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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I received an email that my order was shipped October 25th and as of today have not received. I have tried to track my order and have been unsuccessful... Im getting this "Sorry, your shipping information has not updated yet" My Order Number: L**************
I am scared I have made a few purchases a few weeks ago, have not req'd anything yet. I also sent an email asking for 10% discount since I was a first time user (maybe last time) depending on how the clothes look.
So far I have no record any responses to my email I also told them I have ordered the same top twice, and to cancel the order i gave my order number and told them to contact me right away when it is done, nobody in customer service has gotten back to me. All these negative reviews are making me nervous I think I wasted my money! :(
Dear Sonya M.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
I will be always here for serving you as my best friend.
Yours sincerely
Dresslily Customer Service
I ordered my items on October 5th, still haven't gotten them (now November 4th) and no one is responding to my emails. I have sent THREE emails now and I'm getting really pissed off.
My ticket numbers are:
T*******252
T*******554
T*******506
I want my money back. NOW.
Dear JL M.
We want to thank you for telling us about your situation.
We did not live up to our own expectations and want to say how very sorry we are.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Thank you so much for kind help in our work!
Yours sincerely
Dresslily Customer Service
I received an email that my order was shipped October 11th and as of today have not received. I have tried to track my order and have been unsuccessful.
I still have not heard anything other than a request for order number which I sent. Pretty sure I have been robbed.
Dear Martha A.
Thank your for your message.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Great thanks to your kind understanding and patience.
Yours sincerely
Dresslily Customer Service
Where is my order? I was charged extra for a tracking number and can get no info. I have emailed with no response. I am going to reverse my credit card charge and report you to every authority possible.
Freaking Losers! Hope you get what you deserve!
Dear Vera G.
Thank you for recent comments.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you so much for kind help in our work!
Yours sincerely
Dresslily Customer Service
I only received one of the two items I ordered. The $35 "fashionable" turn down zippered long sleeved PU leather jacket that came was a shiny plastic thing that smelled of deadly poisonous chemicals. I put it outside immediately in fear that we would die in our sleep if it was kept in the house! I am shipping it back because I don't feel right about throwing in the trash as I have no idea what deadly chemicals it will release into the environment! I am outraged and horrified by my experience so much so I will not be buying anything online for a very long time!
Dear Kim R.
We are so grateful for this feedback.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely
Dresslily Customer Service
I have shopped from them twice now. And I can't wait to do it again! The prices are awesome and I've loved the items I've gotten. I had to contact them once, but it was quickly replied to and I was very satisfied!
Some people LIKE ME never ordered anything and still got the same response from this fake company as the poor people that got ripped off... so that is a sign this IS ALL FAKE... PEOPLE BEWARE OF OTHERS MISFORTUNES... too bad too, some of their items do look too good to be true//. MY heartfelt thanks for those that lost for letting others know so they too, would be loose precious money... I hope and wish all of the ones that lost money would email the US attorney general so they can investigate this illegal company.
Dear Debbie G.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you very much for your kind understanding in this matter in advance!
Yours sincerely
Dresslily Customer Service
I placed an order a month ago. At the 3 week point I started trying to contact them as my $$ was taken and on the site it shows funded but not shipped. I got a reply that said my items were out of stock & they would email me when they were in.
Ive sent several other messages and now theres no response from them.
Im filing a complain to wherever will listen... BBB IS NEXT... If I dont get my $$ back a lawyer will be contacted. Buyer beware!
Dear Geri S.
Thank you for informing us about your shopping experience.
We apologize for your shopping experience which was clearly not up not up to your expectations.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thanks for your kindly understanding and continued patience.
Yours sincerely
Dresslily Customer Service
I made a purchase from their add on Facebook on September 12,2015 and was notified that my merchandise was shipped out that same day. As of this day, November 4,2015 I still have not received my merchandise. I attempted to contact them on numerous occasions to inquire about my order and have not had any luck. Since their service is inferior, and all this difficulty I have incurred, even if I should receive the merchandise, it is likely to be inferior as well. I WILL NEVER order from this site again. They must have put my order on the back of a swimmer, not a "slow boat from China".
Dear Sylvia S.
Thank you for being kind enough to tell us about your experience!
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thanks for your kindly understanding and continued patience.
Yours sincerely
Dresslily Customer Service
From the sites pictures, everything looks great and so cheap! But there's the catch. Their clothing is cheap! Their return policy clearly states you can return items within 30 days and to contact their support center if there are any problems... well I did contact them. I purchased several items and all were horrible quality and literally look like someone just tried to make a mock up of what was in the pictures. I also still have not received one item. This order was place in August and it is now November.
I contacted the customer service support center, which by the way you can only do online because their telephone number has conveniently been out of order for months. For weeks I've spoke back and forth with someone about how to go about returning items - I was sent a link for a form, which didn't work, then told to ship the items back to this address that was written in Chinese... I was told I had to pay return shipping and when the items were received I would get a store credit. I argued that I wanted a full refund back to my paypal account. I also asked why I hadn't received my other item and was told they were sent in different packages because they came from different warehouses. The person then gave me a tracking number, which didn't work then told me in the next message that it was sent by an unregistered post so there was no tracking number and I should receive my item by the 20th of November... again I ordered in August. At this point I read other reviews and found out that others had the same issues, missing items, poor quality, customer service line out of order... at this point I had a pretty deep seeded feeling that if I sent the item to be returned I would not get my money refunded as they only give you your money back when they receive the items. After asking for the customer service number several more times, they closed my case with no resolution. I'm very upset with this site. I've tried to open another complaint asking why my complaint was closed unresolved. We'll see how that goes... has anyone else had this experience and actually received money back after returning a product?
Dear Marcy A.
I wish to say thank you for providing valuable feedback to us.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you for your cooperation and understanding!
Yours sincerely
Dresslily Customer Service
I saw their ad on facebook and decided to purchase a sweatshirt! My order was placed in August, I never received my order and we are now in November. I sent them a ticket to complain but they never got back to me! Worst service ever, it's a scam, fraud! Do you research before you purchase on random websites.
Dear DIana C.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thanks for your kindly understanding and continued patience.
Yours sincerely
Dresslily Customer Service
I ordered some clothes from dresslily last night, today they wanted me to send them a:
Color photo of your identity card or passport or driving license
The photo must show clearly, the full name, expiry date, signature and address!
I immediately called my bank and they closed my credit card. The bank said that the company is fake and that they are trying to scam people from their hard earned money. So keep away from this sight!
Dear Oda G.
We thank you for providing us with important information about your situation.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thanks a lot for your understanding and assistance in advance!
Yours sincerely
Dresslily Customer Service
What you order is NOT what u get. Also missing half my order. Took close to 4 months to even receive. Don't bother ordering from here with so many other sites to choose from.
Dear Lishelle B.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Great thanks to your kind understanding and patience.
Yours sincerely
Dresslily Customer Service
I have contacted this company twice and I have gotten no response back from them. I order my items Oct 17 and now it's Nov 4. It said only 7-10 business days. At this point I want my money back. The reviews about this company is horrible. I WILL NEVER SHOP HERE AGAIN! Not satisfied!
Dear Christina F.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you for your understanding and patience.
Yours sincerely
Dresslily Customer Service
Ordered clothes few weeks ago they still have not Come but a watch I ordered after the clothes come no problem and it's fine luckily. It says my order has been shipped out though. After reading the reviews if my clothes do arrive I'm worried that they will not fit
DearJessi B.
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your dresslily account and reply to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely
Dresslily Customer Service
It took over a month to get my items. I see they shipped from SHENZHEN GUANGDONG. The quality is the worst I have ever seen. The seams were sown inside out, the quality of the fabric is terrible. There are unfinished seams, terrible crooked cuts and the stitching is loose and barely holding on. Completely sad with no reply on return.
Dear An P.
Thank you for taking your time to write your review.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Yours sincerely
Dresslily Customer Service
Its been over 2 months, i've been trying to contact them ever since and still NOTHING. All I want is my money back. Since I've read that they already have bad reviews with money and quality. I just want my money back!
Dear Tiana M.
Thank you for notifying us of your complaint.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
I will always be here for serving you as my best friend.
Yours sincerely
Dresslily Customer Service
I placed order Oct 3. Today is Nov 3rd still not received. First and last time I will order. Worst Cust service I have ever dealt with
Dear alma l.
Thank you your feedback.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely
Dresslily Customer Service
I purchased three dresses for a cruise only to receive clothing that was so poorly made and see through without any slip underneath! Thin thin material that is greyed and threads hanging everywhere. Totally overpriced and the worst material.
Dear Angela S.
Thank your for your message.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dennis H.
Thank you for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Thanks for your understanding and assistance.
Yours sincerely
Dresslily Customer Service