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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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After I posted my review about Dress Lily, I received a message from them. I gave me their phone number, which I called tried calling to resolve the issue. No one answered then. I tried several times calling the phone number again and left several messages. Needless to say, they still are not answering their phone or returning calls. I have to say, though I did not expect them to answer or turn the call in the first place. Watch out for this company and all their sister companies. You will know them because all their websites look the same. Also do a review search on google when you find them. You will see they all have the same rating. 1.2 to 2.0. If you are looking for discount clothes that are stylish there are so many other sites that would love your business and want to make sure you are happy with the product. I only gave Dress Lily one star because the rating does not go any lower then this.
I ordered $90 in product from the company. I issued a complaint with he company when I recieved only the 2 cheapest shirts. I was sent an response to take pictures of the defective products. The defect is I was missing 3 of the most expensive items. I will not do business with this company ever again. Still waiting for response on the portion of the order I didn't not receive. They had no issue immediately withdrawing funds from my account. Simiply ridiculous!
Dear Melissa P.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
It appears that i have the same problems as most everyone else. Payed for expedited shipping but order is still processing. Tickets are not being responded to and no contact at all made. Shouldve read the reviews first. Wont make this mistake again. Contacting paypal for a complaint claim.
Dear joey a.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I ordered my item weeks ago and still have not received it. When I check the tracking number it is all in Chinese so I can't even read where my item is even at. I wish I would have looked at the reviews before I ordered. I guess sometimes you take a hit. I hope this "company" gets shut down, or the word gets out before more people get scammed.
Dear Megan C.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
I ordered a sweatshirt from them on November 27, which said it shipped on November 28. Plenty of time to get here by Christmas, right? Nope. It's Dec. 22nd and I can't track the package or get customer service. Will I be able to get this Christmas present? Probably not. Will I ever order from them again. Never. And I'll tell everyone on my Facebook the same.
Dear Nia S.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
Do NOT order from this website... there customer service is diabolical. They never get back to you. I ordered 3 tops and the fabric and workmanship is cheap and poorly made. I want a refund, but hesitate to pay for return shipping, because i don't have any confidence that they will send me a refund. I don't want to spend anymore money by sending it back.
Dear debra s.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered a solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Do not order from here! Complete scam! Paid an extra $30 for expedited shipping and didn't even receive anything at all! No replies to email complaints and no one answers the phone. Complete scam and should be shut down!
Dear debra s.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I placed an order on 12/9/15 for a Christmas gift for my wife and I have yet to see any status on shipment on my order. I have been in contact with their "customer service dept" multiple times now and still have not received any concrete evidence that I will be receiving my package before Christmas.
I will be requesting a full refund if I don't hear back from them TODAY.
This company is a complete waste of time and money. Their "deals" sound legit, but their customer service lacks greatly and is jsut a waste in general!
DearTroy K.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Quality of the product is very thin. The shirts and dresses are so thin... customer service is horrible and not a good return policy! Don't waste your money like I did. Can't get a refund because no customer service.
Dear Cindy S.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered a solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I ordered a dress and sweatshirt on Dec. 13 and got an email on the 14th stating it was shipped. I have tried to track the shipping, out of curiosity, to see just how long it would take. The tracking info on the site says that it hasn't been updated yet. It's been over a week! I tried tracking through UPS and it says "NOT FOUND". I have contacted customer service and it's like they didn't even read my ticket. They wanted me to state the defects in detail and send pictures. I said, "I HAVEN'T RECEIVED MY PACKAGE YET. I'd like to know the status of it, as in it's location so I can estimate it's arrival." I'm wondering if it was a bad idea to order from this site. I thought it was great because shipping was free. But I'm thinking I'll go back to Zulily instead! At least they were quicker in responses and shipping.
Dear Amy W.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I order a package on December 1st 2015. My status still says processing, and here it is December 22,2015. I sent four tickets already asking where my package is and I get the same reply but no real answer on when I will receive my package. I ordered a shirt and coat for my daughter for Christmas. I WANT MY PACKAGE!
Dear Martaviya C.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered it on November 29 it shipped about a week later and said to wait 7-10 days for delivery I didn't buy my self a sweater because I waited for the file very so ended goin to school with no sweater n lost the 40 dollars I spent on it. About to spend more money on a sweater at a actual store
Dear Paco P.
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
Fabrics inferior quality and sizing is for children and small teens. Not for adults over 5"5.
Dear Carol R.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I ordered a few items at the end of October and have still not received them. Customer service is god awful... I have asked for a refund and was told that the items had been reshipped, instead of giving me a refund for services not rendered. I have not received the refund that I want and have never even received an accurate tracking number. I would like to add that I purchased a tracking number and insurance at the time of purchase. Seems like a big scam to me. STAY AWAY!
Dear Nicole H.
We sincerely apologize for this inconvenience.
We will do our best to help you. Please send us a private message with your order number or the email address you used to order. The order number you have offered here is not right. We will then offer a solution as soon as possible.
Thank you.
Best Regards
Dresslily Customer Service
We ordered two orders. One was shipped right away, other order is in "processing." After a few days of "processing" we put in a customer service ticket, and it has been in "processing." It is now been over a week that the customer support ticket has been in "processing" We paid for expedited shipping... a total of about $45 dollars of expedited shipping for "3 to 7 days." This hasn't ruined Christmas, but we are very disappointed because most of Christmas was through DressLily.com. In short, I probably won't order again! I wish I had checked reviews before ordering. Lesson learned!
After writing review, in the afternoon, the order status has changed to Shipped.
Dear Ralph M.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The order was shipped out today, your tracking number is ***4367, you can track it on website: http://www.myib.com/tracking/
It will take 3-10 working days for delivery.
We hope you get package soon.
Best Regards
Dresslily Customer Service
How do you people sleep at night? You are the biggest rip-off site I have encountered!
Dear Kelly K.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered shirts for Christmas on Dec. 5th and can't even get anyone to check on it or respond! Now I don't have a present for my daughter! This is crazy how you can't even get anyone to answer you back or ship your order! Cute stuff but it you can never wear it cause they never ship it to you!
Dear Daye S.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The order was shipped out today, your tracking number is **** 76CN, you can track it on website: http://new.17track.net/zh-cn
It will take 10-25 working days for delivery.
We hope you get package soon.
Best Regards
Dresslily Customer Service
I had a great experience shopping with DressLily. Their customer service was excellent. They were timely, genuine, and very considerate. I received my order within three weeks. I love, love, love my sweater and scarf. I had a few reservations as I had never ordered from them before. I am so glad I did. I would recommend them to anyone.
Placed order on Nov 5th have yet to receive order or explanation as to why, nor can I contact them with phone numbers or so called live chats!
Dear Lisa C.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I received my dress 12 days from when it was shipped and less than a month from the day I ordered it. I am pleased with the quality of the dress, and it is exactly what I ordered
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
DearMelissa P.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service