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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I ordered 3 business shirt here on August 2015, and this is December 2015, haven't got them yet. While contacting them they say that they can't do anything because I didn't pay for tracking no. I lost my money. I will spread this news to all my friends in Facebook as well.
Horrible service! I ordered a gift for Christmas on 11/28 and here it is 12/24 and still no gift. Can't get any one to find out what the problem is. The only process is via email and no one will rrspond. DO NOT USE THIS SITE!
DearTracy B.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
My experience with Dresslily.com was great. I ordered the cardigan-coat from them and to my surprise it was shipped the next day. It arrived in two and a half weeks, considering it is holiday season. I like everything about my coat, it is exactly like in the picture and as described. So, I bought another 3 things and planning not to stop buying from them...
I ordered myour gifts to give to my family throw this site. I waited a month for the packet to come in the mall. When I open the packet I found that not all the stuff I bought was there. When I call to tell then what happened no one picks up. I have never been so disappointed and disgusted in a company before!
Dear Taylor E.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
Worst company ever! I contacted my credit card company to stop payment when I still had not received my order (a Christmas present) 25 days after they charged my card. Had I read all the negative reviews before ordering, I never would have placed it. The customer service is ridiculous. Never a live chat available, no phone # to contact anyone. Found out since it is a China based company so the item would probably have been poor quality anyway. If you have an order pending, CANCEL immediately and take your money elsewhere.
DearDeb P.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The order was shipped out on Dec 27th your tracking number is **** 87CN, you can track it on website: http://new.17track.net/zh-cn
It will take 10-25 working days for delivery.
We hope you get package soon.
Best Regards
Dresslily Customer Service
I ordered a hoodie December 4th. My order sat around for 10 days. I emailed them amd instead of replying to the email. It said it was shipped. Now, here we are 20 days later and I can't even see the tracking info. I'll be contacting the BBB about this company!
Dear J C.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
Ordered some shirts Nov 30 still no shirts and when I try to track them it's shows no tracking number exist I will never order from here again!
Dear Isaac A.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
Clothes shipped were not as pictured. Horrible return policy. Very cheap quality
Dear Christine L.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
The clothes didn't fit true to size. They were very poor quality. The thread was coming unraveled. The customer service was poor. They don't respond to inquiries.
DearTysa R.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Worst experience ordering online EVER! I ordered three items 6 weeks ago and one item has still yet to be shipped. Of the two items I received I actually liked one of them and kept I and the other I've been trying to get a refund for for weeks because it's so incredibly small. I ordered an XL and pretty sure it's a medium. I'm back and forth with Josslyn, "the customer service" rep, for weeks over this! Pretty sure I'll never receive my money back nor the correct items. I wish somebody could shut this site down cause obviously its nothing but a scam to people and I wish I'd have seen all these other reviews before ordering from them. What's more of a joke is you can't write reviews on their website or Facebook page, so nobody knows not to order from them.
Dear Erin L.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
People I wouldnt advice ordering, I placed an order on Dec 9,2015 and still as of today Dec 23,2015 still no package, I even paid for faster shipping ($20.00) will not happen again. Thank god I went through Pay Pal and I am getting my money back
Dear glenda a.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
I received 3 articles of clothing from this company. They were sent in 2 different packages from CHINA after almost a month of my order date. The items in both packages were ATROCIOUS. The quality is terrible and so paper thin you can see THROUGH the "hoodie". The stitching is so poorly done that I'm honestly afraid the clothing will fall apart upon putting it on. One of the sweaters got wet in the packaging during shipping so it smelled like MILDEW and even washing it twice couldn't get the smell out.
On top of their bad products, this company's customer service is appalling and only answered my SECOND request through their website so I wasn't notified that they had replied... I had to LOG IN to the site, go to my account, and check on the ticket status to know they had sent a worthless reply of "please follow these steps to have your question answered." UNREAL
DON'T waste your time, money or energy with this company.
Dear Heather G.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I wish I would have read the reviews before I ordered. I ordered and it was shipped Dec 7th. Plenty of time for it to arrive right? WRONG! If you try to track the package you cannot, If you contact the customer service, they just send you a form letter basically telling you their warranty and return policy. I have heard from others saying the quality sucks, and I am very upset that I wasted money on this.
DearTina G.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
Looks like I should have done my research before ordering from this site. After trying to contact them about when my order will be shipped. I get a number and no other response. Its been almost a month and still no sign of the package. Their system shows it was shipped out but cannot track the package. Today is the 23 and looks like I am not going to get it in time for Xmas. So bummed and disappointed.
Dear Aashish P.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
If you have some money and you don't know how to waste it, order from DressLily. They disgust me. I ordered 2 dresses for Christmas party on 1st December, it should be here on 14th December. Today is the 23rd of December and I have no dress! Why? Because this site s**ks! Yes! It does! To be honest, I want my money back, but I am pretty sure I will never get it! How can we help the others not to buy from them? I really hope they will be punished, it is a waste of money!
Dear Andreea B.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered a solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I ordered two shirts, pants, a cardigan, boots and two pairs of earrings for my daughter and son's girlfriend for Christmas. The shipping is terrible, some of my items are still stuck in customs and I haven't even received the boots yet and the order was processed around Dec. 1st and parts were shipped Dec. 4. I can't even check to see where they are. This has ruined majority of the Christmas gifts also because of the fact that the clothes are terrible quality, the material is very thin or cheap and has a funny smell and the sizes are way off. I'd like a refund for my $90 order but I highly doubt I'd even get my money back by the time it even gets back to China! This is ridiculous. Wish I would've read the reviews online before shopping on DressLily. This has literally stressed me out, I don't have to money to do more Christmas shopping.
Dear Mary B.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
http://www.bbb.org/central-california-inland-empire/news-events/news-releases/2015/04/online-retailers-sammy-dress-and-dress-lily-take-over-bbb-complaint-department-with-hundreds-of-complaints-filed/
Dear B V.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
After 20 days I still havent received my order. I cant find any tracking information for the last 10 days. The company wont respond to any of my emails or inquiries.
Dear carrie S.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered a solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I wish I would have read reviews before I ordered! Ordered two items on 12/16 expedited shipping and as of 12/22 it is still in processing. Sent them and e-mail with my order number and they sent an email back saying they would responded within 24hours... How wrong I was to believe that would happen. So long story short, no items for my niece and nephew for Christmas and no refund and no response. DO NOT I REPEAT DO NOT SHOP HERE! Oh I will be posting about this on every social media I can think of and reporting it to FACEBOOK to stop advertising them!
Dear Amy B.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
So my husband wanted this geeky spider man shirt from this lame website, his birthday is on Christmas so I ordered it in November thinking it will be here way before his birthday but god no. It's 22 of December and I'm panicking, I mean this is not the only present I got him but it would've been a nice to give it to him on his birthday so $#*! u lily u $#*!.
Good day
DearAnna K.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
DearShambhu K.
We sincerely apologize for this inconvenience.
We will do our best to help you. Please send us a private message with your order number or the email address you used to order. The order number you have offered here is not right. We will then offer a solution as soon as possible.
Thank you.
Best Regards
Dresslily Customer Service