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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I ordered a jacket oct. 29 it said it shipped out on nov. 9th and I still don't have it. I had to go to a store and purchase an actual jacket because i was freezing. Now that i've read through all the reviews it seems like this site is nothing but a scam. Never again
The real items are noway similar to what you see in the website. The quality is so bad. Shipment is late and I received 2 damaged product. One of my orders was missing ($20) and after a long correspondence and wasting my time they told me it's out of stock! It has been a year now and I'm still trying to get my money for that missing order but they don't answer me anymore! Can you believe it?.
Ow, I got a reply here after a year! I sent you a message again. I hope to get your reply this time but even if you return my money after a year, my rating will not change...
UPDATE: I send them two messages this week, they didn't answer again and I think they never will. There should be a way to file a claim against them...
UPDATE: I continued messaging them on FB and their website, writing reviews and finally they refunded $10.59 to my Paypal account.
Dear sam e.
We sincerely apologize for this inconvenience.
We will do our best to help you. Please send us a private message with your order number or the email address you used to order. The order number you have offered here is not complete. We will then offer a solution as soon as possible.
Thank you.
Best Regards
Dresslily Customer Service
Dear Ann H.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
After receiving my order and being sorely disappointed with the lack of quality, size issues, and damaged merchandise, I attempted to contact Dresslily via their "online chat" and customer support link. Online chat IS NEVER AVAILABLE. Ever. I tried numerous times of the day. The customer support link is a joke. After clicking on the link for "After sale services - defective items" and filling in my information with the order number THEY PROVIDED and hitting "submit", an error message pops up with incorrect order number.? This happened each and every time during the 20 or so attempts that I made. PLEASE EXPLAIN, DRESSLILY. I believe this site is a scam, and I believe the error messages are purposefully designed to place customers in a continual loop of errors, and frustrate dissatisfied customers into giving up. I spent almost $100.00 for crap clothing from this site and I want my money back. I finally was able to submit a ticket to customer support via their pre-sale question link, receiving a reply back that someone would contact me. That was days ago, and after reading some of the reviews on this site I'm inclined to believe I will never be contacted. I have news for you Dresslily - I will be contacting the BBB, Attorney General's Office, and my credit card company. I will NEVER order from Dresslily again, and will discourage everyone I know from ordering from there. What a scam.
Dear Renee W.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
11/20:
I ordered $200 worth of clothing on this site and was incredibly disappointed. The payment process was a hassle, but when I emailed the company about this issue, I received a reply within 24 hours and they solved the problem quickly.
However, 10 days later when I received my package, none of the items were true to size and they were all of very poor quality. Also, two of the items were missing, but the website says my order has been processed in full. I have reached out to the company twice in the past two weeks to inquire about return/refund process and cannot get a reply. Feeling like you have been robbed does not make for a happy customer.
Update 12/1:
After posting the above review, I did hear from customer service. They refunded me for the 2 items that were left out of the order, minus the paypal fees, a total of about $35 of the $200. Then they sent an email asking whether size was the only reason I wanted to make a return. I replied immediately, and here we are, another 10 days later, still without a solution or even acknowledgement of my most recent correspondence. This is a grossly immoral way to conduct "business." I'm starting to agree with other reviewers that it's a scam.
Dear Roxie R.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered a jacket november 4th and it still says processing, I put in a ticket to see what is taking so long and still haven't heard a thing. I am very upset and at this point i just want my money back. Won't shop here again, terrible experience
Dear Yolanda M.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The order was shipped out on date Nov 23rd, your tracking number is ****90995CN, you can track it on website: http://new.17track.net/zh-cn
It will take 10-25 working days for delivery.
We hope you get package soon.
Best Regards
Dresslily Customer Service
Never received my cardigan. All attempts to contact dress Lilly says my order info us wrong even though its the info they gave me 30 days and I got nothing.
Don't waste your money on something yiur likely not to receive
Dear susan t.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have followed your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I ordered a sweater early October and the item still has not shipped as of today (nob 19). It is impossible to get An answer from his company regarding my ordered item. I emailed several times with a pre set "canned" response with no information for me personally. Of course they have my money but refuse to ship the item. They did end up finally responding and said they may never get the item to ship and I now have 2 choices: 1. Continue to wait for the item. 2. Choose another item of equal value. Are you kidding? If you don't fulfill someone's order- you offer them their money back! Also if you don't have the stock for an order, why would you fill it AND charge the customers account. That is stealing!
Dear Shannon H.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The order was shipped out on date Nov 22nd, your tracking number is ****97796CN, you can track it on website: http://new.17track.net/zh-cn
It will take 10-25 working days for delivery.
We hope you get package soon.
Best Regards
Dresslily Customer Service
So I have ordered from this site and eventually I got my package at the customs office. I have made another review a few time back about this site and my experience and order problems. Facts to consider...
1 Shiping time was 2x times slower
2 Materials used for the coat looked nothing like the picture
3 Size was soo off chart that i could only fit my small brother in it
4 Strings and buttons come off just from 1 wear ( badly made)
5 I have asked for a refund and also sent them pictures to show them it does not fit
6 They replied after 1 month after I send them the pics
7 Its chinese merchandise bought from the local markets and sold here 3x the price its actually worth
Bottom line Never buy from here and never trust what some "happy users" say... they are ppl from within to make you believe and some are not even active accounts just scripts.
Protect your money and time and do not buy from them
Ordered item back in sept 2015 it's now November and haven't received it. I have sent requests to contact me and no response
Dear Helene Q.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered three tops in a Large. None of them fit. One in particular was so pretty in the picture. It had a lace trime. Material so thin like tissue paper. I will not order anything else again. I am now stuck with three items.
Dear Joan,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
I ordered 2 hoodies/sweatshirts from dresslilly.com. I chose flat rate shipping which usually takes 20-25 days. Which was not a problem at all.My packages came 2 days apart, but on time. I loved both of my hoodies! They fit me perfect, very comfortable. They look exactly like the picture advertised. You can not find these styles or design anywhere for the price they offer. I definitely will be ordering from them again
Update - following this review DressLily did contact me and said I could either return the dress or receive a £17 ($25 USD) refund and keep it, I chose the £17 refund (even though I paid £40 for it), it would have cost me £17 to return to China so not much point. I did not keep the coat, I have given it to a charity shop, even though they did eventually sort out the problem I will not buy from DressLily again, very disappointed with the quality of the coat and it didn't look anything at all like the picture.
I was so disappointed with the coat I received from Dresslily, it was nothing like the picture and the material was so cheap. I have requested a refund by sending two messages but not heard anything back so this is very disappointing... Do not buy from this company, I believe they are a scam.
Dear Caroline,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your dresslily account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
I was very satisfied with the fast service, good pricing and time of processing my orders. As well the quality of the clothes was really good.
The very very worst. I purchased three sweaters mid-September as of today November 17,2015 they have not arrived. I have written customer support for times requesting a refund as I have not received them. Of course they do not respond granting me a refund. They just tell me it takes time to be delivered supposedly 10 to 45 days. This is past the 45 days. I will definitely tell on Facebook and any other media that I can find that they are a major scam.
Dear Gilene,
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
I didn't even think to look at the reviews before I bought 4 items. None of them looked like the pictures and all are poorly made. Threads are loose and hanging. Nothing fits right. They get you to keep it because to return it is a hassle. I will never order from them again.
Dear Kris,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
My order was received and the items I ordered were great, as promised.
I ordered a knitted headband and was not sure if it would be of good quality, especially after reading so many bad reviews but after receiving the headband I am very pleased with it. Made of good material and well made. I could not have done a better job of making it myself. I took off one star becauswe it took so long to get it... but it really is an excellent product.
I saw their AD on FB and placed an other for two shirts by paying with my Paypal account back in early August. I have yet to receive my order and the Bogus tracking # continues to show it is in LA but no movement. I know import clearance does not take that long unless its either FAKE or the shipment with my order has illegal items and being seized by US Customs. Also since I placed my order both my bank's debit cards got hacked. Coincidence, you have to wonder. Do not order from them. Never again will I order anything from a FB AD.
Dear Sharon,
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
This is the worst company I have EVER done business with. I buy clothes over seas all the time and it normally take 10-30 days to get to the states, but this is absurd. I'm still wait, going on day 48 and have not heard from anyone in the customer service department despite my multiple formal complaints. Learned my lesson. ALEAYD READ THE REVIEWS!
Dear Sidney,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Harley J.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order ****2295854 we have shipped out already, we will send an email to you to state the detail and offer a solution for you.
Could you please kindly check your account?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service