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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Ordered a wig from them cheap it was shipped and arrived promptly. Love how easy it was to pay for it and the colour all in all the site did exactly as promised.
I wouldn't even given this website a star, I'd give it 0 stars. I bought an item and I want to return it because it is wayy to small, but no one replies to the support tickets nor does their online chat thing work. NEVER EVER BUY FROM THIS WEBSITE BECAUSE EVERYTHING YOU BUYIS BAD QUALITY AND YOU WON'T BE ABLE TO RETURN IT
My items took about 2 months to arrive and when they finally did, the quality is horrendous. Some necklaces I ordered arrived broken and the ones that weren't broke soon after. The materials used are of the cheapest quality and look nothing like the pictures shown on their site. I had no idea that everything was shipped from China. Probably made by children in a sweatshop. DO NOT ORDER FROM HERE!
Dear Becca,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
And we are willing to help you for this issue, would you mind to provide us the order number so that we could check for you?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Please do not use this company, they are not a legitimate company. They will take your money off you, not deliver the goods you have ordered, not respond to any help tickets that you submit, they are not contactable via telephone and they will not provide you with a refund when demanded. YOU HAVE BEEN WARNED.
Dear Stuart,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
I saw an DressLily ad on Facebook and decided to place an order. I ordered two sweaters. After waiting a very long time, 6 weeks or so, I received my order. I have never seen such poor quality in clothing before. I bought one of the sweaters as a gift. I could NEVER give this as a gift. It's a joke. It looks unfinished and has strings hanging all over the place. I wish I googled DressLily before I ordered. Live and learn.
Dear deborah,
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your dresslily account and answer to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Ordered 2 tops. Took ages to come, so put in a dispute with Paypal. One top came a week later. Nothing like what was pictured or described. Changed the Paypal dispute to 'not what was described' Eventually, got my money back from Paypal. Never did receive the second top. Probably would've ended up throwing that one out too. Wish I'd read the reviews prior to ordering from them. Trying to get the word out so others won't get burnt. If I could give less than 1 star, I would.
Dear DONNA,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Obviously, when the item went through customs the package was sliced open and retaped. In the process the blouse ended up with a big hole.
The blouse I ordered was a small but this was way bigger and the shoulder width was so wide that it will just fall off my daughter's small frame.
I would order again from them if they were based in the U.S. but never again will I order from a company that ships from China. The only plus was that the item arrived just a couple weeks after it should have (I had given up)
Dear Brenda,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Ordered On September 17, Still not here. Never get anywhere with customer support.
Dear Mike,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
I received my top, but it is so see through and horrible, thin fabric. It looks nothing like the pic did:(
Don't waste your money or time!
Dear Chance,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Why do you take money but don't send the item? Its been over a month. Is this a scam? I cant get you to respond other than auto messg one time. You don't have a locale ph# to call. I have followed your instructions to file a ticket. This has proven to of NO use. You need to be eliminated from any advertising in the US.
Dear Raeleen,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
Cheap Clothes! Nothing fit and I still have not received an item that was billed for. This place needs to be taken OFF! RIP OFFS! DO NOT ORDER
Dear Michele,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
I placed my order Aug 08,2015 and now were in November and still nothing! I wished I would have read the reviews on them before I placed my order! Let's just say lesson learned! Do yourself a favor and stay away from this company!
I don't even want to give them one star!
Dear Julie,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your dresslily account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
I ordered a jacket around this time last year. Never received it. Never got my money back. Customer service emailed me saying they could not find my order. Well I had a screen shot of the confirmation (because that's how I save them). My order was then found but I Never got it or a refund. After months of reminder emails, I stopped getting any response.
Dear Marie,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Our team has reviewed your complaint and would you mind to check your account and find the order number for us?
It will be there if you had purchased.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
Ordered item from company on oct21st and nothing. Cannot get a response from company and they never have "live chat" available. Totally feel scammed!
Dear tracy,
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Well I wished my daughter had read the reviews before ordering from this company. We are having the same problem as everyone else. They took our money with no product to show for it. So as everyone else says; don't bother, save your money and headache don't order from them! The last e-mail we received was on Oct 12,15 saying our items had shipped but we haven't received them yet a month later!
Dear Amanda,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
After months of waiting for two shirts, they arrived. Threads everywhere, dreadfull material quality, stitching all loose and coming apart. Contacted DressLily via their complaint form and have heard nothing. Tried to post a review on their own site and it won't let me so I know know that the reviews that are there are fake too. When I sign in and try to review, a notice says "Sorry, please come back to write a review after you buy this product from us!" Well I have already bought it! Horrendous quality and should be reported to trading standards!
Dear John,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your dresslily account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
I placed my order ages ago, and still nothing! After two weeks, my order still was not marked as "shipped", so I tried to contact them. Their chat never works, and the never replayed to my emails. So I contacted them on Facebook. After several days I received a message saying they were sorry, but the item was not in stock... A couple of weeks after that, they said that the order was shipped... Two weeks after that, the order is still not here, and it's not tracable! So where is it?
I consider my money as lost, and guess I'll never receive the package, but I can guarantee you this:
I will never EVER use this site again!
Dear May,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
I ordered an item on 11/08/2015 and still have not yet recieved the item that i payed for 3 months ago. I have sent emails with no response back. There is only an overseas number listed which would cost more to call then the item cost and probably still wouldnt get a response. I wish that i had of read all these reviews before making an order, 'LESSON LEARNT'. They seriously are getting away with fraud and theft. Im truely discusted that people like this exist in the world they r a waiste of space and good air. I dont recommend for anyone to deal with these theives. I rate them -0... Rant Over...!
Dear Kathy,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
I went on the Dress Lily site and found a bunch of stuff I liked and added it to a cart. I found a coupon and had to enter my email and such. I entered my shipping address and then thought I'd better read the reviews on this place first. Glad I did. The reviews were very poor and I found out that the merchandise was coming from China. That cinched it for me. That said, I closed the window and didn't place an order or give them my card information. Then I got an order confirmation email and I never even submitted the order! I'm concerned that these Jag offs got my PayPal account information or something. Anyway, I went on their site and canceled the order. There is no evidence of how it was supposedly going to be paid for. Don't order from these people. They are a major scam operation.
Dear Jane,
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
If you have any concern, please provide the order number to http://support.dresslily.com/, we will try our best to help you.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
Ordered 2 items and was not received either of them. I ordered these items September 7th and September 17th. I would never recommend this site to anybody! It is a complete scam.
Dear Haleigh,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mateja,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service