DressLilyReviews 4,651

This website is a scam. I placed an order 35 days ago and received no package. When I requested a "ticket" I was told I would get a response in 24 hours. 48 hours later nothing. The "tracking information" provided a conveniently blurry picture of my package and shipping label to "prove" they sent it out, but the picture is fuzzy and the text on the shipping label is totally un legible. There is no email to contact and no phone number and the "live chat" option is conveniently off line all the time. This is a very elaborate scam and I hope the creators of this website get shut down and penalized for what they are doing. I am currently trying to contact my credit card company to cancel payment.

Ordered one item. Received something completely different that looks like whoever packaged it stole it from her grandmother's closet. There was no receipt in the package. Opened a ticket to get what we ordered. Received an email saying they would respond within 24 hours. Now it has been a week, no response, the link on the original email says there is no ticket associated with the code they gave us, and we can't login to the account. There's no contact information on the site and no way to access our original order.

These guys are a con, thankfully I have paid with PayPal and have now opened a dispute. At least I will get my money back this way.

Word to the wise. Pay with PayPal for anything online. It really is worth it when it comes to con men like this company.

I ordered a dress on expedited shipping.

A week later... Nothing. The order is still stuck on processing. When I email them directly, no reply. When I open up a ticket, no reply. After another 2 working days I opened up a PayPal dispute for non arrival of items.

They had quoted 5-7 working days for the expedited service. I'm well over that.

Anyway, I'll have my money back in 2 days and will stay clear of sites like this in the future.

I ordered a t-shirt at end of September; it is now mid Nov at it has still not arrived. There is little to no tracking information and customer service have yet to advise me on the whereabouts of my item. If it ever arrives, I will never use this site again..

Ordered 2 different items, a low high chiffon dress and a cute top, the dress was so short it didn't even cover my butt (size chart was incorrect) sizes run extremely small- made to fit Japanese. Contacted customer service, had to show pictures of the dress not fitting correctly and was never given a clear instruction of how to send this back, my options were 1: order a different size, 2: store credit (at this point I dont even want to try and find something that MAY fit) or 3 keep the item and receive 20% for store credit... Im just going to take the loss and move on with my life, I don't have time to wait for this item to take months to get back to China and months waiting for the next step. I ordered these items in July... another ticket was made out because I still had not received the cute top a month later. The customer service stated that some items will take up to 45 days... it is currently NOVEMBER 10, and no order has arrived! I wish I would have read the reviews to find that everyone has issues with this site, even my best friend ordered the same shirt and hasn't received hers either. PLEASE save YOUR money, don't WASTE your time. Good luck

My first experience with Dresslily was very pleasant. Item ordered arrived as described. A second item ordered was not shipped, contacted support. Was advised item no longer available. Dresslily provided a quick refund and an additional percentage off of a future order. Will be ordering from Dresslily again.

I can't update my previous review so I'm just going to add a new one - After going back & forth with tickets, I finally received my missing items so don't give up, say a prayer & keep responding to tickets until you get what you paid & if they close it, open another one - that's what I did. Good luck to you all.

I ordered/purchased a cute hoodie from DressLily on October 4,2015 and still have not received anything! My tracking number says it's been shipped, but unable to further track the package (which makes no sense). I put in a "support ticket" with the company and still have not heard back. What a scam! Now I understand how they can do "free shipping," because they never actually ship it to you.

Ticket ID: T*******084
Order #: LP**************

After Making sure I ordered a xl Shirt. I recieved an invoice saying i ordered a Lg. Well Thats the least of my concerns. I havent even recieved my order that was shipped on The 17th of September it's the 11th of Nov. Now. They say if i dont recieve by the 20th they will refund my money but not putting much stock in their story. Buy something from in the States stay away from these Liars! Why hasn't something been done to keep them off the Internet Here. I have never seen so many Bad reviews. I'm going to speak with a Paypal rep soon. Only got me for 1 shirt. I should have known better!

So I ordered a white sweater from Dresslily October 11th, created two tickets asking when I will be receiving the product as they took it from my bank account on October 12th, no problem right? I have not received any response and they say that they get back to you within 48 hours. I have friends that are asking if they should order from them and I am extremely hesitant to have someone else go through this. These reviews are mind-blowing. If it is on back order, then just tell me. Good communication makes for better business and this looks horrible! Dresslily quote on their site: "Your tickets will be replied in 24 hours except weekends and holidays."