.htm
And we have checked that shipped the correct item, and we had applied solution for your reference.
For the remain items, we have shipped it out and after you contacted us for cancel, we have called the shipping company to send it back to us.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Dresslily Customer Service
Never seen so many negative comments. I nearly spent £200 thank god i checked
Dear michael,
Thank you for your recent review, we apologize for any inconvenience that have caused.
If customer have any issue, please contact us at http://www.dresslily.com/m-article-id-12.htm
We will figure out the solution according to that.
We always tried our best for better service, there are customer support us and provide us advice.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Best Regards
Dresslily Customer Service
I ordered a top and lace jeans on 9/4/15 and have yet to receive my order. I was super excited for this package to arrive... but everyday I check the post office and EVERYDAY I GET LET DOWN¡¡! http://gloimg.dresslily.com/L/2015/*******/goods-img/*******383-P-*******.jpg
Dear Abbi,
Thank you so much for informing us about your shopping experience.
We feel sorry that you haven't received the parcel.
We have checked the order information and have found the parcel has been shipped out with unregistered mail, it is still in the estimate date, and it will be delivered in time if there is no delay.
If you have any further concern, please contact us at http://www.dresslily.com/m-article-id-12.htm
Best Regards
Dresslily Customer Service
I bought those lace jeans, super cute on the pic, finally after 2 months I got them and the lace is hardly attached and the button for the fly isn't even cut. I can't button them! I wouldn't give this company another cent. Garbage.
Dear jessica,
Thank you for sharing your shopping experience with us, we need to apologize for the item didn't meet your expectation.
For this issue, please refer to http://www.dresslily.com/m-article-id-80.htm
Would you mind to provide us the order number so that we could check this issue and figure out the solution for you?
Hope to receive from you.
Best Regards
Dresslily Customer Service
FACTS:
1) I ordered 14 items. Received 11 items in 3 different packages within ab0ut 2 weeks or so.
2) 3 of the 14 items ordered, never arrived, It's been 30 days now.
3) 7 items of the 14 are unwearable due to size problems (HUGE), the slips underneath the sheer dresses are so short they don't even cover my crotch.
4) 2 items, although too short to wear as a dress as I purchased them, but are super duper cute and I can wear them as tops with leggings or jeans.
5) 2 items of the 11 I did receive are as pictured, described and true to the size chart on website and are super duper cute and fit great.
6) They did not post/approve any of my disgruntled honest reviews
7) They did post/approve my 2 positive reviews.
OPINION:
They are selling us throwbacks from QC (quality control) from other companies or maybe even their own. I say other companies because that explains why the packages all come at different times, and would also explain why items aren't showing up, and also explains the size, quality and malfunctioning issues. I have experienced.
CLOSING: If you still buy from this company after reading these reviews, then no one to blame but yourself. As for me, I will expect a full refund of all 10 items I have either not received or were screwed up or I'm gonna do what I do best. :)
Dear Julie,
Thank you. We feel great to hearing from our customer.
We apologize for the inconvenience that have caused at the first time.
We have contacted you for the missing items and waiting for your decision, the delay shipping due to supplier's issue, and we have contacted for avoid any further issue happen.
The parcel shipped separately because it is from different warehouse.
And need to confirm the size issue, please check your ticket.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Best Regards
Dresslily Customer Service
Crap stealing company a scam 6 weeks later nothing has arrived. Will never order from this company again. We kept the first order small to test out company and glad we did.
Dear david,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
The item you have ordered has been shipped out with flat rate shipping, which is the slowest shopping method.
We have contacted you for the latest parcel situation, please keep communication there.
If you have any further concern, please contact us at http://www.dresslily.com/m-article-id-12.htm
We will reply you in 24 hours.
Best Regards
Dresslily Customer Service
I will never order items from Dress Lily again. I order 3 items and only received two. In addition it took 4 weeks to get the two items. The items are shipped from China. One of the items was very poor quality and if it was to be returned the return cost is on me. An attempt to contact the company via phone was not an option. I did send an email inquiring about the 3rd item but based on the other customer reviews I will not be surprised if I never hear from them, or receive the other item. Please do not do business with Dress Lilly. Their customer service SUCKS.
Dear Sharon,
Thank you for your valuable feedback, we apologize for what you have described.
We had replied you in 24 hours at the ticket, please check your record there.
Please keep communication at the support ticket for the quality issue, after we had confirmed, we will provide you for the best solution.
Thank you again for bringing these matters to our attention.
Best Regards
Dresslily Customer Service
I ordered back on September 9th. 10 items to be exact. $119.71 total... All for my fiances graduation from the military. I am an extremely pissed off person with this company. Read nothing but bad reviews after the order. This company has ruined my chances to surprise my soldier when he graduates.
Dear Kathryn,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We have checked form the website that you have received the parcel at 26-September, please refer to http://www.myib.com/Tracking?j=1&tnum=IM14418678904250
For this issue, we need to confirm if someone beside you had received for you.
We had send you an email and can not received any reply, we can not take any further step, would you mind to work with us?
Best Regards
Dresslily Customer Service
My problem has now been resolved with Dresslily and monies now paid back into my account. Thank you!
As the title say is what I got. Size was very small even though the tag says L. The blouse looks not as good as the picture, poor quality clothing and it also was ripped and I haven't even tried it on. Was only $12.52 so I'm not even going to bother to return it. It took me about 6 weeks to get the item also.
Dear Elin,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We have taken the quality checking before shipping, we need your help to check the issue and avoid any similar issue happen.
After we have confirmed it is our fault, we will provide you for the best solution, would you mind to working with us?
Best Regards
Dresslily Customer Service
They said tghey would refund my money for the item never recieved and they have! I did say it would be 10-25 days before I looked at my account but the statement came today and t was recieved.
It is a shame as they promise so much and the items look so lovely. I do hope they look to improving their services.
Thank you SiteJabber x
Dear D W,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
The parcel has been shipped out one day after you placed the order, and it is still on the way for delivery.
The estimate date is 10-25 business days, weekend not included in business days.
Hope you will receive it soon, if you have any further concern, please contact us at http://www.dresslily.com/m-article-id-12.htm
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
First, the grammar in the company responses is terrible. Each response is the same just worded slightly different. They clearly do it only to make a consumer believe they are on top of what is going on! At some point Americans need to realize to not purchase cheap fake products from china. It's always a disaster!
Dear MKlein,
Thank you for your recent comment, we apologize for any inconvenience that have caused you.
We replied customer because we need to help them to solve issue, and customer who noticed the response could reply us at the ticket.
If you have any suggestion, please contact us at http://www.dresslily.com/m-article-id-12.htm
Thank you for your effort.
Best Regards
Dresslily Customer Service
You don't get what you paid for in my experience. The top I bought is of poor quality and a wanna be knock off of the picture on the site. Material and pattern are not even close.
Dear Christine,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We need to confirm if we have shipped the wrong item to you, and we had contacted you for this issue, would you mind to keep communication there?
If it is our fault, we will figure out the best solution for you and avoiding this issue happen.
Thank you for bring this to our attention.
Best Regards
Dresslily Customer Service
I ordered on August 20th and it is the end of September. It is also very hard to contact the company to ask what the problem is and why I haven't gotten my order yet. Again, from what everyone else is saying, I don't know if I'll ever see it and have to way to contact to get a refund or an explanation.
Dear Tiffany,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
The parcel has been shipped out with flat rate shipping, we can not check the parcel situation because you didn't pay for the tracking cost.
We had contacted you for confirm information, and we will figure out the solution for you after that.
If you have any further concern, please contact us at http://www.dresslily.com/m-article-id-12.htm
Best Regards
Dresslily Customer Service
DO NOT TRUST! THERE IS NO CUSTOMER SERVICE, IT IS SENT FROM CHINA, THEY TAKE YOUR MONEY AND GIVE YOU RECYCLED RAGS!
Dear Debbie,
Thank you for take your time to write this review, firstly, we need to apologize that you haven't received the parcel.
We have contacted you for the parcel situation, it has been delivered at 25-September, we need to confirm if there are someone had received for you, please reply us there.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution.
Best Regards
Dresslily Customer Service
As you can see, Dresslily sent me a message asking me to send my order number in so they could 'fix the problem' Dresslily is a scam. Do not buy from them! I have called them and emailed them several times in the past with my order number and they have never responded. It's interesting that they would respond on this site, but they can't respond to customers on their own site. This message from them is also a scam. They don't plan on fixing the problem. Real, legitimate companies always have an active customer service team to respond and handle complaints on their own sites. This proves again to me that Dresslily is a SCAM!
Dear Jesika,
Thank you for inform us your shopping experience, we apologize for what have caused.
We are more than happy to help you, would you mind to provide us the order number?
We need to check this situation and figure out the solution for you.
And please confirm you have filled the right information when you submit the ticket.
Or you could contact us at http://www.dresslily.com/m-article-id-12.htm
Best Regards
Dresslily Customer Service
I order my product on Aug. 10,2015, it's Sept. 28,2015 and I still have not received my product. After I file a complain, I can't even submit my complain... order # L**************
Dear Lily,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please check if you have filled the right information when submit the ticket, please refer to http://www.dresslily.com/m-article-id-12.htm
We have contacted you for the address confirm, please check there.
The parcel situation can not be tracked, if the customer working with us, the solution will be figured out sooner.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
Well after waiting from August 22- October 13 for my order to come in, 3 out of the 4 things finally arrived. One of the men's shirts I ordered runs small though so be aware of that. But the women's shirt and bracelet I bought turned out fine! I probably will never order from them again though. Due to the incredibly long wait
Dear Brianna,
We want to say thank you for providing us with important information about your situation.
The parcel has been shipped out and it has been delayed by the holiday and weather.
And we need to confirm if the address is correct for avoid any further inconvenience, we would be grateful if you could please continue your communication with us in your support ticket(s),
So that we can work together to reach an acceptable solution.
We are committed to assisting every customer at any time.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Emily,
Thank you for take your time to write this review, we're very sorry for your concerns and the issues you have raised.
The parcel has been shipped out with flat rate shipping and we can not check for the latest parcel situation.
Therefore, we need to confirm if we shipped to the right address, please help us to confirm it and figure out the best solution.
Please understand that we are more than willing to assist any customer.
Best Regards
Dresslily Customer Service