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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Your reviews by many others look bad. Interesting products but according to different reviews. You do not deliver the goods once you charge the credit card. Pity; you don't seem serious about business, customer service or honesty. I almost ordered. Lucky I remembered to read the reviews like my friends tell me.
26/1/16 I kept getting DressLily ads on the RH side of my facebook page. And they always look so enticing with cool fashion at a crazy price. And crazy if you think it's what they will send you. So I worked out how to facebook ad block them. So no more enticement. If facebook won't totally block this scam site then you can individually block it from showing up on your profile. I suggest everyone does the same. Maybe facebook will start to look into it then and take their ads down to protect more unsuspecting people.
I placed this order, L************** on Oct. 23,2015, expecting it to be shipped by now. I have written them, according to their instructions and it says that they will write back within 24 hrs... I've written TWICE and have heard back ZERO times. THIS COMPANY SUCKS! I would advise that nobody purchase from them, not just from MY review, but from others reviews. It appears that NOBODY seems happy with this company. As for the quality of the merchandise... I can't tell you, as I haven't received it yet. Paid for it, just haven't seen it yet. The worst part is it was purchased as a gift and I need soon or need to go buy something else.
Dear Shelly C.
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely
Dresslily Customer Service
Warning! I ordered October 22nd expecting my daughter to have this dress for a wedding this Saturday, November 7th. Well they say they just shipped it gave a tracking number but guess what, it doesn't work. Now I gotta check to see if they took my credit card number. So very upset over this. I always check reviews and of course the one time I don't! Stay away from Dress Lily DO NOT ORDER From them.
Dear Dawn M.
Thank you your feedback.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thank you for your understanding and patience.
Yours sincerely
Dresslily Customer Service
Ordered oct 20th... nothing. They charge your card right away... but nothing in return... its now nov 5th. It still says processing... wish I had read these first!
Dear Melissa S.
Thank you for recent comments.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you very much for your cooperation.
Yours sincerely
Dresslily Customer Service
Low quality clothing that looks better online than in actuality.
The jacket I ordered does not have button holes. Buttons, but no holes.
Shirt with lace on the sleeve seems to have been been in the dark as the endangered flap over on the sleeve. Very poor craftsmsnship.
Thin, cheap material.
I will never purchase from them again, nor do I recommend them. Not worth it.
Dear peg k.
We're extremely grateful for your constructive feedback.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your nice help in advance!
Yours sincerely
Dresslily Customer Service
I placed an order 2 months ago and never received anything (LP**************). A little delay is understandable shipping internationally, but this is ridiculous. And then there's no response when you submit a ticket. Pitiful company
Dear A l.
Thank you for notifying us of your complaint.
We are truly sorry for the problems with this order.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Many thanks for your kind understanding.
Yours sincerely
Dresslily Customer Service
Blouse looks terrible. Poorly made. Very unhappy. Lace has tears in it. Strings hanging. Size does not confirm with the US.
Dear Joseph J.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thanks for your understanding and assistance.
Yours sincerely
Dresslily Customer Service
Dresslily SUCKS!
I ordered something 2 months ago and havent seen it yet!
There are no shipping updates and I have sent several ticket requests just asking where my shipment is... no reply at all and its been weeks!
There Live chat is ALWAYS offline!
I will NEVER order from them again!
Waste of money!
Horrible company!
Dear Brittany W.
We want to thank you for telling us about your situation.
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thanks for your understanding in this matter.
Yours sincerely
Dresslily Customer Service
Do not order anything from this company, they are a drop ship company out of California, that sends orders directly to china which in turn mails you your items directly.
Their company has no control over the merchandise, quality, sizing, shipping, nothing, Some of your have not received your items, and probably will never.
Next, I have notice they refer to their own return policy often, and will not return an Item if you are simply unhappy with the quality, the item has to be damaged and then you will have to prove that you desire a refund. This will entail pictures, and measurements. I am guessing that Sizing is one of the largest issues. I did not have an issue with the size, but I can tell by reading other reviews that the Items are incredibly small.
If, and when the company, responds to your ticket. They will show you the return policy and tell you that you will have to pay $ for the return shipping to China, after they verify that the Item is received in china they can issue a refund.
Remember all of this will have to happen within the first 30 day period.
I am warning everyone that I come in contact with to avoid this SCAM.
I work on two university campuses, totaling over 40,000 students, I am going to issue this warning on the campus webpage.
Good Luck.
Dear David S.
We want to thank you for telling us about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Appreciate your cooperation and kindly understanding in advance!
Yours sincerely
Dresslily Customer Service
I too wish I had read the reviews. I ordered at the end of August and still have received nothing but a shipping notification which does not allow "tracking"... I think it sunk in the ocean btwn SF and China...
I see that "someone" is responding so please tell me how to get my money back...
T*******577
Dear Loralee R.
We are so grateful for this feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Thank you so much for kind help in our work!
Yours sincerely
Dresslily Customer Service
Thank you for posting your reviews! I almost ordered something from the site, and I'm glad I didn't. One things that I was finding funny was that the pictures of the close are all random from different sites. There is no consistency. One sweater picture is of a girl taking a selfie in a mirror, you can tell they tried to cut out the phone in the photo.
Dear Katie M.
I wish to say thank you for providing valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Appreciate your nice help in advance!
Yours sincerely
Dresslily Customer Service
I place a order L************** on Oct 20 2015 said the it was ship the Oct 26,2015, and is November 5 and haven't got it yet or can't track the order either when i would be getting my order BJ*******1555 this is suppose to be the tracking number that you can't track.
Dear six o.
Thank you for recent comments.
We did not live up to our own expectations and want to say how very sorry we are.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your continued patience and kind understanding.
Yours sincerely
Dresslily Customer Service
WILL NEVER ORDER OFF THIS SITE THANKS TO ALL OF YOU THAT GAVE THIS COMPANY VERY BAD REVIEWS. YOU HAVE SAVE ME MONEY AND STRESS.
Dear RHONA K.
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thanks for your understanding in this matter.
Yours sincerely
Dresslily Customer Service
They said my order shipped Oct 7 this is Nov 5th no order sent email still no reply
Dear Marsha C.
Thank you your feedback.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely
Dresslily Customer Service
I placed and order on October 23,2015. My credit card has been charged and I cannot get a response when my order will ship. My order number is LP**************. Had I read all these reviews I would not have ordered from this company. I will be contacting my credit card company and the better business bureau with a complaint.
I was finally notified that the items are not available and they will credit my card and to look for credit in 7-10 days. I will let you know if I get this credit.
I did get a credit for the items that were not available. So there customer service was not that bad
Dear Nancy H.
Thank you for informing us about your shopping experience.
We wish to let the customer know that we are extremely sorry for their disappointment.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Thanks for your understanding and assistance.
Yours sincerely
Dresslily Customer Service
Can we make a video of all the complaints of this site? This is not the only one Rotita and twinkle deals are same, I want to make it a show on 20/20 buyer beware episode or on dr Phil, can someone please submit these complaints on YouTube or on dr Phil someone needs to do something and SHUT THESE SITES DOWN!
Dear Meral K.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thanks a lot for your kind and generous support in our work!
Yours sincerely
Dresslily Customer Service
I have been waiting weeks for my order - one of the items hasn't even shipped yet. This is ridiculous to have to wait this long. They sent me a picture of my package - the return address is an hour away from me - it is going on 2 weeks and nothing - no response from emails either. Never will order from here again - wish I saw these reviews first - my bad
Dear karin v.
We are so grateful for this feedback.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
I will always be here for serving you as my best friend.
Yours sincerely
Dresslily Customer Service
My orders shipped Sept. 2 and another Sept. 14 and now it is Nov. 5 and I still do not have either order. I understand that I opted for the free shipping which they do say that it can take up to 45 business days but that is ridiculous. I have shopped online before and have never had to wait this long with any other company. At this point I want my money back.
Dear Emily H.
I wish to say thank you for providing valuable feedback to us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your understanding and patience
Yours sincerely
Dresslily Customer Service
WHY DO YOU TAKE MY MONEY AND NOT SHIP MY ORDERS? I HAVE CONTACTED MY ATTORNEY AND I AM TAKING YOU TO COURT TO GET MY MONEY BACK FOR ME! GOOD LUCK IN COURT!
Dear Teresa G.
We are so grateful for this feedback.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
I will always be here for serving you as my best friend.
Yours sincerely
Dresslily Customer Service
Wow... so many complaints! I wish i saw this site first... i still haven't received my order from 18th of September, i also posted that on a review and noticed that they didn't post my negative feedback on their site! Sneaky!
Dear Jason S.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tamara W.
Thank you for notifying us of your complaint.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you so much for kind help in our work!
Yours sincerely
Dresslily Customer Service