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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I ordered from them in mid Sept. Didn't receive my order in the allotted time they said. Emailed them. They emailed back saying they would close the ticket on NOV 21st and give me a remedy. I've emailed three times since Nov 21st and STILL have yet to hear from them. This place is a JOKE! They try to blame it on the US postal service when in reality it's THEM taking your money and NOT sending your product. I will NEVER buy anything from them again. There's a reason they offer things so cheap. It's a bait and trap SCAM! I will be filing reports with whoever will take them regarding this company! They need to be shut down!
Ordered a few items, all arrived in around 3 weeks (China -> Norway). And that is the only positive thing I can say about this site. Nothing was as described, measurement chart was way wrong on all of them - even on a bracelet I ordered. Was refunded for one item, but then the stalling game started, completely $#*!ed replies to my messages, and was eventually offered a pittance as a refund for one other item. Stay away from this site, it's nothing but trouble.
I haven´t received my order yet so I called my bank to solve the problem. They will give this company 10 days to deliver my order but if I don´t get my stuff, the bank will solve a refund. This website has got false phone number, all my mails are undelivered because they are frauds. Their work is illegal and they will pay for it.
Dear maria m.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
You show us a great product! You are quick to collect money! What happens next is ridiculous... so many people disappointed by this company! I placed an order in the beginning of November- tried to track it after money was paid... tried to place a ticket with your web site, and it kept making an error. Tried t contact Customer Service, and to no avail. If you are going to be in business- make a great impression! Not a negative one. I will not be ordering anything again.
This is how business's go OUT OF BUSINESS!
I ordered a cute shirt on October 29th, my account was charged immediately. A couple days later I found another sweater so I ordered that as well, once again my account was charged immediately. I have yet to receive either item. The second item is listed as shipped. But it has been listed as shipped for about three weeks now. The first item I ordered is listed as still processing. I'm not sure if I will ever receive my orders. And they do not give you the option of being able to track your packages. Never again, boy did I learn my lesson.
Dear Michele S.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I placed an order in September 2015, never received it. I've been in contact with this company for a t shirt or refund. They said they would issue a refund, I still haven't received it. Terrible customer service and company.
Dear bridget m.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
The worst of the worst glad I paid with paypal. Stay away!
Dear Ronald K.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
The products look like the picture. They are worth the money you spend on them. The products are good. Not only are their products fantastic, but they customer services is amazing. Any time I have had an inquiry they have done their best to supply me with the most useful information at the soonest available time. Their support and assistance through the orders is truly magnificent. It keeps me coming back to dresslily time and time again. The clothes are beautiful and I thank dresslily for giving me the opportunity to shop with them.
I ORDERED GOODS. THEY NEVER SHOWED UP. THEY SAID THEY WOULD REFUND AND HAVE NEVER SEEN ANYTHING. ABSOLUTELY DISGUSTING
Dear CLARE M.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right. Would you mind providing us your Valid order number with sending an email to our support center?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
The worst thing is not that it just take forever to come but the quality of the products are so poor, worst, I ordered a jacket Medium size and it came Xsmall, I gave a chance but never going to order again from this site.
Dear Vullnet H.
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Our team has reviewed your complaint and offered you a solution in the ticket.
We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
I'm on DressLily Support Site and was the other day and have to enter a code which I did to question where my orders are. It wouldn't work so I picked another code, etc. Can't even get the site to work and a big white blank box comes up blocking most of the site. I placed 2 orders, advised they received payment right away & they emailed me that the items have been shipped a long time ago but cannot track through a China Post service mail. Just today I started checking them out & it doesn't look good at all with very few exceptions. What to do? I feel like I've been scammed like other customers...
Dear Claudia E.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Servic
Ridiculous... never ordering from these guys again. Ordered a month and a week ago and still have yet to receive it. Also, please be aware that they ship your order in pieces so that you receive some of the order one day, and the rest (hopefully) another. I highly recommend any other company.
Dear Stephanie P.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right. Please kindly connect with us with stating your order number and your issue in details. We will be happy to fix it for you.
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
I love the clothes and they are very speedy getting back me when I send an email with questions on my orders.
I have emailed you but still no answer it is a joke if you ask me. It seems like u take money from people but deliver nothing.
Dear Dorothy W.
Thank you for your valuable feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Please kindly connect with us with stating your order number and your issue in details. We will be happy to fix it for you.
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your account and answer to us?
Thank you for your continued patience and kind understanding.
Yours Sincerely
Dresslily Customer Service
I ordered two hoodies for my daughter. They say they were shipped out mid-October and I have yet to receive them. I submitted an inquiry to customer service and have never received a response. They did however take my money earth get sick. I will never buy from them again. I wish I'd of never of stumbled on to their website! STAY AWAY FROM THIS COMPANY!
Dear Elizabeth S.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have followed your case on our support center, could you kindly check your email?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I ordered a dress 2 months ago, but after a shipping notification, received nothing. Have contacted customer service twice, and only received an automated response saying that they would be in touch in 24 hours.
Dear Mary F.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right. Please kindly connect with us with stating your order number and your issue in details. We will be happy to fix it for you.
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
I placed an order last week and I got an email that 4 items have shipped but 2 of them haven't. I am extremely worried, after reading these reviews, that I won't receive them.
Dear Lisa P.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
This company is ripping people off! They should go to prison! I ordered something Aug. 29,******* and still have not received it and they won't credit my account. Do not order from them. Shut them down!
Dear karen k.
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Please kindly connect with us with stating your order number and your issue in details. We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
To be honest, I clicked on dresslily.com by mistake from a facebook ad but I am quite happy that I did. All the clothes and great prices that I saw just made me want to order everything that fits me :D. I have ordered few times since then and do not regret any of them. It is really nice that what you see on the picture is what you get live. They offer free shipping internationally which is just perfect. Definitely will continue to order more, great stuff dresslily.com people!
My items arrived fairly quickly (2 weeks), but one was an item I didn't even order. I didn't receive the item I did order. Of the other two, as many reviewers have stated, the L and XL were of a child age about 7. I have to give them to my 12 year old niece and see if they fit. When I opened a ticket to complain and arrange to return it, they never got back in touch with me. I opened two tickets. Nothing. Reminder to self: NEVER ORDER FROM THEM AGAIN.
Dear Layla W.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Wendy M.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service