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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Definitely have to order larger than you normally would.,.,(too late for me.,., i didn't)., material is of sub par quality and looks very little like picture on website.,., do not pay extra for faster shipping cuz it doesn't matter.,., they seem to ship all items at 1 speed.,., and no speed is fast.,., pony express would be faster.,., including crossing the ocean.,., took 18 days for my purchase to arrive.,., would love to return my purchase., but.,., that would take an interpreter and 6months to accomplish.,., i am biting the dust and chalking this up to experience.,., do not.,., by any means buy a product from this company.,., it will only raise your blood pressure.
I had ordered some shirts and a jacket
Shirts arrived bad quality material and children size. It was not made for men. I still haven't received jacket and no where to be found. I will have to contact my credit card bank or my attorney to get a refund.
Dear Mora F.
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
I ordered a really cute black top with lace V neck and peek a boo sleeves. Very happy. I came in the time stated and the quality of the material was good and was to size. I would definitely order from here again. A very satisfied customer.
Stupidly I decided to pay the almost $18.00 to have my items expedited thinking I would get them within the 3 to 7 business days. I ordered them on a Sunday so I knew it would take until Monday to send the order out. I and a friend both ordered some other things on the next day, Monday, she did the free shipping, as did I on that order. She got an email saying her were sent out on Wednesday. Two days after the order was placed. I didn't get an email saying my FIRST order, that I paid extra shipping for, until Thursday! Today, Saturday, I looked at the tracking to see were it was at, it hasn't even left the shipping place they use, 2 days after the email! I haven't heard anything on my second order yet. DO NOT pay the extra shipping unless you are willing to wait at least a week for it to actually leave where it is being shipped from before the 3 to 7 business days! What a scam!
Dear Shawna J.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The order was shipped out today, your tracking number is **** 9191, you can track it on website: http://www.myib.com/tracking/
It will take 3-10 working days for delivery.
We hope you get package soon.
Best Regards
Dresslily Customer Service
The number's need to go to zero. They are so bad don't order from them. One thing didn't even look the same and one item has yet to come. The things that came were super bad quality.
DearWendy L.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered something back in October. When reading the reviews after not receiving anything in 3 weeks, I advised my buddy who is a federal agent who investigates sites like this for fraud. I'm glad to know they are already investigating this site and will be sitting them down soon. They probably made their millions off of people. But they messed with the wrong one with my order. I advise you to keep all email exchanges, your receipt, and hold on to them. You may be reached by a federal agent to help them investigate this site and scam further.
DearTony T.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Unfortunately I didn't look for reviews before I ordered, I hope no one else makes the same mistake. DO NOT ORDER from this webpage! I ordered 4 dresses and it took more than a month to receive them. Only one of them fitted me so I tried to email the company but it took them one month and 6 days to respond. It's only one month return policy so I don't get my money back. Worst company ever and lesson learned, always check reviews first!
Dear Mikaela N.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I ordered something 3 months ago and am still waiting. When I emailed them they told me to check my local post office. Since the tracking number is not applicable in Canada there was no way to trace the order. I was told they were resending the item but it has been almost 4 weeks and I have heard nothing as to if it was even shipped! Total scam!
Dear Michele T.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I ordered a sweatshirt on 10/30/15 and it didn't arrive until today, 12/18/5... ships from China. It looks nothing like the photo and doesn't fit all all. Waste of money! Don't buy!
DearT G.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered a wool grey coat in size xl.it too 2 month to come from overseas an i could not even get my arm in much less fasten it.so i see why it cost 30.00. Nothing else for me thanks! I wear a size 10.
Dear vera s.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I wish I had a way to post pictures of this PATHETIC sweater I bought. On their website, the sweater is the cutest pink and gray southwestern print. What arrived in the mail looked NOTHING like that pic. It was the ugliest hot pink, black, and white print on fabric that feels like a Brawny paper towel. This company is horrendous... DO NOT ORDER FROM THEM! You would get a better deal on a better product from a trailer park yard sale!
Dear Lisa E.
We sincerely apologize for this inconvenience.
We will do our best to help you. The order number you have offered here is not right. The order was not bought from us. Thank you.
Best Regards
Dresslily Customer Service
Unless you are a 7 year old asian girl, or a 3 year old with an eating disorder, the largest of larges are not your size. I promise. I waited 3 weeks for my order, and I gave both "flowy" dresses to a co-worker for her 4 year old.
Dear Allyson A.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered a solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
After waiting three weeks for my order, I checked and it hadn't even shipped out yet, so I cancelled it. I've now been waiting a week, and the order does not show as cancelled, nor have I received a refund. They did say it might take 5 days to get it cancelled, so five business days would be today. Update: I went through my charge card company and DressLilly made it right. They also sent nice notes. I think the company has a good attitdue, but needs to improve their shipping time. I will still not be ordering in the future.
Dear Sally D.
We sincerely apologize for this inconvenience.
We will do our best to help you. Please send us a private message with your order number or the email address you used to order. The order number you have offered here is not right. We will then offer a solution as soon as possible.
Thank you.
Best Regards
Dresslily Customer Service
This site is a front for an international scam. DO NOT ORDER FROM THIS SITE. Yes, they provide you with tracking numbers and pictures of packages, but from my experience, and a vast amount of other reviews, this is all a hoax. Many complain of never even receiving items. Personally, I ordered 2 sweaters and a large winter coat for Christmas gifts this year. I tracked my package diligently, for it was after I had already ordered that I saw all the bad reviews. I was skeptical through the whole process, and was disappointed when I found out the truth about this company. Only a $12 sweater arrived, and the other expensive items were no were to be found. Upon trying to contact the company numerous times, customer service was non-existent. PLEASE, do not get ripped off by this SCAM!
Dear Bill F.
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
I have become a great fan of the Dresslily website. I expected a long wait since the clothes had to be shipped from China. Quality and price were ok.
I ordered a bunch of shirts for my wife and the ended up being too small. I ordered XL and they ended up being like a Medium. I contacted the support and they gave me the run around. Don't Order from them, I guess I am going to be out the money this company is horrible and not good at working with customers!
DearJared P.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I placed an order for 1 item, just 1 item last Friday, I understand maybe not as long as some people have been waiting, but when I place an order and my money has been taken I expect that item to be shipped as soon as possible. So one week on my status is still as processing. Why? I have emailed twice got the autoreply stating I will have a response within 24 hours and heard, yes you guessed it, absolutely nothing! What does it take to get a response? If you can't fulfill my order of 1 small item, then at least return my money!
Dear Lisa H.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I wish I would have checked here before I ordered a sweatshirt for my sister. I paid extra to have it here quicker, and that didn't happen. Wasted money. Then when I received the sweatshirt in the mail it looked NOTHING like the picture on the website. HORRIBLE quality and material. Do not order from this website.
Dear Tonya M.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I never got the item I ordered and now they are just not taking care of it at all. They told me to wait for months and when the time was up they told me to go to the post office like they would not have delivered it if it was lying there? I'm sure they will not give me my money back. I will not buy anything from them. Watch out!
Dear Asa J.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
Order no L**************, shipping no CN*******6391, Item no ******* and Item no *******, These were sent to me on the 5th of Septembet, just wondering where they are, I think 4 months is a long time to wait, can someone please let me know if I am going to get my clothing at all.
Thank you Jenny Thompson.
DearJenny T.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear al c.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service