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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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If I could go lower than a 1 I would! The clothes are nothing like you see! They also are youth sized! Poor, very poor quality! No possibility of returns!
Scams all scams! I Bought from this site on 11/29/15 paid expidite shipping which clearly said 3-7 buisness days I recives partial of the order on 12/13/15 what and $35 extra for expitide shipping!. Now I wonder why I did not read any reviews! I have sent 4 emails to the "custumer help center" which absolutely doesnot exisit all the ticket numers just say prossesing... Theres no way to contact them no number no nothing I orderd 8 items and only got 4... yes very horrible quality clothing! I want my $$ back... Im absolutely contacting my bank for fraud!
Dearmaria s.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
There is nothing good about dress Lily, from shipping to the quality of clothing. Just as everyone has stated, took 4 weeks for delivery. All items in my order were way undersized, and terrible quality. Customer service is aweful. I emailed them several times after receiving my order so I could return items, when they finally answered I was told to take pictures of the items and measurement of the items and send to them and THEY would decide if I could get a refund, WHAT! All they want is your money and once they get it they are done with you. I urge anyone reading this review NOT to order from them, there are lots of other sites that are reasonably priced with good quality products and the company's stand behind there products. My next email is to the better business bureau.
THIS COMPANY SHOULD BE SHUT DOWN
Dear P D.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered a couple things from them one being a shirt they over charged me for. I also paid for expidited shipping and still haven't gotten my items and it's been a month. Every time I try to contact never hear back... please people don't use this site.
Dear Krysta G.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The order was shipped out today, your tracking number is **** 98305, you can track it on website: http://www.myib.com/Tracking
It will take 10-25 working days for delivery.
We hope you get package soon.
Best Regards
Dresslily Customer Service
Why didn't I read the reviews before ordering? Unless you pay for expensive "extra" shipping, your order will be on a slow boat from China - and when it finally does arrive many weeks later, an extra large sweatshirt will only fit a small ten year old! Since you have to pay the return postage... to China... good luck with that!
Dear Win G.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered two items from this company and never received them. I even paid for these items! After many a temps to try to reach the company, I never heard back from them. NEVER!
BEWARE....if you order you may or may not receive the items!
Dear karyn b.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I have never seen such cheap and terrible quality in clothing material! It looks like someone sewed table cloth material onto a cheap thin material with strings hanging everywhere! One of the shirts I ordered smelled like it was so musty! I am going to send all of my entire items back even the cheap junky plastic they call jewelry! I better get back my 141 dollars that was paid through paypal or may get them involved as this site is a scam! Nothing looks like the picture of the items that was ordered! It is all Garbage! Also sent me 2 of same top? What is your return address for refunds?
Dear Renee G.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
The sizes were not true to size, the quality is so terrible, the colors don't even loom like the photos, the material is so cheap you can see through it! It is the worst purchase I have ever made and there are no returns! I order 13 items and none fit! They are so cheaply made strings are hanging from them! I can't even try to resale them cause they are so cheaply made no one will buy them to even get my money partial back for my purchase!
Dear Sabrina s.
We sincerely apologize for this inconvenience.
We will do our best to help you. Please send us a private message with your order number or the email address you used to order. The order number you have offered here is not right. We will then offer a solution as soon as possible.
Thank you.
Best Regards
Dresslily Customer Service
I wished I had read the reviews before ordering! I wouldn't have ordered if I had known this company was in CHINA. Been several weeks since I ordered. Tried tracking number - does not really give you any definite information - just says shipped from China. I have a feeling I have been duped.
Dear Connie S.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The order was shipped out today, your tracking number is **** 6386, you can track it on website: http://new.17track.net/zh-cn
It will take 10-25 working days for delivery.
We hope you get package soon.
Best Regards
Dresslily Customer Service
I ordered 4 items on 11/27. The tracking number they gave me didn't work at all. When the package did arrive, it only contained 3 of the 4 items. All the items are of pretty cheap quality and are not exactly as pictured (i. E. dress MUCH shorter than photo). I have contacted the email support 3 times with absolutely NO response. There is no phone number and nobody on live chat. Useless customer support options. Do not order from this company. I am considering contacting my credit card company to report fraud, as they did not ship my entire order, have not responded, and yet I have been charged the full price.
UPDATE: Dresslily responded to my ticket after seeing this review. Funny that it took lambasting them on a review site to get ANY communication. The item that is missing from my shipment is out if stock. They offered me the choice of another item, or a refund. I chose refund and have heard NOTHING back, yet again, after 2 days. Even their attempt at correcting the issue is crappy. I bet they never would have even told me my item was out of stock if I hadn't posted here.
UPDATE 2: I finally received a refund for the missing item for my order. It only took me over 2 weeks and going directly through Paypal in order to do it. This company only took care of this because I went through Paypal and had them moderate the situation and take over an escalated claim. Even after sending a message via Paypal I had no response. It was not until Paypal stepped in that there was any resolution. And the company finally got back to me on their own website (via my MANY tickets), only to beg me to update my negative review to something more positive, Yeah, right! This company is the worst online transaction and company I have EVER experienced. So, Dresslily, here's your updated review! You still suck and are not worth anyone's time.
Dear Michelle H.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
THIS IS THE 3RD TIME I HAVE WROTE TO YOU AND STILL NOTHING LIKE I WROTE BEFORE I DO NOT HAVE A TICKET OR OEDER NUMBER! BUT I DID GIVE YOU MY INFORMATION ON HOW I PAID MY ADDRESS AND MY NAME! UNBELERIVEABLE!
Dear Dianna M.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
The customer help on this site is non existent, 2 messages sent and still no reply
Dear alex b.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered a dress a week ago, paid extra to rush deliver and still haven't received iterms, theirs no customer's number, still getting the run around
Dear Tina O.
Thank you for your valuable feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/
We would take care of your complaint and offer a resolution via the ticket center.
Thank you for your continued patience and kind understanding.
Yours Sincerely
Dresslily Customer Service
Ordered two Christmas dresses two weeks ago. The order is still processing with no indication of when the item will ship, despite that we are well beyond the 6-8 business day shipping time. Since there is NO PHONE NUMBER to call for Customer Service, any questions you have are posted in a ticket forum that they answer kind of whenever they want to. When they do answer, they give you vague responses and refer you back to that 6-8 days (which is silly because they were only pointing out that they were lying to begin with). After receiving no response as to whether or not the dresses would actually arrive from CHINA in time for Christmas (which we all know is a big, resounding NO), I decided to go ahead and just cancel the order. Contacted my bank and disputed the charges and will not be doing business with them again!
UPDATE: Was contacted by the person you see responding to all of these complaints, the DressLily "rep" and told that the items were being shipped out and to check back on the DressLily site under my customer service ticket for more info (I did, included was a tracking # to say 'we're so sorry, here, your order shipped just now').
The tracking number hasn't showed any movement from China for over a week. HAHA WOW!
So thanks, but... no assistance and resolution is better than fake assistance and fake resolution. I would give a negative star at this point, if I could.
Dear LB W.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
DON'T BUY FROM THEM!
I bought Christmas presents for all of my girls, what I received didn't look anything like what it showed on their site. One of the sweatshirts I ordered came with a wad of string for me to string myself. I don't want or would give any of this to anybody!
Dear Tammy A.
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
I have recently received an email from dresslilly that they will refund my money of a order I never received.
I will update when the refund is settled.
Dear Roxanne D.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
The sizes are way off. The picture you see is not what you I ordered at all. It was to funny. Sleeves were made out of some sort of plastic material on a sweater. I am still waiting on items to ship after 2 months. I log a ticket, they respond a few days later then a few weeks it shows up. And what shows up is way to funny. Deal is to good to be true. Don't buy from them. Everything is made in china, and sizes. Well, good luck
Dear Cecilia W.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
This is my second review of this junk store. See my first review from 12/15/15. Since then, Dress Lily has offered to refund only PART of my money for THEIR defective merchandise. They don't even want the clothes back... that is how bad it is. My total order was over $90 and they are offering a refund of $29.88. Never... EVER... have I dealt with a business like this that doesn't give a full refund for merchandise that you are not pleased with. And I have no use for the clothing because all of it is sized wrong or the wrong color or has a hole in it. How can I use merchandise like that? Seriously, this place needs SHUT DOWN. Can you say CLASS ACTION LAWSUIT?
DearTori B.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered weeks ago. They took my money but I have heard NOTHING and my order status says it is still being processed. Takes weeks to pack a few shirts?!?! So disappointed. Will be letting others know through all review sites possible. Wish I read company reviews prior to purchase. These were supposed to be Christmas gifts. Don't know how they stay in business.
Dear Nancy F.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I ordered one cardigan to check out the quality. It took awhile to receive but the website did say it could take up to 20 business days to get. I was happy with it. Pretty good quality, good price, and fit well. I ordered another one. This one came faster, but was not the same as it showed in the picture. The way it was made no one could wear it. Very disappointed. It's a gamble to order. I would not order again after reading all the bad reviews.
Dear Tana B.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lisa P.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service