DressLilyReviews 4,651

His company is a fraud! The items I ordered were not fit for the goodwill! Way to small for an extra large, wigs were such poor quality you would not want to put on a barbie Doll! After 7 days of trying to get a response of the return, I was told I have to email pictures to facebook as the email they have was not working nor was the attachment or chat on the site! They responded on facebook an told me to return to address provided yet no address was provided! Reporting today to the attorney General and I will let everyone on facebook know this company is a scam!

Don't buy to this web size, you just wasting your money. I bought dresses all are xl size. When I opened it, they are so small that a 5 years old kid can fit in. So, how can I wear them? But they are smart, they cut off the size tag. So, what is the purpose of putting those size chart if you guys are not following it? I ordered a Sexy strapless dress for woman it's in the receipt. Can you guy's read? You are taking advantage of people like me, coz I am sure if I am going to return it you will tell me that I have to pay the postage. You guys should not be running a business. Close your business if you can't give honest service to people, do it in your country! SCAM... You cannot keep apologizing to your customer, do something or just close your business.

I only ordered 1 item for my daughter for Christmas. They told me the order was completed on Nov. 6th and shipped on Nov. 7th. I have still not received ANYTHING, INCLUDING TRACKING INFO on Nov. 24th. So I emailed them not once, but twice asking for either information on where my order is or for a refund, since every time I hit the tracking number it tells me nothing can be updated. And they won't even answer me. Will NEVER buy from this company again.
****UPDATE****
A month later I finally got the hoodie. The quality was horrible. How horrible? The hoodie was supposed to be laced down the sleeves and along the sides of the zipper. The front left side by the zipper had one too many holes for the laces so it couldn't be done right! Also, it came unlaced with a bunch of string enclosed.

I ordered 10 items at 140$ on 10/20 and just today i ordered 2/10 items AND the quality is HORRIBLE! I ordered a larger size because they run small and it barely fits my 12 year old daughter. Sleeves are super tight and neckline is messed up and body is too big (not proportioned well at all) looks nothing like the picture and even i thought i was getting a sweater it was sweatshirt material. Customer service (when they reply) is generic and not accommodating! Says my order # is wrong when i copy and paste from the site itself! I missed several occasions in which to wear these outfits i ordered them for but i wouldn't wear their crap anyways! I want my money back and WILL be disputing with credit card company tomorrow! Save your time, money and frustrations and move on to another company!

I ordered my items over THREE months ago! They have not arrived, I emailed multiple times and got nowhere. Finally, they have told me 'it must be lost' and offered to resend or to give me an online credit. I said that after 3 months I just want a refund, they refuse! Absolutely ridiculous. As of now, I have no products, no refund AND no store credit. DO NOT BUY FROM THIS WEBSITE! I've had all around GREAT experience with zulily and will be sticking to them from now on!

I ordered a blouse on this website which in the picture was very beautiful and I really wanted it. It was a great price so I purchased it. They took the funds out of the account immediately. Then in about three weeks I receive my package and open it up. When I get it out is has similarities of what I thought I was purchasing but it did have a lot missing that made the blouse very much less appealing then what I was supposed to get. I have pictures of the blouse to prove what I am talking about. I emailed and emailed and emailed and finally received a message back telling me they would take the blouse back but at my cost for shipping and it was just as much as the blouse itself. Then when I complained and told them I was going to plaster their name all over the web and every social website they came back with an apology and that I could keep the blouse and they would give me a credit for the amount of the blouse minus a % for a fee. I again complained and they re emailed me with the credit of the complete amount of the blouse less the shipping. Which I finally agreed because they were not wanting to loose money they refused to give me the entire amount. Well they have a credit still sitting on my account but I am going to use it on something not clothing I think. Perhaps a scarf. Anyway my blouse was suppose to have these beautiful pearl beads on it with a open button up front midway down the breast area. Well what I got had fuzz balls instead of buttons that was sewn up not open and the front as well was sewn together. The blouse had no pearl beads again only fuzz balls. You can plainly see in the picture that is supposed to be these beautiful pearl beads. Nope not one flipping bead.

On September 11th, I purchased 3 items on Dresslily.com. On October 17, I emailed Dresslily to tell them that I still had not received my items. They responded a couple days later stating, "It can take up to 45 days to receive my order. If I do not receive my order by November 15,2015, then I may seek compensation." On November 17th, I had not received my order, so I emailed them again. No response. As of today (November 23rd), I have requested a full refund of my order since they have not followed through on their promise.
Bad business!

While I realize this is a cheap company offering cheap items at cheap prices, I d expect them to ship the items that I order. They say an item may take 45 days to reach me. I received half of my order. They refuse to give proper tracking for the other item. They gave a tracking # that never was shipped. They then told me after I contacted them 5 times, that the item is not available, and was never shipped, BUT they will not refund me half of the shipping fee along with the amount of the item that never shipped.
Paypal will not refund me either because according to DressLily the package arrived because they are sneaky and only assign one order number even though it was supposed to ship in two packages.
Do not waste your time or money.

I ordered three XL shirts that were closer to medium. The quality of the items were very poor. When I inquired about exchange or return, they were less than cooperative. They also charged me insurance, that I hadn't asked for, equaling as much as the purchase itself. Very disappointing!

I´ve read all the negative reference here, but mine doest not match.
Yes, Dresslily is not an luxurious and extra expensive shop, so you have to consider how good quality some of the things can be for your money.
I was always satisfied with my orders. I read all descriptions carefully and there was never a problem (even the customer care was really nice to me). I have already ordered four times, and everything was always perfect. I would certainly recommend this shop.

I placed my order in early August, which was 4 items. The first 3 items arrived after about a month. I was ok with that because I did read on the website it could take that long because it's coming from overseas. My final item didn't show up until mid November. It should not take 3 months to get your order. I guess if they would have communicated to me about the hold up I wouldn't have been so upset, but they didn't. The last item I received was a dress and I ordered an xxl because I read on their website that their clothing runs small and I wanted it to be big on me. I'm an average size. Usually about a 7 and this dress doesn't even cover my $#*!. It's like an xxl in little girls. DO NOT WASTE YOUR TIME AND MONEY on this crap.

I placed an order on October 10th. It says that it shipped on October 28th. It is November 21st and have not received one of the items. I was pleased with the blouse that did come but the main reason for placing the order was the sweater that has not come. I finally got a ticket to go through to customer service this morning. This is so frustrating! I will never order from them again! I will tell everyone that I know not to order from them! This was a horrible experience!

To anyone considering a purchase with this scam artist company let me do you a favor, save the headache and DON'T.
OVER A YEAR AGO I TURNED THEM IN TO THE BBB, AND FACEBOOK FOR FRAUD, now they try to reply to my review with the same old line, give me your order number. Look a legit company could have taken care of this a year ago when I sent my order # and photo's of the HORRIBLE quality to them with a request to refund my money. Um, they took my money very quickly, they didn't have a problem with that. But when I requested a refund I got the same email over and over, asking for my order number. I sent them a photo of the shipping label, my credit card statement showing the transaction and still they exhausted me with their lack of intelligence to pull my order info and REFUND my money.
DressLily, I'm over you. Now if you want to make it right like you stated in my first review, look up my order number, my name, my address and give me my money back. I will not contact you again, I will not provide you with info again. I did it a year so and you did nothing.
Anyone considering a purchase... Don't do it. You'll get CRAP quality, it won't fit you, it will strive months later and you'll hurt nothing but a ton around when you ask for your money back...