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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Where is my package? Its been a month that im waiting for my package... horrible services.
Tracking number: RC*******NL
I am beyond upset with this "company," DO NOT ORDER FROM THEM. I ordered a sweater from them and I PAID for it. It comes up on my bank statements as well. This "company" claimed I never in fact paid for the item. I am so upset I want to file a claim with the better business bureau and I will. NOTHING they say will make me EVER buy from them again. I am posting this on my Facebook as well so none of my friends will EVERRRR buy from them. Plus, there isn't even a way to get a hold of anyone to complain. This is ridiculous.
Dear Mary S.
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please leave your order No. Here so that we could check the situation and reply you.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best Regards
Dresslily Customer Service
Ordered two items back in august, got charged for both, still have not received my items to this day. I have been trying to contact them, to no avail. Do not order from this site.
Dear sydney t.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team. Please leave your order No. Here.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
I order online from a lot of different companies and it takes maybe a week, if that to get my items. I ordered on Oct. 13th and its almost been 2 weeks and it hasn't even shipped yet. My account says its "processing" and on other cites it processes for maybe a day then it is shipped. Never takes 2 weeks to process. If I don't get my items that I PAID for will I ever get my money back? This is ridiculous.
Dear M B.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Best Regards
Dresslily Customer Service
I ordered my items back in august and its now end of October. They advised me they have sent my order REALLY, slow boat from china. I have since ordered from other company in China who I know are reliable and worth every cent. JJS House and they have sent me information that my goods are arriving on Wednesday. Now that's Customer Service for you. Get rid of this scammers and invest where it belongs consumers
Dear Vincenza,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your dresslily account and answer to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your collaboration.
Best Regards
Dresslily Customer Service
This is ridiculous. I paid my own money and I get nothing. I've waited 2 months for my items to get here and they never came. This site sucks and I'll definitely tell others not to shop here either.
Dear Bailey,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
We are willing to check the situation for you, would you mind to provide us the order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your collaboration.
Best Regards
Dresslily Customer Service
Ordered 2 items and only received 1... too small... and never received the second... but i was charged for 2... they were trying to charge for both. They look nothing like the photos. This place is a scam. It was like $23.00 and Dress Lily said you have to pay $23.00 if you want your second item... take my advice, if you ever order from a random site from your email... look at their reviews. :(
Dear Adela,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your collaboration.
Best Regards
Dresslily Customer Service
Items are not as they appear. Not the quality they appear. Can't get customer service to respond so I can return my items. Do not order from this company.
Dear Amy,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and are willing to help you, can you provide us the order number?
Or contact us at http://support.dresslily.com/
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Not very happy with this site so I will see if they will call me back
Dear Jacque,
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and are willing to figure out the solution for you, please provide us the order number.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
I ordered two items in August i think to myself if I order now it will arrive before I go on holiday on the 1st of October, been on my 2 week holiday and back and still my items are not delivered and now that is two and a half months ago as they were dispatched on the 16th of August. I will NEVER buy from these scammers again and they should be removed from facebook, google ect. The best Chinese place to shop is WISH.COM its quick deliveries and at least you get your items you order or you get refunded straight away.
Dear linda,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are willing to check for you at this issue, would you mind to check your account and send us the order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Ordered one item, a simple shirt for about $13.2 months later, never received item. Have contacted them via their Customer Support and have yet to get a response. I will be placing a dispute with my credit card company against them and I suggest others that have issues with them do the same. My order doesn't even show any sort of tracking movement, again after 2 months.
To CS:
OrderNumber: Order Number: L**************
Dear Rich,
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
Dont order U can never get a response from them. They need to be taken off line asap!
Dear Beverly,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We had reviewed your complain, and are willing to help you for any issue, can you send us the order number or contact us at http://www.dresslily.com/m-article-id-12.htm?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
I ordered a wig two months ago. Still haven't received it. No response from the company! Highly recommend that you don't order from them! I JUST DID SOME RESEARCH AND FOUND OUT THIS DRESSLILY COMPANY IS ALSO ASSOCIATED SEVERAL OTHERS LIKE SAMMY DRESS, ZULILY AND MANY OTHERS THEY ALL NEED TO PUT OUT OF BUSINESS AND TAKEN OFF THE WEB. THEY AREALL SCAM ARTISTS! DONT BUY A THING FROM THEM! DONT BE DECIEIVED!
Dear Brenda,
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
I have followed up your case and are willing to help you solve it, can you provide us the order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your collaboration.
Best Regards
Dresslily Customer Service
Ordered august 23 now oct 24 nothing.
Should have read reviews, Il get my money back though.
Dear john,
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and are willing to offer you a solution, can you provide us the order number or contact us at http://www.dresslily.com/m-article-id-12.htm?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
I ordered a dress for my nieces wedding on Sept 10. My credit card was charged then. Finally on October 9th my dress was shipped. It is now Oct 24th. Still no dress. This is the worst company ever for customer services. NEVER AGAIN will I order from them.
Dear Leann,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
They will take your money and NOT send you the product. This site is from China and their tracking is bogus!
Dear norma,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We have taken care of your complaint and are willing to figure out the solution for you, please send us the order number or contact us at http://www.dresslily.com/m-article-id-12.htm.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
This waiting forever and no valid tracking number is certainly my experience. I have only waiteed two month though lol
Dear Mike,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team.
Please send us your order number or contact us at http://www.dresslily.com/m-article-id-12.htm
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
I placed two separate orders with dresslily.com, I have received 2 of the 3 items in the first order, and waiting on the 3rd. Love the new dress and the wallet! The material is super soft, and true likeness to the picture. The sizes run a bit smaller than western sizes (no big surprise as western people are typically larger than other countries), but if you read the sizing chart before you make your purchase, all should be fine.
Very poor quality, bad fabric... photo does not match product... Awful! I had to click on at least one star to review. Wanted to give them a zero.
Dear Donna,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and are willing to offered you a solution, can you provide us the order number or contact us at http://www.dresslily.com/m-article-id-12.htm?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
ORDERED A PAIR OF CUTE JEANS ON OCTOBER 19 2015, $ 22.40 WAS TAKEN OUT OF MY ACCOUNT, I DID NOT RECIEVE A CONFORMATION EMAIL, NOR A RECIEPT OR TRACKING NUMBER OR ANYTHING, IM THINKING THEY GOT MY 20 BUCKS, OF COURSE THIER CONTACT INFORMATION IS BOGUS AND ILL PROBABLY NEVER RECIEVE MY PANTS OR MY MONEY BACK SO I GUESS ILL TAKE IT AS A LOSS, THIS PLACE NEEDS TO BE SHUT DOWN ASAP... IF ANYBODY HAS CAME ACROSS A GOOD CONTACT NUMBER FOR DRESS LILY LET ME KOW PLEASE SO I CAN AT LEAST TRY AND GET A REFUND :(. I DIDNT EVEN GET A CONFORMATION NUMBER OR EMAIL OR ANYTHING TO PRROF I ORDERED THIS BECAUSE WHEN I LOG INTO DRESS LILY IT TELLS ME YOU HAVE 0 ORDERS. BUT MY BANK ACCOUNT SHOWS THEY TOOK MY MONEY! WHAT THE HELL? IVE GOT NOTHING TO GO OFF OF, THIS IS SERIOUSLY DISTURBING!
Dear cherie,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Patrick B.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please rest assured that your parcel can be found on the internet and we have contacted you to offer you more details.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service