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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Ordered two dresses back in August. A tiny package arrived 6 weeks later that had a flimsy black lacy jacket, nothing else has arrived, am currently in contact with them, but do not think I will have much luck getting my money back (nearly £40).
Feel I have been totally conned! How can this company still be trading?
Purchase twice and on both shipments has bad experiences. First shipment of 3 blouses: there was one blouse missing, one ripped and ok. Second shipmen of two blouses never received. Contacted their Customer Service and received a couple of emails saying thank you for purchasing! Do not recommend this website at all.
Dear Veronica,
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
The had replied you in time and need your confirmation for this order so that we could contact with the shipping company, but we never received the reply.
Would you mind to working with us for the best solution?
Hope to receive from you soon.
Best Regards
Dresslily Customer Service
I just submitted my report to the internet crimes division as there are hundreds of unanswered complaints to the BBB. I am guessing they have stolen hundreds of thousands of dollars from unsucpecting consumers/victims across the country who will never recieve anything, product or refund. Me and three of my coworkers all placed a small order, about $50 for the past three months, mine was placed the first week of August and my coworkers june and july. None of us have recieved our products or refunds. I have multiple tickets open detailing my journey with them starting trying to cancel the order a minute after it was placed, ofcourse it was somehow already shipped. Two months later I have been to the post office, tried to track there bogus international tracking number and have been made false promises of both deliveryand refund, which I still have nothing to show for. Dresslily, do not add insult to injury with your generic response as I have done everything you have requested and have continually renewed tickets you have expired without resolution. Now you can deal with the authorities. Hoping to do mypart in bringing this scam to a close.
Dear Melissa,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
The parcel had been shipped out by flat rate shipping, and there is no tracking number because you didn't paid for it.
We have noticed that the parcel lost on the way for delivery, and we had applied refund for you at 1-October, have you received it?
If you have any further concern, please feel free to contact us at http://www.dresslily.com/m-article-id-12.htm
Best Regards
Dresslily Customer Service
For this company, there should be an option for NO STARS. Placed and paid for an order on August 5th... here it is October 6th and items have not arrived. All previous status queries were met with "Please be patient as ground shipping is slow." Yes, it is. But I'm sure it doesn't take EIGHT freakin' weeks! In addition, the last email I received said to check with my post office. I already had. The company would not provide a tracking number as they claimed I had to pay additional for one and did not do so -- nowhere on the order form was there any info saying a tracking number was additional cost. I have now demanded a refund -- we'll see if that ever happens. I wish I had found these reviews before doing business with these clowns.
Dear R L,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
The tracking cost is paid for the shipping company and we have noticed that you didn't paid for it, therefore, there is no tracking number at this order.
But we had provided you for the best solution there, please keep communication at there.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
I placed an order August 10,2015 for a pair of pants and a sweater. I knew it would take a few weeks to get it, but now its October 6th, and I still have not received it. I communicated with someone from their customer service department in September and I was informed that sometimes shipments get left at post offices as parcels. So I checked with my post offices and they have not had anything come through for my address. I have since requested a full refund. I don't care how cute the clothes are, I will never use DressLily again.
Dear Tressa,
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
The parcel had been delayed and we had contacted this issue with the shipping company.
We had also contacted you for the best solution there, please check at the support ticket.
Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Dresslily Customer Service
I just bought 3 items and cost me 100$ above! I want a refund and they never reply back!
GO TO HELL ALL OF YOU CHINESE WHO OWNS THIS SITE! MAY YOUR SOUL ROTT IN HELL!
Dear lilyhater,
Thank you for take your time to write this review, we apologize for the issue that you have described.
We are willing to assisting customer for best solution, but we can not get your order number.
Would you mind to provide us the order number so that we could check for you?
Hope to hearing from you soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
Report to Consumer Affairs, FTC, BBB. That is how you nip companies like this in the bud. They operate like sweat shops in China. A bunch of little kids chained to tables and chairs forced to work in inhumane conditions. Do not purchase any items from this company, or any company advertised on Facebook as Facebook does not check the validity and will advertise any company that pays for a spot on the page. Always do your research when conducting online business and purchases.
Dear Smart,
Thank you for your recent comment, we apologize for the impression that you had left on us.
The item we had advertised on Facebook is true and we did sell this item, the item is made by the factory and we will take quality checking before shipping.
Some parcel might be damaged on the way for delivery, and we are willing to help customer solve this issue.
If you have any further concern, please contact us at http://support.dresslily.com/
Best Regards
Dresslily Customer Service
I have not received my order as of yet. Sent out on Sept 16th and today is Oct 5th could you look into this for me and let me know where it is. Contact info *******@hotmail.com
Dear Carol,
Thank you for your important feedback and for letting us about your experience with us.
We apologize that you haven't received the parcel.
It has been shipped out by flat rate shipping and is still in the estimate date, please rest assured that it will be delivered in time if there is no delay.
We had contacted you for this issue and please keep communication there.
Thank you again for bringing these matters to our attention.
Best Regards
Dresslily Customer Service
Do not order from this site. I placed an order at the end of August, was charged, but have not received what I ordered. When I try to submit an inquiry, it states that my order number is not valid. Cannot reach anyone in person to resolve this matter. Don't let them steal your money.
Dear A R,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by offering a personal apology to the customer affected.
We have checked that your order had been shipped out and it is on the way for delivery, please wait for it.
The order number is right and please make sure that if you have contacted us at http://support.dresslily.com/
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
I placed an order on the 14th of August. It is now October 4th. I was given two tracking numbers and BOTH show that they shipped to the US ( one on the 19th of August) I have ordered several things from international companies, many with much harsher shipping and remote mailing and received faster. I actually just had something ship from India and it was delayed due to a postal strike and STILL received it and that took 4 weeks with the strike in play. I have emailed twice and got the same exact response with shows it was computer generated. The second gave a discount code. REALLY... I don't get my order but you want me to order again?! VERY VERY disappointed.
Dear Windra,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, we want to offer my sincerest apologies to you for the issue.
We always shipped the parcel out in time and it arrived in time, and we had contacted the shipping company for this issue, please keep communication at your support ticket.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Dresslily Customer Service
My husband ordered me ' 2 pair of leggings' the money was taken off his card this was 9/3/15. And I still haven't got my items every time I send a email' it said's shipped. Rule number i hate a thief". Now if you think you're going to get away ' with ripping people off ur dreaming.'' I'm going to the better business bureau to!
Dear Barbara,
Thank you for taking your time to write your review. We really appreciate the feedback.
We're very sorry for your concerns and the issues you have raised.
The parcel had been shipped out with flat rate shipping, we can not get the parcel information from the website.
And we need to confirm some information so that we could claim the shipping company, would you mind to help us?
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
Horrible customer service! Its been 8 months and i still havent got anything! They are just fooling customers and making money! We should file a case against them! DO NOT USE THIS SITE AND GET CHEATED!
Dear lasya,
Thank you for your recent comment, we feel sorry that you haven't received the parcel.
We had replied you in the ticket for the solution and waiting for your reply, would you mind to keep communication there?
Once again, We want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Best Regards
Dresslily Customer Service
I ordered and paid for a shirt and jacket from this website nearly two months ago now and have NOT received any product or any response to repeated email requests questioning my order status.
This company is either completely useless or a scam so either way - definitely AVOID.
UPDATE: As you can see below, this company has responded with further comment saying they responded in a timely manner, (several weeks to reply to an email is not timely) and they STILL have NOT refunded any money to my account as per their comment below.
Do yourselves a favour and AVOID the worst online retailer on the internet.
You suck DressLily.
Dear B H,
Thank you for your important feedback and for letting us about your experience with us.
We have checked the ticket record and have found we had replied you in time, please check there in detail.
And the parcel had been lost on the way, we have applied refund for you, please check your account.
If you have any further concern, please contact us at http://support.dresslily.com/
Thank you for bring this to our attention.
Best Regards
Dresslily Customer Service
Already sent payment tru western union order number L************** - jULY 27,2015
UNTIL NOW NO ORDERS RECEIVED I ALWAYS EMAIL AND SEND MESSAGE BUT ALWAYS SAME REPLY JUST WAIT WE ALRESDY PROCESS YOUR ORDERS ETC ETC... BULL$#*!, PLS REPLY ASAP I NEED THE STOCKS ASAP OR RETURN MY MONEY WITH INTEREST!
2 MONTHS! Really, your company is horrible! There is no excuse for this long to get my order. I spoke to Better Business Bureau as to what I need to do. I watch my bank statement and there better not be a charge unless my order is here!
Dear nancy,
We need to apologize for the issue that you have raised firstly and we are willing to help you for this.
Your parcel had been shipped out at 19-September and the estimate date is 10-25 business days.
It is still on the way for delivery, would you mind to wait for it?
If you have any issue, please contact us at http://support.dresslily.com/
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
I ordered 2 items. The shirt I got was not like the shirt in the photo. I also ordered a vest that was child sized. Both products were very poor quality. I cannot get a return authorization and I have tried multiple emails and phone calls. Stay away! There are plenty of reputable sites out there but this isn't one of them!
Dear Penny,
First, we want to start by saying how sorry we are about the item didn't meet your expectation.
We had replied to you in your ticket and need your cooperation with the picture, but we never received it, would you mind to check at there and send it to us?
We need to confirm this issue and avoid any similar issue happen.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Dresslily Customer Service
So I finally got my riser and I was very unhappy. The shorts fitted fine but the top was 2 sizes to small and concidering I'm pear shaped it should have been the other way round. Also half the tassels on the front if the top looked liked they had been hacked at with a knife and were missing. So for these reasons I would never order again.
Dear karen,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, we want to offer our sincerest apologies to you for the issue.
The parcel had been shipped out with flat rate shipping and we can not get the parcel situation in the website.
For this issue, we need to confirm the information with you and provide you for the best solution.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time.
Best Regards
Dresslily Customer Service
I ordered a shirt on 8/13/15 and still haven't received it as of 10/01/15. They said I should receive by October 22 or they will give a refund. I really liked the shirt but I'm guessing I'll never ever receive it.
Dear David,
Thank you for your recent review, we apologize that you haven't received the parcel.
It is our duty to help customer for any issue, would you mind to provide us the order number so that we could help you?
We will trying hard to help you to get the parcel.
Hope to receive from you.
Best Regards
Dresslily Customer Service
They said my order shipped 1st of September, it's now the 1st of October and no package. I have emailed them for my money back and haven't received it either..
Dear Kim,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work hard for customer to be happy with.
The parcel can not be tracked from the website because it has been shipped out with flat rate shipping.
And we have contacted you to confirm the information, please working with us for the best solution.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
SUCK! SUCK! SUCK!
I ordered a shiet on Aug. The 8.
And I'm still waiting for it... when I asked them 2 weeks ago where it was. They said it hadn't been 25 business days yet. Well guess what I'm still waiting. Next time I wanna buy something on line I'm checking complaint sites first...
Dear Janice,
We would like to extend our sincerest apologies to the customer.
The parcel was in the estimate time when you contacted us and we can only wait for it, because there is no tracking number for this order.
Since you still haven't received the parcel, we need your help to confirm information and figure out the solution.
We had contacted you for this issue, please reply us there.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mary,
Thank you for your important feedback and for letting us about your experience with us.
Your order has been shipped out and is on the way for delivery, we have contacted you for the latest parcel information, please check at your support ticket.
We need to confirm the item that we had shipped to you, please rest assured that we will figure out the solution after that.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Dresslily Customer Service