On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
We monitor reviews for authenticity
BE WARNED! I placed an order with Dress Lilly on October 16th and have not received the product, nor have I had any response to my repeated inquiries to Dress Lilly. Payment on CC shows IVAN as payee and several email addresses, including: *******@gmail.com and *******@gmail.com. CC says company is Non-US. BE WARNED!
****Notice that "they" email a friendly response to the review on this site, but still have not responded to any of my inquiries through Dress Lilly or Paypal, nor have they refunded my money or sent the product****. Paypal claim has gone without response from Dress Lilly either. BE WARNED!
I ordered my items after seeing their advertisment on facebook. I thought, wow really nice stuff for cheap prices! After receiving only 4 items of the order that I placed over a month ago, I now underdstand why it was so cheap. First off, they are made of cheap materials and everything is paper-thin. Second, the stuff I ordered doesn't even resemble the picture that is displayed on the site! On top of the disappointment, I can't even contact them to return my items. I have submitted over 5 tickets as instructed on their return policy. Still…. NO RESPONSE! How can this be legal? I wish I did my homework and researched for some reviews so I could have been somewhat aware of how dissatisfied EVERY SINGLE customer is. This place doesn't even deserve the one star that I had to give them in order to post this. I have still yet to come across a positive review on them. Has anyone successfully been able to return his or her order?
Dear Paige M.
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thanks for your understanding in this matter.
Yours sincerely
Dresslily Customer Service
Dresslily was the very first time that I have ever ordered anything on-line. I ordered a jean one piece jumpsuit and a sweater. The total came to 35 dollars. By the time I recieved it, it came to 130 dollars. The jumpsuit is way to small and it has bad stitching and it is dis colored like bleach stains... So sad and upsetting because I cannot get any money back...
Dear Anita S.
Thank you your feedback.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely
Dresslily Customer Service
L************** is the correct order # and the form I filled out tells me it is incorrect. IT IS NOT! I want my order now! Judging by the reviews, you should not be in business.
*******@hotmail.com
Dear Rose C.
Thank you for recent comments.
We did not live up to our own expectations and want to say how very sorry we are.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your continued patience and kind understanding.
Yours sincerely
Dresslily Customer Service
I STILL have not heard anything about my missing item, emailed multiple times and this is my second time writing on here... Been over two months since ordering ONE shirt.
Order number: LP**************
Dear Allie E.
Thank you for informing us about your shopping experience.
We wish to let the customer know that we are extremely sorry for their disappointment.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Thanks for your understanding and assistance.
Yours sincerely
Dresslily Customer Service
Just like many of the reviews here, I am not fully impressed. Being in sales, I understand that it can take some time for items to be shipped out. I have waited the maximum stated of 25 business days and then some for my order.
What I don't like from this internet company is the fact you can not contact them direct as error messages appear. It only seems that they contact you about the order once you have left a negative response. Whether these issues get resolved for myself and other parties leaving reviews is yet to be seen but lets hope they do.
Dear Richard F.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thanks a lot for your kind and generous support in our work!
Yours sincerely
Dresslily Customer Service
I was just about to place my order until I read the reviews. Thank you everyone from a heartache
Dear Jonathon L.
We are so grateful for this feedback.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
I will always be here for serving you as my best friend.
Yours sincerely
Dresslily Customer Service
Had to wait 4 1/2 weeks for my order. Constantly called and asked about my order only getting the run around. Oh next week, oh next week and so on. Finally received it this past week and I ordered everything to the size chart they provide also adding a size and nothing fits and its all women's cloths. Some of the cloths I couldn't even put on because they were too small. Went back to my account and double checked my order and everything was ordered right they just sent the wrong items. Will never order from this company again.
Dear Matt B.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your dresslily account and answer to us?
Thank you for your support and patience.
Yours sincerely
Dresslily Customer Service
If I could give this website 0 stars I would - it is a complete SCAM! Unfortunately, hindsight is a beautiful thing and I only wish I had read reviews on the seemingly legit and Western World site before purchasing. I have never had to write a review before, but feel in this case it is completely necessary to help others avoid theft and fraud.
BEWARE: you will NOT receive a refund. The 'article' they continuously try and get you to read stands for NOTHING, and as soon as you quote their refund policy and your rights you will hear NOTHING.
Also, there is no other way of contacting than via the website.
If you receive your product (as I actually did), it will be made shoddily and hardly resemble the product you ordered - mine even came with a missing button, to which they responded I could BUY additional buttons from them... It arrived shoved into a tiny plastic envelope which ruined the already awful RAYON material which, being highly flammable, isn't really the kind of thing I would ever want to be putting under an Iron. No instructions or labels sewn into the garment. The fur trimming on the coat looked more like a £1 party wig. I wouldn't pay £3 let alone £38 let alone the "original" £70-odd.
If they offer you a 'refund', it will most likely be for some kind of 'store credit' or worth hardly anything of what you paid - I paid £38 for a coat (apparently worth over £70) and was offered just over £7! Not that you'll want to buy anything else from the site...
Any positive review on this website or it's products can be nothing but false - you only have to read a few of the terribly fake, supposedly 'English' reviews on SiteJabber to realise.
I have just visited their Facebook page which shows even more signs of fakery and scam - again, why didn't I do this previously?! 5 million 'likes' and NO visitor posts or comments... Pretty suspect to me.
DO NOT FALL VICTIM. Keep your money.
Dear A B.
Thank you for being kind enough to tell us about your experience!
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours sincerely
Dresslily Customer Service
Order was placed on 10/9. Suppossedly shipped on 10/13. Still not received. Tracking has not updated since 10/13. And they do not respond to enquiries.
Don't buy from them.
Dear Kelly L.
Thank you so much for your important feedback.
We really want to fix this situation and are anxious to resolve it.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your continued patience and kind understanding.
Yours sincerely
Dresslily Customer Service
I should have paid better attention to what I was ordering from. I ordered 4 Halloween wigs for the family weeks ago, and today- Halloween!- we received ONE. Now I have an upset kid, and 3 of us shall be wigless. I paid for faster shipping, for all the good it did. Now we'll eventually be receiving 3 products we no longer need or want. Never again. CrapLily is history!
Dear Teresa B.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thank you so much for your kind support in our work in advance!
Yours sincerely
Dresslily Customer Service
I ordered weeks ago, and my order is still in "processing" status. I wish I had looked at reviews 1st. All the items were "in stock", so there is no reason for it not to even have shipped. I complained about this to one of my daughters, and it turns out she had ordered from them weeks before me, and despite contacting customer support, is still waiting for the items. I will never order from Dresslily again. How are they even allowed to be in business?!
Dear R C.
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your dresslily account and reply to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely
Dresslily Customer Service
I ordered a Dress almost two months ago and stilll yet to get it. I've tried to contact them and nothing. Luckily my bank refunded me for the dress ordered. Plz don't get anything from this site.
Dear Shelby A.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you for your understanding and patience.
Yours sincerely
Dresslily Customer Service
I receive my command and you lost three top i don t receive
Dear Josee V.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Great thanks to your kind understanding and patience.
Yours sincerely
Dresslily Customer Service
Against better judgment and without reading the reviews I ordered a 14$ pair of sweatpants that looked pretty cool. I ordered on 9/21/15, haven't received an email or my order yet and it's now 10/31/15! Don't PURCHASE ANYTHING FROM THESE SCAMMING SPOOKS!
Dear Wayne E.
We thank you for providing us with important information about your situation.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thanks a lot for your understanding and assistance in advance!
Yours sincerely
Dresslily Customer Service
Your website is cheating people i purchased a three peaced tracksuit size xxl im a size 10 to 12 English size it looked like it could fit a 7 year old child. Ill fitting trousers vey bad so rubbish will never buy from you again
Dear evelyn o.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thanks for your kindly understanding and continued patience.
Yours sincerely
Dresslily Customer Service
It was not clear to me on their site that they are located in China so I was surprised that shipping took so long. Then, to make things even worse, I ordered UP a size and the tops were way, WAY too small. When I tried to return them, I got a big run around and am out the money I spent on these items. BAD, BAD business practices. Be wary!
Dear Sue Y.
I wish to say thank you for providing valuable feedback to us.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you for your cooperation and understanding!
Yours sincerely
Dresslily Customer Service
Never Never buy from this company. I have never received my clothes & are battling to get my money back. I am disputing with PayPal & going to get PayPal to explain why a trusted company like them involve themselves with a company that steals people's money!
DO NOT BUY FROM THIS COMPANY!
THEIVES AND LIERS
Dear Sharon K.
Thank you for being kind enough to tell us about your experience!
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thanks for your kindly understanding and continued patience.
Yours sincerely
Dresslily Customer Service
IF YOU ORDER SOMETHING YOU WILL NOT GET IT.
BUYER BEWARE! WE NEED TO COME TOGETHER AND BOYCOTT DRESS LILY. IT'S A CHINA SCAM.
Dear T M.
Thank you for informing us about your shopping experience.
We apologize for your shopping experience which was clearly not up not up to your expectations.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thanks for your kindly understanding and continued patience.
Yours sincerely
Dresslily Customer Service
I wish I would have read these review BEFORE I ordered! They are all correct...
I have been waiting over a month for my order. They took my money out of my
Account the day I placed the order. And the sight wont let any contact go through
For me to find out where my order is. I am now contacting my bank to reverse
The payment since I used my credit card. Listen to these reviews! It IS a scam!
Dear karen z.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you very much for your kind understanding in this matter in advance!
Yours sincerely
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bill S.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
I will be always here for serving you as my best friend.
Yours sincerely
Dresslily Customer Service