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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Had a horrible experience with them months back. Decided to give them one more shot because the item I wanted was so cheap. Here's the run down...
Dec 23- Ordered 2 wigs. Paid $10 for 6-8 day shipping (which is on top of the 5-10 day "dispatch" time) It comes with a tracking number, so I figured it would help since my last bad experience was when I used the free shipping option.
Jan 5-I was told that both items were on back order, and that I could wait longer or make an exchange. I decided to wait longer.
Jan 9-The order was marked as "Expected to ship on 1/10/16"
Jan 15-Order still showed as "Processing". I sent a message asking what was going on.
Jan 17-Was told that one of the wigs was still on back order. I decided to wait a little longer because I had already waited this long.
Jan 22-My order was marked as "Shipped".
Feb 1-Still had not received my order, that was promised to arrive in 6-8 days, which I paid $10 for.
Feb 4-Was told that the one wig had shipped and the other was still on back order and I could either choose a replacement or get a credit to their website. They also wrote "shipping date: 2016-01-23 06:55:52, estimated time: 10-25 business days"... 10-25 business days?!?!? I paid $10 for standard shipping which promised 6-8 day shipping! UNBELIEVABLE!
There you have it. Ordered on Dec 23rd, for items that showed available, paid extra $10 for 6-8 day shipping. It's not Feb 4th, FOURTY THREE DAYS later, and I have nothing.
I love how they offer a refund to your "wallet", which is store credit and try to butter you up with 8% off your next order. OH HEYYLLLL NO I won't be ordering again. Ever.
Ordered two dresses and that was two months ago now I can't get any response from them at all they took their money out right away but I still have not received my items and now there's no order showing on my profile! What can I do here
Dear Heather,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team.
Could you please check your account and send us the order number?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your collaboration.
Best Regards
Dresslily Customer Service
Ok so I seen this site on Facebook and read the review's. Has anybody thought about turning them in to the BIBB or maybe Facebook.
Dear Tami,
Thank you for take your time to write this review, we apologize for any inconvenience that might caused.
We are trying to help customer for any issue, can you provide us the specific information for this issue?
Or you could contact us at http://support.dresslily.com/
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Best Regards
Dresslily Customer Service
I waited like 2 months for a winter coat that looks absolutely nothing like the one that is on the website! Don't buy anything from here
Dear Khadija,
Thank you so much for informing us about your shopping experience.
We apologize that the item you have received didn't meet your expectation.
And we need to confirm this issue with supplier, would you mind to provide us the order number or contact us at http://support.dresslily.com/?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
Already tried that 5 times and i still cant get through and i would like a full refund please in my bank by end of banking day tomorrow please. Thank you
Dear mj,
We're very sorry for your concerns and the issues you have raised.
We had noticed that you need to cancel the order, and we had contacted the shipping company to send the parcel back to us and waiting for your reply, but we never get it.
Please check your support ticket and reply us there.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
Ordered 2 shirts over a month ago, still haven't received... Tracking info. Is never available when you go to the site, and customer service is of no help... These items are coming from China, but it doesn't tell you that, until after the order is placed... Don't waste your time or money, cause you will be out, both.
Dear Rr,
First, we want to offer my sincerest apologies to you for the issue.
It is not our purpose to disappoint our customer.
The parcel shipped out at 2015-9-21, estimate date is 10-25 business days.
Since you didn't pay for tracking, we can not get the tracking number for this parcel.
And please rest assured that the parcel will be delivered in time if there is no delay.
If you have any further concern, please contact us at http://support.dresslily.com/
Best Regards
Dresslily Customer Service
I had to wait near 2 months for two shirts which is beyond ridiculous in itself. The materials the clothing was made out of is so crappy and strings were hanging off one of the shirts. I can't even fit one of them, even though I took correct measurements and ordered according to their size chart plus one up just to be safe. They are just very cheaply made and not worth my money. First and final order with this company.
Dear Kielanna,
Thank you. We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We had contacted the shipping company for the delay shipping.
For the size issue, please refer to http://www.dresslily.com/m-article-id-80.htm
We shipped the size according to the order. Therefore, we need to confirm this issue so that we could figure out the solution for you, would you mind to help us for it?
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
Best Regards
Dresslily Customer Service
Never received order and to fight for my money back! Do not order from this company!
Dear Gillian,
Thank you for take your time to write this review.
We had contacted the shipping company that the parcel had been lost on the way for delivery.
And we had applied refund for the lost parcel, please check your account.
If you have any further concern, please contact us at http://support.dresslily.com/
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Best Regards
Dresslily Customer Service
NO RESPONSE AT ALL FROM CUSTOMER SERVICE IF THEY EVEN HAVE ANY
NOT ITEMS ARRIVED ESCALATED IT TO PAYPAL TO GET MY MONEY BACK
Dear FRANCIS,
Firstly, we want to start by offering a personal apology to the customer affected.
The delay reply due to the National Day and we had applied you at the ticket, please keep communication at there for information confirm.
Please rest assured that the parcel will be delivered in time if there is no delay.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I placed an order on Aug 19,2015 here it is Oct 13,2015 and no sign of my order ever being shipped they took my money no problem Aug 19th. I have tried several times to contact customer service with no response. So like the many many others I was ripped off. I will never order from them again and will make sure to spread the word about DRESSLILLY. Very disappointed.
Dear Karen,
Thank you for taking your time to write your review. We really appreciate the feedback.
We apologize that you didn't received the parcel in time due to the delay, and we had contacted the shipping company for this issue.
And we had replied you in time for information, if you have any further concern, please keep communication there.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers.
Best Regards
Dresslily Customer Service
Dresslily is My only online site i will very shop on. The 3 items i brought from this site are beautiful. They fit perfect and they look perfect. I couldn't ask for anything nicer than these items
I am so disappointed with DRESSLILY. I order a dress and a top more than a month ago and still haven't received anything despite the order being 'shipped.'
Dear C T.,
Let us start by apologizing personally for your experience. We really want to work with you to make this right.
We know there are some parcel had been delayed by weather and holiday.
And we had contacted the shipping company for this issue and we are willing to help our customer to get the parcel earlier.
For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Best Regards
Dresslily Customer Service
I ordered 2 tops in the month of August 2015. After repeated follow up, I finally got my courier details. Alas! Its more than 3 months and it never came. Repeated support ticket did not elicit any response from their site, request for refund was not heeded. I guess, this is just another trick to loot your money.
DONT WASTE YOUR MONEY ON THESE B******S.
Dear Mona,
Thank you for taking your time to write your review. We really appreciate the feedback.
Your parcel had been lost on the way for delivery and we had contacted the shipping company for avoid this issue happen again.
And we had applied resend for you, if you have any further concern, please contact us at http://support.dresslily.com/
We apologize for any inconvenience and hope that we will have another opportunity to provide better service.
Best Regards
Dresslily Customer Service
I had a great experience with Dresslily.com. I decided to order a very beautiful wallet from there and knowing how poor the quality of goods coming from China is, I was shocked when I received it because it was exactly as in the pictures, if not even prettier. The shipping took only 14 days. I use this wallet every day and get so many compliments on it! Will definitely order from Dresslily again!
I ordered a sweater about 2 weeks ago and have not received a tracking number or anything I also payed for fast shipping so I should of had reciebed it by now. I want a full refund and somehow info a get it.
Dear Aida,
Thank you for your important feedback and for letting us about your experience with us.
We're very sorry for your concerns and the issues you have raised.
We should contacted you for this issue earlier, the delay shipping due to supplier's issue and is out of our control.
We had contacted you for the specific information and provide you for the compensation for this inconvenience, please keep communication there.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
My dresslily account is vitalife and i buyed online a product( SKU: YL*******) from dresslily.com with Order Number: LL************** in october 4th. I have paid also a suplimentary tax of 2USD to have access to tracking information messages. The item was paid via in october 4th. The total ammount was 40.01USD
Since day of aquisition, october 4th, i do not have any kind of info about this aquisition. No tracking information at all, no response at all from dresslily representative to my repetitive tickets opened in Dress Lily Support Center.
I asked dresslily.com via „My question", via"My Tickets", via „My reviews", via emails, in order to contact me and let me know about when i will receive my package and give me a valid tracking number, but nothing then silence.
Due to this kind of treatment of my problem from dresslily.com, through silence and disengagement, and seeing that many others are in the same situation, I am entitled to consider the company's behavior as fraudulent and I am determined to legally act against them by request of banning the activity online of dresslily.com company and opening of a criminal proceedings against them.
Dear Cristian,
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The parcel shipped out with registered mail and it will be updated until it arrived at the next destination.
And we had replied you at the support ticket, if you have any further concern, please keep communication there.
The parcel is still in the estimate date, hope you will receive it soon.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Best Regards
Dresslily Customer Service
I ordered my item weeks ago and still haven't received it. I will be finding a way to get my money back.
Dear Bobbie,
Thank you for your recent comment, we apologize for this issue that you have experienced.
We should contacted you earlier for this issue and it had been delayed due to the National Day.
We had contacted you at the support ticket and waiting for your decision, please work with us for the best solution.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Dresslily Customer Service
After not receiving my order placed on 25/08/2015 dresslily finally responded to me after putting a review on here. Not a very good review. They have after umpteen communications refunded my payment but to a shopping account. Why I would want to use them again I have no idea. There seems to be something on their site about getting the money paid back to my card but I am dammed if I can figure it out. They also asked me to change my original review which I said I would amend it once I had my problem resolved. Well dresslily I will only be amending my review to warn other people that your site is best avoided. I await your nightly e-mail which is usually in not very good English with baited breath. I also noted that dresslily is copyrighted which suggests uk registered and we have very strict policy on refunds Going to bed now still upset and money lost. Nevr mind payday next week will go to the high street and pay cash for goods I can take home. Maybe more tomorrow once I have deciphered the e-mail I will get overnight. Watch this space folks
Dear Lindsay,
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The parcel had been delayed due to the weather and peak season, and we are dealing this issue with shipping company.
We will contact the customer for compensation and provide the best solution for them.
Please keep communication at your support ticket.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Dresslily Customer Service
This is horrible customer service, I have not got my jeans I ordered in late July or early August, I have sent multiple emails with the ticket system that is not useful. After my 1st email I got a follow up email that had stated it was shipped that day and with a tracking # but as I was reading it it vanished along with all of my emails from dresslily. Very concerning as to now I'm convince my computer has been hacked. My jeans were summerish with white lace down the side which now that we are into Fall I can not wear them.
Dear Christina,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order had been shipped out with flat rate shipping and we had replied you to confirm the information, please keep communication there.
Please rest assured that after that time, we will figure out the best solution for you.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
After 2 months, I haven't received my 2 items, and I don't know anything about them. I make complaints and just get emails back directly from the computer, nothing personal. Still waiting for items and/or money. Do not trust in this website please.
Dear Paula,
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We have noticed that most parcel had been delayed due to the weather and peak season, and we had contacted with shipping company for this issue.
And we had replied you at the support ticket and waiting for your reply, can you keep communication there?
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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Dear Cara,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service