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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I know a lot of the time when people see bad reviews they think, "Oh, that won't happen to me..." but DressLily is an absolutely terrible online store to spend your money at. You will not get your order, I can't stress that enough. I am an overly-patient consumer, I rarely write reviews, and when I do it's because I want to rave about the store or product. In this case, I never recieved my order. I bought a cute black shirt that said, "wifey" on it. I wanted to wear it for the gift opening the day after my wedding. I recieved an e-mail saying that my order shiped on September 15,2015 and it is now October 30,2015. I have e-mailed customer service multiple times and never heard a reply. My order never came and after seeing the rest of the reviews on this and other websites, yours won't either.
Don't waste your time, and spend your hard earned money in a store that you will actually get the benefit from.
Ordered 7 weeks ago. They have a non existent customer support. Not sure I will ever see my order
Dear Matt V.
Thank you for recent comments.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you so much for kind help in our work!
Yours sincerely
Dresslily Customer Service
Placed an order on 10/14/2015, shipping statement says will ship item within 5-10 business days. It is now 12 business days and not even an email from them regarding the shipment. If they are not able to follow up with there customers to advise of delays, that is a poor company to order from. I emailed them twice now and not even one email response back to me. Reading the reviews below, it looks like I will not get any response from them nor my shipment so I asked them to cancel and in two days if they have not responded still or credit me back, I will file a dispute with Paypal. At least the advantage of paying with paypal you get to be credited back. I agree with lots of these comments that this company should be shut down. I have had to order internationaly before and never had such a problem ordering like I do with DressLily.
Dear Cindy R.
Thank your for your message.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Great thanks to your kind understanding and patience.
Yours sincerely
Dresslily Customer Service
I ordered a Batman hoodie on the 16th still haven't got it. It still says it's processing. Wtf that is almost 16$ that I won't get back. I am going to report them to the BBB if I do not receive my order.
Dear Stephanie R.
We're extremely grateful for your constructive feedback.
We take this seriously and want to tell the customer how sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Once again, I want to restate our apology to the customer for their experience.
Yours sincerely
Dresslily Customer Service
I ordered three different coats, two are the same coat but they were just different color. One coat is totally different than the other even though it was supposed to be the same coat. One coat has higher pocket than the other. I couldn't put through my arms as both arms were locked. The other coat came too big and different color. I was too excited to try but now I felt dissapointed
Dear Dexter n.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you again for bringing these matters to our attention.
Yours sincerely
Dresslily Customer Service
Placed order 2 months ago, got a shipping notification via email about 7 days later shipping from China then got another shipping notice a month later saying shipped via Netherlands mail. My credit card was charged back in August with original shipping notice but I still have no merchandise. Tried to email with them and they do not understand the issue and keep saying that international shipping takes time. Has my product shipped once twice or at all? I don't know! After seeing these reviews I would say don't buy anything here ever!
Dear Kathy S.
We are grateful to all who take the time to review us.
We disappointed our customer here and would welcome the opportunity to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours sincerely
Dresslily Customer Service
Save your money and go somewhere else! I ordered 2 shirts and only got one. & The one that did come was so flimsy you can see through it! Im not even sure if its the same shirt as I compared it to the one in the picture... & Another thing. Live chat?! Would help if it worked. A telephone number would be great!... Shipping is ridiculous, good 20 days to get this shirt and still haven't received the other one. 30 bucks wasted on junk! Will definitely be spreading the word!
Dear Ally H.
Thank you so much for bringing the issue to our attention.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thank you for your continued patience and kind understanding.
Yours sincerely
Dresslily Customer Service
I ordered a knit top. It was clear by the time I placed the order that shipping would take a while, but the price seemed right. I am a western size 16, so I ordered XL. Their size guide confirmed this would be correct. I arrived four weeks later, a flimsy knit, sewn hastily. The kicker? It would not fit a size 3. This may be a child's XL, though no size or care labels are on the garment. Shipping it back would cost more than the original price. Buyer beware!
Dear Elaine D.
Thank you so much for your important feedback.
We really want to fix this situation and are anxious to resolve it.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
We apologize again for your shopping experience which was clearly not up not up to your expectations.
Yours sincerely
Dresslily Customer Service
I previously wrote a review for DressLily and asked for them to confirm when my order with be shipped otherwise I would be cancelling my order and disputing the transaction with my bank. I've revived the same response three times! So frustrating! Don't Order From this company!
Dear Meghan,
How are you? We hope you are well.
Thanks so much for placing order with Dresslily.com.
We are sorry to disturb you.
We regret any inconvenience or frustration that your experience has caused you.
Please accept our apologies for any inconvenience caused.
It is Josslyn from Dresslily Customer Service Support Center, for any issues related to your order, we are more than willing and glad to help.
For the inconvenience, we are willing to apply refund for you as an extra compensation firstly, is it acceptable?
Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer and we are committed to providing you with the best service possible.
Kind regards
Josslyn
Dresslily Customer Service
http://www.dresslily.com/
Dear meghan z.
We thank you for providing us with important information about your situation.
We fell short of our own standards because the customer is disappointed in us.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Thank you for your support and patience.
Yours sincerely
Dresslily Customer Service
The package was received yesterday-shorter than expected. My faith has been renewed in the company. Thank you!
Satisfied Customer
Lisa
Dear Lisa P.
Thank you for taking your time to write your review!
I would like to start off by telling you that we are so sorry about the shipping.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely
Dresslily Customer Service
I purchased a dress from this site almost two months ago, and I'm still waiting to receive it. It gets worse! They have changed the picture of the dress I ordered, and now it doesn't look like anything I purchased. It's not the same dress; not even close. I will never purchase anything from DressLily.com ever again!
Dear Lucia K.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely
Dresslily Customer Service
Should have read the reviews before ordering. It's a huge ordeal to contact them and nothing gets resolved. Totally forgot until I seen emails while cleaning out my mailbox lol.
Waste!
Dear Ashley m.
Thank you for being kind enough to tell us about your experience!
We did not live up to our own expectations and want to say how very sorry we are.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Yours sincerely
Dresslily Customer Service
I received my item in a reasonable amount of time, however when I received it, the fringe still had the (not sure how to describe it) stabilizing ribbon on the ends that is supposed to be removed after the garment is completed. So I had to do that myself. I ordered an extra large & it is SO tight that I won't be able to wear it. ASIAN CLOTHING MANUFACTURERS NEED TO REALIZE THAT WESTERN WOMEN ARE LARGER THAN ASIAN WOMEN. I am not fat. I am a size 8. I'm really pissed off. This is basically garbage. The material it is made of is delicate, so alterations won't be possible without ruining it.
Dear Rene S.
Thank you for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely
Dresslily Customer Service
I ordered my dresses on August 12th 2015. I still have not received anything as of today, October 28th 2015. I have contacted customer service on numerous occasions. They are not refunding my account. They keep telling me to wait, ask me to verify my information time after time. They are leading me in circles. This is the absolute worst service I have ever received from an online retailer. Stay away. Far away.
Dear Amber K.
I want to start by thanking you for notifying us about the issue.
I wish to start off by telling you that we are extremely sorry about the situation.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you so much for kind help in our work!
Yours sincerely
Dresslily Customer Service
This business is a bunch of scam. They take the money and you are lucky if you get the merchandise. ITs poor quality most the time will NOT fit.The sewing on it is a huge joke. IT IS the same as DRESS WE. It is an over seas company that is a rip off. RUN from it dont give them a second thought. They are fake.
Dear velvet s.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thank you very much for your collaboration.
Yours sincerely
Dresslily Customer Service
This company needs to go down taking everyone money and we don't get our stuff what a joke never again will I order something off this site I give it a big 0
Dear Patty F.
Thank you for being kind enough to tell us about your experience!
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Great thanks to your kind understanding and patience.
Yours sincerely
Dresslily Customer Service
"I place an order 10/16/15 and paid for expedited 3 day shipping. No order received as of 10/28/15
Repeated requests for tracking from the seller received no response.
Paypal is currently is currently waiting on the seller to respond after i filed a dispute/ claim
Part of this order was for a Halloween Costume party and now at the last minute I have to buy a new costume and I am already out 75$ including the expedited shipping. "
Dear Regina V.
We want to thank you for telling us about your situation.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
I will be always here for serving you as my best friend.
Yours sincerely
Dresslily Customer Service
Ordered 2 hooded fleeces for my wife who is size 18/20.
What turned up would fit a 12 year old, on complaining i was told that every item has its own size chart at the bottom of the garment page.
I only clicked on the women page and then scrolled right down the bottom of the page and found "size and fit guide" which clearly states that xxl USA = 18 UK = 20
When i complained i was told to send pictures which i did measuring across the back underneath the arm pits, one was 17" and the other was 19". They offered me a full refund but would have to pay to send back (to China) at my cost which was nearly the cost of the items.
If I wanted to keep them they would offer me $9.60 on my account and some points which I accepted and will sell them on ebay with the corrected size.
Beware these come from China and clearly have different size range to the rest of the world due to the people of China being smaller.
Dear Gerald T.
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thanks a lot for your kind and generous support in our work!
Yours sincerely
Dresslily Customer Service
I bought a maxi dress and a "bat wing" style shirt. They arrived a month later and the shirt could fit my 10yr old. I'm trying to contact them (no phone number). Finally emailed me back and they want pictures to verify that it doesn't fit?! What?! The dress is so small my boobs pop out?! Really? Not sending them a picture. That ridiculous and embarrassing.
Dear Jenn S.
We're extremely grateful for your constructive feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you so much for your support and patience.
Yours sincerely
Dresslily Customer Service
Ordered in September. Still have not received item. Can't track with number given. Standard answer when contacted. Wait wait wait
Dear Vicki a.
Thank you so much for your important feedback.
First, I want to offer my sincerest apologies to you for the issue.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you for your continued patience and kind understanding.
Yours sincerely
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anastasia M.
We are so grateful for this feedback.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely
Dresslily Customer Service