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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Dress lily,
I have already made one review because that was the only way i could communicate with you guys about my package. Hoping that i would recieve it after a few weeks back thay i commented, still no package has arrived and its been almost 3 months! Ive ordered from other websites and they come ALOT faster then this site! I am NEVER ordering from here again and i know surely i wont be expecting a package anymore. I really prefer not to even rate since i am not happy at all with this service.
I have not received my package and it's been a month. I am reporting them to the Better Business Bureau. They do not reply to any emails. You can't even send an email through their website because it does not go through. I am very upset and will never order again/
Dear Gail,
Thank you for your important feedback and for letting us about your experience with us.
We have noticed that your parcel had been shipped out with flat rate shipping, and it is in the estimate date.
And we didn't receive the message from you, but we had contacted you for this issue, if you have any further concern, please communication there.
Thank you for bring this to our attention.
Best Regards
Dresslily Customer Service
I ordered one item weeks ago and have not received my item. Can not reach the company and the site says my order is being processed. How? Its been just shy of a month... tried to call and got a weird voice mail with no name. I will be reporting this company!
Dear Johnna,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
The item you have ordered can not be shipped out at this moment due to the supplier's issue.
We had contacted you for the specific information about it, please keep communication there.
If you have any further concern, please contact us at http://support.dresslily.com/
Thank you for bring this to our attention.
Best Regards
Dresslily Customer Service
I ordered earrings and a bathing suit. They cane earlier than expected and I loved them! Fit was good!
This is the worst site ever I will be filling a lawsuit! I ordered my package in August an I have not got it! I have wrote several emails and no one replied. I should of read the reviews first that is my fault! I will never order from here again. I guess this is show run down shack in a back yard in China!
Dear Nichole,
Thank you for take your time to write this review, we apologize for any inconvenience that have caused.
We have tried to check the order information but it didn't work, would you mind to confirm the order number?
Please rest assured that once we have received the order number, we will figure out the solution for you.
If you have any concern, you could also contact us at http://support.dresslily.com/
Best Regards
Dresslily Customer Service
I ordered at DressLily four times. Three times, I received my order very quickly ( 7 to 10 days earlier than with others similar eshops with same type of delivery).
The order was complete, ordered goods were at least at the advertised quality, mostly better. Dresses are shorter, but it`s due to different average height of european and asian women. Once I had problem to verify my credentials on time, due to problems with my email account. Problem was on my side, and DressLily reacted very quickly and readily to help me find the best solution and after smooth discussion, they refunded me the whole amount of money for the order.
I can higly recommended DressLily.com. It`s good choise to buy nice cloths for reasonable price. Also the customer support is agile and readily helpful.
Not only did I receive my article late after paying extra, but it was also defective. I have been waiting to be contacted about returns for weeks and the company has neglected to even contact me. I will be putting a law suit for this company
Dear Leslie,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We had replied you in 24 hours, please check your support ticket.
And we need customer to working with us to confirm this issue so that we could figure out the best solution, but we didn't received any reply.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Why isn't there a rating of ZERO? I ordered a sweater from them and when I received it it looked NOTHING like the picture shown. It looked like a poorly made home made sweater. They took a picture off of the Internet and tried to "recreate" the sweater it was so ugly, the ends were frayed and it really didn't even qualify as a sweater because of all of the holes. I will NEVER order from this website again. Save your money and don't buy from them!
Dear John,
Thank you for sharing your shopping experience with us, we apologize that the sweater didn't meet your expectation.
For this issue, please refer to http://www.dresslily.com/m-article-id-80.htm
And we need to confirm this issue so that avoid any similar issue happen, would you mind to work with us for it?
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Dresslily Customer Service
Lousy shipping orderedone item for girlfriend in August, one a week later. Have gotten non useable tracking numbers from China Post. Its near the middle of October and still nomerchandise. Customer service is absolutely nohelp
Dear Robert,
Thank you for your important feedback and for letting us about your experience with us.
We had shipped the parcel out and we can not track the parcel because it is unregistered mail.
Can you confirm the information that we had provided you so that we could figure out the solution for you?
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Dresslily Customer Service
I've ordered twice from you but have not received anything that I've ordered.
Dear Carolyn,
Thank you for taking your time to write your review. We really appreciate the feedback.
The parcel had been shipped out with China Post surface mail, and we need your help to confirm the information, please keep communication at the support ticket.
Please set assured that we will figure out the best solution after that.
If you have any further issue, please contact us at http://support.dresslily.com/
Best Regards
Dresslily Customer Service
Really happy with the clothes I received from dresslilly. Everything was so cheap and everything I've bought so far I've loved and worn many times. Quality is also great.
I cannot believe this website has NO PHONE NUMBER! I have 2 coats to return and all I get are emails saying they got my request. They provide NO ADRESS to return the coats! The fur on the coats were severely crushed due to the way they were jammed packed into a 2 inch bag, they were super small (almost made for a 5 year old), and they are made of the cheapest material I have EVER seen. I may have to eat the cost of the coats but it's my own fault because I should have read all the bad reviews before I purchased from them. Do yourself a favor and do not order from this site. It's almost as if no one exists on the other end!
Dear Denise,
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
For the return and warranty policy, please refer to http://www.dresslily.com/m-article-id-80.htm
And we are willing to help you for this issue, would you mind to provide us the order number?
Please rest assured that after we had confirmed it, we will figure out the best solution for you.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
After reading so many disturbing reviews, I immediately canceled my order via a ticket submission to the site. I also followed up via PayPal, which was my payment source. Within 24 hours, the company responded. 24 hours after that, I was issued a full refund. Sad to see so many negative posts, but very relieved I got my money back with no issues!
Placed an order over 2 months ago and haven't received anything! This company needs to be shut down asap! I'm even more angry bc the cloths bought where for my nephew for back to school!
Dear Aron,
Thank you for take your time to write this review, we apologize that you haven't received the parcel.
And we are willing to help you for this issue, would you mind to find your order number in your account so that we could check for you?
Those who read our reviews will note that while we are not perfect, we strive to be.
Best Regards
Dresslily Customer Service
I brought a top for £7 and have just had a request for £11! For customs charge, ordered this item on 26th August so had ages to wait for this, I'm raging and there is no way I'm paying more for it either
Dear Tina,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
The tax is depend on the country of location and is out of our control, please refer to http://www.dresslily.com/m-faq.htm
And we did contacted you with this issue, if you have any further concern, please keep communication there.
Again, I am sorry for the frustration this has caused you.
Best Regards
Dresslily Customer Service
Waited almost a month for my items, size large is really a size small, never received 1 shirt I ordered. I emailed the company twice and send a message in FB-no reply. I will never order from this place again
Dear michelle,
Thank you for inform us your shopping experience here, we feel sorry for the inconvenience that have caused.
The item shipped out separately because the warehouse is different, and it is on the way for delivery.
We didn't receive your message at the support ticket, please check if you have contact us at http://support.dresslily.com/
For the item didn't fir you, please keep communication at there and we will confirm this issue.
Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Dresslily Customer Service
I have been waiting since aug 3 for a dress. I have contacted dresslily & the shipping company with no satisfactory response. I absolutely will never oder from this company again
Dear Jackie,
We want to offering an apologize to the customer affected.
We have contacted with the shipping company and found that the parcel had been lost on the way for delivery.
And we have contacted you for this issue, please work with us for best solution.
We apologize for any inconvenience and hope that we will have another opportunity to ship provide better service.
Best Regards
Dresslily Customer Service
I have been waiting since August 22nd for my packages. This is absolutely ridiculous. The delivery information is so bogus! Do not order from this company! I had two orders. BIG mistake. I want my money back!
Dear Carol,
Thank you so much for informing us about your shopping experience.
We apologize for this issue that you have described.
The parcel had been shipped out with flat rate shipping, we had replied you to confirm the information so that we could contact this issue with shipping company, but we didn't received the reply.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution.
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Despite posting on here I have still had no product delivered from dresslily! They have asked me to check my address! I think I know where I live. Please all, stay away from this website. Any feedback which is positive surely is not genuine and is posted by agents of dresslily to try and even out the fabulous piss poor feedback they have had. Where is my top or my refund.
Dear Mark,
Thank you for sharing your shopping experience with us.
We have noticed that the parcel shipped by flat rate shipping and there is no tracking number.
And we have contacted you to confirm the address, would you mind to reply us there so that we could figure out the solution for you?
You are the valuable customer to us and we are willing to provide you for the best solution.
Best Regards
Dresslily Customer Service
Ordered from this company, and although they were quick to take my order and my money, they never indicate that they are shipping from CHINA and that your order may take up to 30 days to arrive FROM the DATE of shipping! It's been 30 days since they supposedly shipped, and no items have arrived. They did provide me with a tracking number, but the tracking info just states the date it departed to the US, nothing from that date forward. So, how reliable is that info! Who can we write to get this company shut down and avoid more people getting ripped off?
Dear Marian,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We have noticed that you order has been shipped out at 14-September with China Post surface mail, there is no tracking number for this shipping method.
It is still on the way for delivery, would you mind to wait for it?
We recommend you to pay for tracking number so that you could get the parcel information in time.
If you have any further concern, please contact us at http://support.dresslily.com/
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear alondra,
Thank you for sharing your shopping experience with us, we apologize that you haven't received the parcel.
The parcel had been delayed due to the National Day, and we had contacted the shipping company for this issue.
And we are responsible for this issue and provide best solution for you, please check at your support ticket.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Dresslily Customer Service