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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I have order a sweater a month ago and have since received my order. I checked my account and the status is still in process. I ordered thus sweater on Nov 16,2015 and it's now Dec 9,2015 and still nothing. I reached out to customer service and received no response. I am going to every site to keep consumers from getting ripped off by companies like this. People trust that this is a reputable comment and it's not... BEWARE!
Still waiting for a refund on an order I have never received. They first told me I waited to long to ask for a refund! Are you kidding me... I waited almost month because I never received it lol! I kept thinking it would take longer because it's out of country and was giving them the benefit of the doubt lol! Then they told me they hope I get my product soon?! Wow. It's been about two months now.
Dear Christine E.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I placed my order on black friday, I have yet to recieve my package. The tracking information they give u just seems weird, its a site i have never heard of. When i try to track, it takes forever to load and then times out. I will never order from this place agian. The whole process seems shady, not sure exactly where its shipping from. I figured since its everywhere on facebook, it would be some what reputable, but think again. Still waiting...
Dear Kyrsten L.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The order was shipped out today, your tracking number is **** 8265, you can track it on website: http://new.17track.net/zh-cn
It will take 10-25 working days for delivery.
We hope you get package soon.
Best Regards
Dresslily Customer Service
I placed a order on December 1st at 9:30 am. I paid to have that item expedited. (almost the price the of what I paid for my item). I have not received my item and I already emailed you once and got no reply. I contacted DHL and they informed me that even tho a tracking number was issued... it has not been picked up as of yet. This is crazy. This is the first time that I have ordered from you and it will probably be the last. Not only do I want my item that I purchased... I want the $17.00 that I paid to have it expedited back as well. I did not have to pay to have it expedited, I could have just went with standard shipping. I would like a reply as soon as possible as well as my purchased. Your website says it was shipped but DHL says it was not picked up. Please get your act together and get my purchase to me. I will be looking for a email from you.
Dear Lisa F.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
I have ordered several times and enjoy the site. I had a minor glitch with the last order and they corrected it immediately.
Dresslily is by far the best on line shop I have ever delat with, I have order for over three times now and every time its a pleasantly different experience with a twist. 1. Their client service rocks because you get timorous responds on your queries loaded with them, 2. You can immediately track your order when its send out in a day or two depending on the variety of items you offered and the complexity or lightness of items, 3. They keep in touch if you send a ticket requesting for additional information. The best part is the quality of the products are outstanding. I am a self proclaimed fashionista and I like to look presentable in every item I wear. Dresslily just made that happen. One of the best things I applaud them on is Client service, Accessibility via the net, response on queries and their forthcoming behaviour in their clients are first! Dresslily is just the best, no hazzles, no complaints and definatly good on product choice. I will definately be their client for days to come... Their Brazillian hair quality is the best I have ever tried. Having been selling hair since 2013 and this is the best so far, I only order one pack to test quality and its good. Apart from that I have ordered shoes and bags and all are just awesome!
Don't trust dresslily. Com as they take your money & don't send your clothes you ordered. I feel there a scam.
Dear Katelyn w.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
Had to wait far too long for order to arrive and wen it did it was is was packed so tightly that the coat was badly creased the button holes were too small for the actual buttons and the garment the wrong size and far too small. Over 3 months later I have just got a refund enforced by the credit card company because they refused to make a refund unless I first withdrew my complaint to the Credit Card company.
Will never buy anything from them again.
Dear Martin S.
We sincerely apologize for this inconvenience.
We will do our best to help you. Please send us a private message with your order number or the email address you used to order. The order number you have offered here is not right. We will then offer a solution as soon as possible.
Thank you.
Best Regards
Dresslily Customer Service
I got my package. Much later than I hoped (2 months later) but I only paid $20 or so, and I'm wearing it now and it feels and looks great. I read the reviews on this website so I actually didn't really expect to get a package and when I did, I was convinced it would look horrible. Looks good now. We'll see how it handles the washer.
I shop online often and this has to be THE WORSE site I have ever ordered from. They lied to me after they took my money and told me the item was not in stock, after I complained, they shipped it the next day. I paid extra for tracking that I couldn't even track. They had to track it for me. The sweatshirt that I bought was disgusting. It was falling apart before I even took it out of the package. It's such a terrible site. Do not buy from here.
Dear Amanda m.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
All of the reviews speak for themselves.
I ordered three dresses, all of which look terrible. I submitted a ticket on December 5th, asking how I can return the items and receive a refund. I have not heard back. There "telephone" number does not work--when you call its just a busy tone. I am so disappointed and upset I ever ordered from this company. This has to be the worst purchase I have ever made. Do yourself a favor, and spend your money on something worthwhile.
Dear Megan W.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
Ordered shirts from an ad off Facebook. Ordered received in a timely manner. That's all that was good. Shirts didn't look like ad and merchandise was of very poor quality. Never again.
DearAnita R.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I wish I had done my research on this company. Ordered my shirts in September, and as of Dec. 8 they still have not arrived. Customer service will not give money back or resend the items since I did not purchase "insurance." Also, the shipping company that they use (Which I have never heard of before) does not seem to have a reachable email address. I tried contacting them to find out if my order can still be salvaged since Dresslily will not return my money (I can get a percentage back only as store credit, apparently), and Hotmail is not recognizing it as a valid email address... and there is no phone number or messaging system. Really frustrated.
DearValerie J.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
Darn... I should have checked out the reviews on this site before ordering my item so I would have known that DressLily is an extremely lousy company with poor quality and poor customer service. I ordered an item a week ago expedited and it still has not shipped and the customer service email does not reply with an answer. Well - at least I am only out $24.
Dear Stanley K.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
Ordered 2 things from them October 30th, nothing. Tried to reach customer service. Nothing. I suggest contacting your credit card customer service. Then face book as that's where I saw ad. That's what I am going to do.
Dear mary A.
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Therefore, please connect with us by private message with your order number and stating your issue.
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
Unlike many of the reviewers, I received my order in a fairly timely fashion. However, just like the other reviewers I was disappointed with the merchandise I ordered. Terrible quality, poorly made, and the sizing was WAY off. I took the measurements and ordered a jacket in size XL (I'm typically a U.S. M) and I can't even get a sleeve on my arm. All that is fine. This is is where it get's bad. I've opened a ticket per their instructions, to start the return process. I received an auto-email saying I'd her back in 24 hours and it's been close to 2 weeks. My ticket is still "processing." - Where is the customer service? How can I get this item returned?
Dear Jenn G.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Dear June W.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I have had nothing but problems with this company! Ive been trying to contact them for over a month to return a coat that is child's size rather than the woman's large I ordered. I had the same trouble with a shirt I bought from there, but fortunately my 10 yr old likes it. It fits her perfectly! Their customer service site says it will address the issue within 24 hours, which hasn't even come close to happening! I would strongly recommend that you save your money and run away from this company as fast as you can!
Dear Kristin P.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
The fabric is so cheap and thin and such bad quality, that's why so cheap cause the clothes are horrible, nothing like the picture AT ALL, sizes is all wrong on and completely off.
Dear christy a.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
Ordered clothing. Sizes are too small, poor quality, not as pictures, cannot return. $75.00 down the drain. Came from China! Should of researched company first! The on contact information on their web-site is an email. When you do email, they say they will get back to you within 24 hours. That did not happen. I emailed them everyday for 15 days. Still no response.
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Davina W.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service