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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I ordered a Cardigan and they took the money out of my account on October 28th. I have not received it and never did get an email saying it shipped. Definitely will never order from this site again and will pass the word around so hopefully no one else does! I want my money back but no way to contact
I ordered 4 items on Oct 23, and have received one item. They emailed saying items were shipped, yet nothing. It's been over a month and I'm still waiting. I emailed the company about my situation and have yet to hear from them. Clearly it happens often. I will never order from this company again and will make sure to inform everyone I know not to..
I love dress lily it hasn't done any thing wrong with my orders last year or this year
This site is horrible! I ordered a shirt on October 31st it is now November 25 still haven't received it. But they sure did take the money! I've submitted 2 tickets and still have yet to get a reply! Waste of money and time!
Dear Kaitlyn E.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
THIS IS A SCAM... IT'S BEEN A MONTH, STILL HAVEN'T RECEIVED MY THING'S. Took me while to find a phone number and it's a house number 1(669) 721- 9322
Dear Tremain T.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
Could you send email to our support center then we try our best solve it for you?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I wish I would written reviews of this company. I ordered something and it would fit a child of a size 14 not an adult. I can't contact anyone to return it. Everytime I put in an "order"/question... nothing goes through. THEY ARE THE WORST!
Dear Shawn B.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
Dear Sara S.,
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I did order 5 item from the web site and all the items i had was not the same on there page open a ticket on there main web site no reply they have a 30 day warranty --> If for any reason you are dissatisfied with any item(s) purchased from DressLily.com, simply contact our Support Center. You can return the product within 30 days of receiving it. We will always offer the best solution for our valued customers well thats a lie they will not reply to you 8 weeks on i had to open a paypal case because i had not one reply from there main site paypal case open no reply from them even on paypal case did sent the items back china that cost me over £22 out from my own pocket sent first class recorded delivery attempted but they did not want to sign for it what a joke in the end i called paypal and got a full refund please read reviews on this company before you buy its not just me i have learnt my lesson with this company
Dear david c.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered a Spiderman top and after a few weeks it hadn't arrived. After various messages, they stopped responding so I raised a dispute with PayPal and they said that they couldn't refund it unless I closed the dispute.
I didn't close it and messaged PayPal this information. PayPal refunded the money themselves.
The thieves then said that if I closed the dispute they'd refund the money ASAP but said it would be less than I paid.
To test them, I said it had been closed (which was true) and their response was that they nor I couldn't do anything further and closed one of the tickets I raised with them.
I explained to the thieves that I had caught them out and will let as many people I know what they're up to so here I am.
Do not ever buy from these thieves!
Dear David F.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
They took my money very fast never heard anything - not a mail - not a confimation number - nothing... i am a lawyer, and i will take action to stop this... *******@visible.dk
Four months ago I got only six goods of my eleven goods order and the pack wasnt damage. Please return the money or the goods. Order number L**************
When I write them from my account dresslilly.com they don't react.
Must mentione that the quality is just horrible.
Dear Indre B.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
Really disappointed - my retro sweetheart neck dress is awful - it is cheap thin stretchy synthetic fabric not the cotton blend described, it has two obvious seems down front and back, doesn't fit well at neck/ chest area, has a side zip which said didn't in questions and color is also much more orangey than nice red. Contacted customer support but got no reply even though automated response said would reply in 24hrs. Feels like this company doing really cheap bad copies of someone else's dresses - lucky I only bought 1 item so haven't wasted too much money but certainly won't bother again. Tried to review through site but wouldn't load - maybe they block the people complaining so they don't get bad reviews but at least I can let others know here!
Dear Carolyn T.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I was sent the wrong size and have tried to get information on returning. I am reading the reviews and am getting worried. I wish someone would please call me I hate to think your company is a scam. I do love the pants but the mistake is on your side. I would like to have them replaced.
Dear K S.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
It took a month to receive the four hoodies I ordered. Luckily the extra large fit me (I am a size 14) but they won't if they shrink any. The quality of the material seems cheap, also one of my hoodies had two stains on it (yuck). Will not order again.
Dear Holly M.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I have been trying to get either my items or a refund, it has been over a year now and I have gotten nothing but excuses from these people. I do not recommend them to anyone. The few items I did receive were very poorly made, a choker I bought broke before I could even wear it and the clothes were awful and good only as rags.
Dear Judy H.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I have read some of the bad reviews that Dresslily have received, however my experience could not have gone any better. I placed my order for a lovely coat ad chose free shipping, I did not realise that shipping would take just under a month, however I contacted the Customer Support Team and was advised of how long it could take. When my coat arrived I could not have happier with the product, it was a lovely winter coat for just over £22... how could anyone not be happy with this. I will definitely be buying from this site again.
Are you a scam. Just read other reviews and they have all had the same problem. Package never was sent. Stay clear of this business. Read reviews before ordering and save your money. Thank god it was a cheep piece. One star again only because zero was not an option
Dear Vickie H.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
Only left one star because zero isn't a option. Product never arrived and to top it off they give you credit for something else you will never get instead of a refund.
I will never order from this site again. I placed my order on 11/13 and paid extra for faster shipping it is now 11/24 and my order has not even shipped. I sent an email ticket and still have not received a response more than 48 business hours later. There is not phone number to call for customer support and there online chat is always offline. I have a feeling I won't see either my dress or my money. I should have stuck with Amazon. I will be doing my best to make sure consumers are informed so they don't get scammed by this site as well.
Dear Jennifer F.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
Didn't know I was ordering from China. I would not have spent a dime if I had known. Very thin, crappy fabric, cheap, feels cheap, looks cheap, nothing like the website. Don't waste your money. I wouldn't even have my dog wear it.
Dear missy m.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Je k.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service