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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Yes I would like to know where my dam order is order number lp************** I have tried me different ways of getting an answer with no answers this was order 9/16 very unhappy I guess I will have to look into how to make you ppl responsible I have seen to many comments that you continue to do this
I iordered a jacket and zip
Up top... very cute. I ordered size extra large as I wear a size 12. What I recevived were two garments that wouldn't fit a size 6. Ridiculous! I will
Never order from
This company again!
Dear Jeannette A.
Thank you for informing us about your shopping experience.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Great thanks to your kind understanding and patience.
Yours sincerely
Dresslily Customer Service
Please be aware of this company. I ordered from them in September and still haven't received my dress calling PayPal to return my money. I smell international fraud, sad I fell for it
Dear Patricia D.
Thank you for notifying us of your complaint.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you so much for kind help in our work!
Yours sincerely
Dresslily Customer Service
I ordered a sweater and it took over a month to receive it. The sweater was cheaply made, had a 5" hole in it and did not look like the picture on the website. I submitted an email through their site and still have not heard from them. I wish I read these reviews before ordering from this site.
Update 11/6/15 - after posting this review they did contact me and refund my money. I am pleased they responded and refunded my money with no issues.
Dear Autumn D.
We're extremely grateful for your constructive feedback.
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your continued patience and kind understanding.
Yours sincerely
Dresslily Customer Service
I ordered on 9/6/15 and still HAVE not received my order. I will be filing a complaint with my credit card company.
Dear Laura K.
I wish to say thank you for providing valuable feedback to us.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
I will be always here for serving you as my best friend.
Yours sincerely
Dresslily Customer Service
Wonder where my items are that I have ordered on 10/9. Tried to create a ticket, yet it gives me every reason from wrong order number to invalid security code to send a request. This is bull, as the money came out of our account immediately.
Dear Wendy F.
Thank you for being kind enough to tell us about your experience!
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you very much for your cooperation.
Yours sincerely
Dresslily Customer Service
I ordered two sweaters from dresslily.com on 10/09/15. I was informed that the items would ship in 7-15 days. It has now been 18 days. Online on dresslily.com, my order status says it's still processing. I was already charged for the items, yet I still don't have the items I purchased. I submitted a support request to follow-up with my order, which said someone would contact me within 24 hours. No one has contacted me. I just want the stuff I ordered or a refund.
Dear Lindsey F.
We're extremely grateful for your constructive feedback.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thanks a lot for your kind and generous support in our work!
Yours sincerely
Dresslily Customer Service
I placed my order on October 5 and received an e-mail stating, "Congratulations! Your payment for order L************** has been accepted. Once the order is ready, it will be given to our partner to deliver to you. A shipping confirmation email will be sent when the order has shipped with tracking information and estimated delivery time." Today is October 27, and I have not yet received a shipping confirmation. When I attempt to submit an inquiry on the support website, it will not go through. I get bogus messages about the order number being incorrect. I copied and pasted it right off the e-mail they sent me! Next step will be to try to get a refund through my credit card company, but that lets DressLily off the hook which is how it appears they do business.
Dear Carolyn B.
Thank you for notifying us of your complaint.
We are truly sorry for the problems with this order.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Many thanks for your kind understanding.
Yours sincerely
Dresslily Customer Service
DO NOT order from them. I ordered a hoodie over a month ago & my order has been in processing the whole time even though they had already accepted my money. I wrote them once to ask if something was wrong with my transaction & got no reply. I waited a week after that & wrote them again essentially saying that it is unacceptable of them to take my money, never get past processing my order, & then to not reply when I questioned things. They then replied saying I needed to wait longer & that the product is back ordered. They didn't actually have any in stock when I ordered it & it could be over a month until they get it in stock. If you think about that, I may have been the 1000th person to order this hoodie. If they only get 500 to sell for whatever reason, it will be on back order again & I'll have to wait even longer. After my experience I looked up other people's reviews & I am not at all the only one to not receive what I've paid for. They shouldn't allow people to order things if they don't actually have them & they should be better about responding to people who have already spent their money on Dresslily.com I am now trying to get my order canceled. Stick to Amazon.com​
Dear Anna A.
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your continued patience and kind understanding.
Yours sincerely
Dresslily Customer Service
I ordered in the beginning of August it is now almost no remember! I have contacted them many times recorded a response within 24 hours telling me oh we're sorry you picked standard shipping takes 10/25 business days? Now remember it's almost November! So I wrote back stating that exact thing only to get back we're sorry it could take up to 45 days! Hello it's a week before November. I'm so mad and will never order from this place EVER I had high hopes bc it's well known! Called my bank today they are giving me my money back and i have called the better business!
Dear Kayla J.
Hank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please leave your order No. Here and we will contact you to check your order and offer you a right solution.
Thank you very much for your cooperation.
Kind regards
Dresslily Customer Service
This is ridiculous. I ordered a sweater and paid for 6-8 day shipping and still haven't received anything. I've written emails and whatever else they offer and have gotten nothing. Will I EVER get my sweater OR my money back? This website sucks as does its customer service. This is terrible.
Dear B A.
Thank you your feedback.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please note that we really want to help to solve your problem so please leave your order No. Here and we will check it for you.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Dresslily Customer Service
I ordered 2 items, shipping took longer then expected. The one item was supposto be black and was blue and very see theough. The other item states its a dress and when it showed up it is a tshirt that my 8 yeat old daughter can fit. Totally dissatified. Will never reccomed or buy from this rap site again,
Dear Amanda R.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.dresslily.com/m-article-id-80.htm Please leave your order No. Here so that we could contact you to solve this problem.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Dresslily Customer Service
I ORDERED MY PRODUCTS ON JULY 8TH. STILL HAVE NOT RECEIVED THEM. IV'E SUBMITTED SEVERAL TICKETS AND NO RESPONSE. I REALLY WISH I HAD LOOKED AT THESE REVIEWS BEFORE ORDERING. SUCH A SCAM I WILL DEFINITELY FILE A SUIT AGAINST THEM IF THEY DON'T REFUND ME (INCLUDING THE B. S. $3 INSURANCE I PAID FOR) ASAP.
Dear Amanda Z.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please rest assured that we will offer you an appropriate solution for this situation and please leave your order No. Here so that we will contact you to solve this.
Thank you very much for your collaboration.
Kind regards
Dresslily Customer Service
Ordered several items in very early September and still not received them. I have had 2 messages via the complaints procedure to say that they will arrive by 25th Oct and 7th November but still nothing. They also said i should check with the post office. Really, why would i check with them i didn't order through the post office. I have asked for refund but hear nothing. Wish i had seen all of these reviews before spending my money on what is likely going to be cheap old tat.
Dear Loraine G.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team. Pl; ease leave your order No. Here so that we could contact you.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Dresslily Customer Service
I placed my order on September 25 and received on October 26. They online chat never on. It's very difficult to submit the request or ask question. I ordered a top but the end of the left sleeve was torn. So, I submitted the request about a defective item two days ago. As of today, I still have not received any replies.
Please DO NOT waste your money, your time and energy on this website it doesn't matter how cheap the stuffs are. Or, you will be sorry! Oh well... what do you expect, they are Chinese company!
I'm so regret I tried them out!
Dear YY C.
Thank you your feedback.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please rest assured that your ticket are always waitting for your reply.
Please leave your order No. Here so that we could check it for you.
Thank you very much for your cooperation.
Kind regards
Dresslily Customer Service
I still have yet to receive my jacket that I ordered over a month ago! They cannot re send me my tracking # and keep putting off responding to me and are still viewing my messages! Will be filing a suit against them. NEVER shop here! They will take ur money and not send anything!
Dear Maisie C.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order here so that we could check the situation for you, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer.
Kind regards
Dresslily Customer Service
Ordered 1 shirt for the first time in 02/07/15. Only just received my shirt today. Sizes are not the right size at all and i'm really pissed off! I'm usually a medium shirt going out but I thought I would order a large to to be sure. I received the shirt saying its a large but it would be no bigger then a XXS. I know 10 year old's that would not fit in the shirt.
Absolutely a crap company would highly recommend buying else where save your money!
Dear Ben N.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.dresslily.com/m-article-id-80.htm Please leave your order No. Here so that we could contact you.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Dresslily Customer Service
I order some goods in aug and as of today I have not received anything and I have sent them an email with my order number and no reply. Dont order from here.
Dear Elaine B.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time. Please leave your order No. Here.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Dresslily Customer Service
I ordered $60.00 worth of merchandise on 10-16-15, my order still says processing. I submitted an email asking for an update but have not had a reply yet. I wish I saw this sight before I ordered. HELP!
Dear kathy p.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please leave your orde No. Here or your registered email so that we could check your order for you.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Dresslily Customer Service
I ordered a sweater on 10/15/2015 and have checked on it daily and it still says processing after reading these reviews I feel like this is a scam and I will not be receiving my sweater at all. Very concerned because I have noticed DressLily's advertisement everywhere lately. If I do not hear something soon I will be posting on Facebook for people not to use.
Dear Rene H.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Holly M.
We want to thank you for telling us about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Appreciate your cooperation and kindly understanding in advance!
Yours sincerely
Dresslily Customer Service