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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Placed order early August x2 haven't received Hav emailed numerous times not heard a thing tracking only says departed china august21st? Not happy!
My items arrived relatively quickly- first package arrived in less than 3 weeks, second took about six. Quality was terrible. Sizes run very small. I would avoid ordering anything from DressLily. You will be disappointed.
Says order was shipped two weeks ago... no tracking info... sent email and all they say is the order was shipped.
There should at least be some tracking info other than it was shipped out. If I knew the order was coming from overseas, I would have NEVER ordered to begin with.
Dear Leslie,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your collaboration.
Best Regards
Dresslily Customer Service
I order a dress off them still waiting for it hasn't arrived yet. They gave me a tracking number that was invalid tracking number They don't reply to your emails. I won't be shoping with you again very poor customer service
Dear Amy,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your dresslily account and answer to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding
Best Regards
Dresslily Customer Service
Very low quality clothing. Cheap material, no lining and poorly sewn. Packing slips were not included so we are not sure how to return these items to China.
Dear Vivian,
Thank you for take your time to write this review.
We apologize for the issue that you had described.
We are willing to help you for this issue, would you mind to provide us the order number?
Or you could contact us at http://support.dresslily.com/
Looking forward to hearing from you.
Thank you for your cooperation.
Best Regards
Dresslily Customer Service
I have been waiting 6 weeks for 1 blouse. It never came, and they never said when to expect it. I live in a condo, so I need to know when I can expect delivery, or else someone else might pick it up. I won't order again!
Dear Laura,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
Order 3 wigs 09. 02. 15 and site says they have been shipped?
Shipped By China Post surface mail Update date: Sep 03,2015 01:30:18 AM PST
And
Shipped By China Post surface mail Update date: Sep 15,2015 14:01:50 PM PST
Must be coming on a slow boat from China. (haha) Lesson learned.
Dear Rita,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
Placed my order in August. Received an email stating item was shipped September 4th. I'm still waiting. I want a refund. Totally unacceptable. Will never order from them again.
Dear Debra,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Placed order on the 29th of September, 2015 and have not heard anything more from the supposed company. Can't contact customer support to get a refund. Should let customers know in advance about the long waits for packages. Total BS
Dear Geneva,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your dresslily account and answer to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Beautiful clothes with a small price and a good quality. Loved it!
Extremely CHEAP quality, erroneous sizing. I want a complete refund for my order of Sept 27,2015. Lp**************
No email address to contact dresslily, seems very fraudulent.
Dear Nita,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We have checked you order information and it had been cancelled by yourself, and we can not find there are any other order in your account.
Would you mind to provide us more information for that?
Thank you very much for your collaboration.
Best Regards
Dresslily Customer Service
I don't need a solution from Dresslilly as I have received a full refund from PayPal. I did try to contact them and their response was that my items were on their way which did not happen. I then started a dispute with PayPal. You have not asked me any questions which is why I have not answered! I can only presume that this response is another attempt to pull the wool over prospective customers eyes! BE WARNED!
Dear Sinclair,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
Customer service is only good when they require something from you. For example, when they ask you to submit reviews for them and in turn they reward you with points. Points that you can only use a fraction of per order. I asked customer support what was going on and I have yet to receive a reply (my original question was submitted a week ago) whereas when they were asking me to submit reviews I was receiving responses daily. The products aren't bad, I'll give them that, but you can get the same products for cheaper on other sites, you just have to pay shipping.
SCAM SCAM SCAM!
I went to purchase some items and when I put my card info in it said error that I put it in wrong. I immediately got an email sent saying thank you for my purchase. Had to cancel my credit card! Read the reviews before you buy!
Dear Hannah,
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience.
We need to confirm this issue, would you mind to provide us your order number or contact us at http://support.dresslily.com/?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
HUGE SCAM! Ordered over 2 months and never received items. Sent in ticket... no response. Feel stupid that I didn't do research ahead of time, If I had, I would've seen that it was a scam and that others never received their items as well. Please don't fall victim like so many have... wish they would face theft charges because that's exactly what they are doing. Stealing from innocent people. Karma will get them though, it always does, one way or another.
Dear Felicia,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
I ordered and it took more than 3 weeks to receive. When I got the blouses, the "mediums" would not fit my size 8 frame. I gave them to my 11 year old daughter, and they fit. No return into in my package. Order at your own risk!
I ordered a jacket, which is really nice, I get compliments all the time when I wear it. However, the shipping was very long, but I got a free shipping deal, so I couldn't complain. I would order from them again, but I'd keep in mind that it takes long
DO NOT ORDER ANYTHING FROM THIS SITE! I am still waiting on my item from August 8th! I've asked for a refund and they have not issued one. One of the worst sites I've ever purchased from!
Dear Sarah,
Thank your for your message.
Let me start by apologizing personally for your experience.
We are willing to help you to find out the parcel, would you mind to provide us the order number?
Or please contact us at http://support.dresslily.com/.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
I ordered one hoodie by online my money was transferred for two times and in the order it was showing money is not paid. I tried to send a email to given address support information. But I was not working. I filled everything and it was showing something wrong to do not accept the mail. It's there cheap tricks. Then I send messages on Facebook and they replied very fast. Then I felt happy and sent my order no and information about my problem. Then they didn't answer. Then I understood it's a fake website to cheat the people. Please don't trust then and don't encourage them.
Dear Kalyani,
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
We have checked your order information, but it didn't work, would you mind to confirm your order number and provide us the correct one?
Or you could contact us at http://support.dresslily.com/
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
I ordered and paid for a Tank Top on 8/5. To date it has not arrived. I wrote them and was told I had to wait until 10/23 before I can file a formal complaint as they supposedly shipped it on 8/23 and they're allowed 60 days for shipping? It snowed here in NH, this AM. I just want a refund and I will never use this company again. RIDICULOUS
Dear Victoria,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your dresslily account and answer to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stacey,
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service