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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I order couple items Aug 27th received some still waiting on 1 order, its been over 2 months almost 3. I have constantly emailed and received one answer indicating the item has left the warehouse. Its been 2 months how long should shiping take. I don't live on Venus! I really would not recommend anyone to order from this site. I should have read the reviews before I ordered.
They charge me the money for the item i wanted and there telling me to make a payment when they alredy took it out of my accout,, i have call and email them and still dont receve any answear
Dear Ana D.
Thank you for being kind enough to tell us about your experience!
First, I want to offer my sincerest apologies to you for the issue.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you so much for kind help in our work!
Yours sincerely
Dresslily Customer Service
Been two months still have not received items. Contact made, was given two choices:
#1- resend items
#2- credit to my Dresslily wallet
#1- Didn't receive items first time doubt I will the second time.
#2- Why would I want my refund put in Dresslily wallet? Obviously I will not be ordering from them again!
I had the same trouble with their sister site, "Rosegal" although I did finally get both items I ordered 2.5 months later!
Dear Heather E.
We want to thank you for telling us about your situation.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Great thanks to your kind understanding and patience.
Yours sincerely
Dresslily Customer Service
I placed an order on October 15th. Today is November 3rd and I still have not received it. When I go to the site it shows that it has not even been shipped yet. I am beginning to worry that I am being ripped off. I wish I had read these reviews before ordering. And, of coarse, there is no way to get in direct contact with the company. My order number is LP************** If someone could give me some answers that would be great.
Dear Jennie T.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely
Dresslily Customer Service
My shipment arrives. One item missing, the other was supposed to be a monogramed tshirt. Wrong initials. What a joke! So I don't even wear it. Tried emailing them, no response. My bank IS going after them. A very reputable bank and no messing around. By the way I cold not locate a number to get a hold of them.
So they responded so the public will think they are a great company but they never responded to my ticket that I put in. Funny. They are not going to resolve anything. My bank is the one that is making sure I receive the money back. If they do correct this I will be sure that I post it. I would make that right. So bring it on Dress Lily!
Dear Janet G.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours sincerely
Dresslily Customer Service
Do not order from this site. They charge you right away and send your crap 2 months later and one item is missing! There's no way of reaching them either. Emailed them twice still no response! I'm going to call my bank to see if they can do something about this. Freaken ridiculous!
Dear Giau N.
We want to thank you for telling us about your situation.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you so much for kind help in our work!
Yours sincerely
Dresslily Customer Service
Until now i didnt get my order. Its been almost 8 weeks since i order my items but nothing is coming until now. I should have read the reviews before i did my order and now it feels like im only throwing away my money for nothing! Soooo disapointing! I will never ever ever again! Its totally a scam site. Ill never gonna expect that they gonna refund me to my orders. I really wish i have seen this site before i did my orders. And im hoping that this company stop fooling buyers. Never ever again. Im full of anger, disappointment, sadness to think that im only wasting my money. I risk my money for nothing to this total SCAM shopping site.
Dear Airish R.
Thank you for recent comments.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely
Dresslily Customer Service
Ordered back in September the order was being processed September 23rd supposedly shipped out September 25th and I've tried to email them multiple times their site will not let me submit the email I have yet to receive anything and the money came off my card immediatelyat this point I just want my money back
Dear Erica J.
Thank you for being kind enough to tell us about your experience!
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
I will always be here for serving you as my best friend.
Yours sincerely
Dresslily Customer Service
I ordered on October 19. Even allowing for their longest "processing" time, my order is still marked "processing" and it's now November 3. No one has responded to my support ticket that I submitted 3 days ago, even though they claim to respond within 24 hours. My credit card has been charged and I have no product or assurance that I will be receiving a product. Judging from the rest of the reviews, I should probably be grateful that I haven't received anything as it's bound to be disappointing.
Dear Stephanie L.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely
Dresslily Customer Service
I purchased two wigs from DressLily. I chose the slow shipping but was amazed when one wig arrived very quickly. The second wig was charged to me but never mentioned again. It evidently has not been shipped (that's a good thing. I just want my money back) The wig that did arrive has no styIe, is too large and is not the color I thought I was getting. I have filed a request several times for a return address to send it back, as their guarantee states one can do if done within 30 days.It has been a week and nothing has happened. No reply of any kind. There is no telephone/email listed. One must use their online form which they have evidently ignored. I hardily recommend that everyone stay away from this company.
Dear Betty W.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your dresslily account and answer to us?
Thank you for your support and patience.
Yours sincerely
Dresslily Customer Service
This company sells thin, cheap clothing that falls apart. My jacket looks like it's made of plastic! They have terrible customer service and will not take anything back. Save your money and shop anywhere else. There's no bargain here!
Dear cathie P.
Thank you for being kind enough to tell us about your experience!
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours sincerely
Dresslily Customer Service
The "jacket" I bought ended up being a sweatshirt that didn't even fit my 8 year old daughter nonetheless fit me! TheThese people are rip off artists! Don't bother trying to get a refund or even getting a hold of these people, just say goodbye to your money.
Dear Staci H.
Thank you so much for your important feedback.
We really want to fix this situation and are anxious to resolve it.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your continued patience and kind understanding.
Yours sincerely
Dresslily Customer Service
I ordered 2 items from the website and I only received 1 item and not the other. I know I was charged for it tho. I even emailed the company and called and left message and still none has gotten back to me. What do I do? I have my gotten my other purchase and if I can't contact anyone to get a refund what do I do?
Dear Rebekah N.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thank you so much for your kind support in our work in advance!
Yours sincerely
Dresslily Customer Service
DO NOT, and I repeat, DO NOT order anything from this company. I placed my order over two months ago, and have not received anything, except for a bill on my credit card statement. I've contacted them a number of times, and they place the blame on me for only purchasing the least expensive shipping method. Are they using the Pony Express? If I had known the company was based and ships its supplies from China, I would never have placed an order. They offered to refund half of my payment because I hadn't purchased insurance on my order. What a joke. I believe this may be a fraudulent scam. I will be contacting my credit card company, and hopefully they will reverse the charges. DO NOT PURCHASE ANYTHING FROM DRESSLILY!
Dear Beverly W.
We are so grateful for this feedback.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
I will always be here for serving you as my best friend.
Yours sincerely
Dresslily Customer Service
Dresslily.com Horrible customer service. Items do not match with the online pictures. Awful quality. I wanted to return the items, and get the refund. But could not contact anyone. I submitted two requests and no one got back to me. I checked the live chat and none was available for an entire 24 hours span. I would strongly discourage anyone to buy anything from here, and beware of this service!. All my money is wasted.
Dear Meghna C.
I wish to say thank you for providing valuable feedback to us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your understanding and patience
Yours sincerely
Dresslily Customer Service
I bought from this company thinking it was in the Netherlands and while my order was shipped NL Post, when it arrived, I could easily tell this is directly from Mainland China. I have lived in China for several years and can tell you this quality is bad even by their standards. There are so many loose strings on these shirts it's ridiculous. The material is so thin it is literally see through! This is not supposed to be a see through shirt.
Then the sizing! I read the sizing guide and knew I had to order the largest possible to even have a hope of getting my size correct. I ordered two shirts of the same size - one I cannot even put on because it is too thin (and I'm a stick of a guy too). The other shirt I can get on but the buttons stop at my belly button and the shirt barely reaches my trousers. It is supposed to be a US XL but that is FAR from the case. Their sizing guide is clearly completely wrong.
Do not make the same mistake I made and buy from this company unless you enjoy throwing your money away.
Dear jo f.
Thank you for recent comments.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you very much for your cooperation.
Yours sincerely
Dresslily Customer Service
DressLily is obviously an Asian based company. Large sizes might fit a 10 year old. Took several weeks to get the item and it is not wearable. Communication is poor. No customer service.
Don't waste your time or money on this site.
Dear alexis b.
We're extremely grateful for your constructive feedback.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your nice help in advance!
Yours sincerely
Dresslily Customer Service
My account was charged immediately for my purchase, and of course, funds have cleared the bank; however no order. I placed my order on 10/13... why is it still pending. I really should have read the reviews first. Lesson learned. I will never refer anyone to DressLily. Horrible experience.
Dresslily reached out and gave me a link to go to in order to obtain a refund; however, the link does not work. This just keeps getting further and further away from right.
Dear Amanda G.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thanks for your understanding and assistance.
Yours sincerely
Dresslily Customer Service
I wish I can give 0 stars. This is the last time I order something from the Internet let alone something that is being advertised on Facebook. The clothes are nothing as it seems in the pictires. The material is cheap and poorly made. I wasted my money and I can't do anything with these clothes. So disappointing..
Dear Ashley D.
I wish to say thank you for providing valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Appreciate your nice help in advance!
Yours sincerely
Dresslily Customer Service
Enough is enough already... I placed an order with Dresslily for two T-Shirts on August 19th, 2015 in hopes they would be here by September 19th, 2015 for a cruise I was going on... No Deliver and No Response from their website... I have posted numerous emails and at the point where I'm just giving up... My Order Number Is: LL************** if anyone is listening...
Dear Edward L.
We are so grateful for this feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Thank you so much for kind help in our work!
Yours sincerely
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kelly L.
Thank you for recent comments.
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely
Dresslily Customer Service