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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Just got my "shirt" in the mail... It looks NOTHING like the picture. Neck line, material, color, strings hanging everywhere from seem, not sewn right. Ugh! Absolutely false advertisement! Would never buy or recommend ANYONE to shop this site! I feel stupid for even buying something from this site, I should have known better :/ So sad that they would advisortise such cute clothes and chest us with the opposite. Total scam!
Bought 2 shirts Dec 11th and just received them today January 14th, 1 was in the wrong size and the other was the wrong color. Its really not worth buying from this company if you have to wait over a month to get your items and when you get them and they're not what you ordered.
Dear Jackie,
Thank you for taking your time to write your review.
We wish to let the customer know that we are extremely sorry for their disappointment.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Thank you very much for your collaboration.
Yours sincerely,
Dresslily.com Customer Service
I ordered 5 clothing items from dresslily a month in a half ago and only received 2, and I cannot get ahold of anyone and they will not email you back. I Will Not ever order from this company again. The worst scam I've ever seen!
Dear Alice,
Thank you for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thanks for your support and kind understanding.
Yours sincerely,
Dresslily.com Customer Service
Not only does it take over a month to get the clothes from China, the quality is the poorest I've ever seen. The clothes run very small so a large is more like a small! You have to return the item... to China... to get a full refund. The clothes look nothing like what they advertise.
Dear Christy,
Thank you for recent comments.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly message us your complete order number.
Thank you for your support and patience.
Yours sincerely,
Dresslily.com Customer Service
Had some problems with the first item I ordered but the next item I ordered came on time and the quality is very good! Would most likely order from here again. Very good support as well.
I ordered the jacket. It came on time. Most of the reviews are pretty bad here. The jacket was perfect. Very good price, the same jacket would have cost me 100 dollors. Thanks Dresslily.
Placed four seperate orders. OMG! What a mistake! I recieved three of my orders within two months. When I finally received the clothing, They was all very, very small, and made with very thin cheap material. One of the sweaters had holes and loose threads! Some of the shirts don't even have tags on them, "like other shirts you buy elsewhere". Honestly, i'm afraid to wash them, and I STILL HAVEN"T RECEIVED ONE OF MY ORDERS! I will never order from them again!
Dear Mateash,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thanks for your support and kind understanding.
Yours sincerely,
Dresslily.com Customer Service
You will pay exactly for what you get in this situation. I ordered what looked like the cutest sweater I've ever seen, and one month later, I had the ugliest sweater I've seen... at least in a while. The first thing my husband said was "it looks like an old lady sweater". Right, enough said. It was very cheaply made, and it looked horrible on me. The belly of it was goofy, and the sleeves were too short. I tried to go through the process to return it, and they want you to remeasure the entire sweater to compare to the size chart, so they will only refund you if the garment doesn't match the size chart. That doesn't really matter, it doesn't fit ME. Additionally, YOU'LL have to pay for shipping it back... to CHINA. I will never order from here again... if you want super cute clothes at a bargain, goto Venus.com They fit right, they're cute, and they don't hassle you over it when you want to return.
Dear rikki,
Thanks for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Dresslily.com Customer Service
I ordered a top over a month ago and am now concerned it will be too small after seeing these comments. I would like to cancel my order and want a refund of $12.58 on order number LP*******047 for Stacey Ellis. Please reply to my email you have from my order. Thank you
Dear Stacey,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Dresslily.com Customer Service
I wish I'd read the reviews on this site before I ordered anything. It's a complete scam! Fortunately my order was only $18, but I have not received my order, I don't expect to receive my order and they are not planning on refunding my money. STAY AWAY! I only wish I could post a review on their site!
Dear Amy,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Dresslily.com Customer Service
I was going to order from you, but after reading all of this, I refuse to throw my money away, and if you cannot deliver winter garments before Spring, you need to close up shop. It would have to be COD!
YOU ARE A COMPLETE FRAUD, AND YOU SPREAD THAT FILTH TO OTHER THIRD-PARTY BUYERS THAT CONTINUE TO INFECT THE WEB. YOU'RE LIKE A CANCER THAT NEEDS TO BE EXCISED. HORRIBLE, HORRIBLE PEOPLE YOU ARE!
I HAVE SEEN THE GARBAGE, AND WHEN IT'S OVER YOU WILL NOT BE ABLE TO BUY A BOWL OF HOT STEAMING RICE, IN FACT, THAT WILL BE A LUXURY FOR YOU INCLUDING WATER, NEVER TEA!
Dear Karyn,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
If you have any problem, please provide us your order number. Then we will resolve the issue for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Dresslily.com Customer Service
Ordered on jan 2. Never received order. Hard to contact. Should have done my resesrch. Probably have been scammed
Dear Michelle,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Dresslily.com Customer Service
I ordered 2 items from them in late October and received nothing but they have taken my money. I tried to be patient and wait but nothing has come. I ordered a winter coat and a sweater and now winter is almost over. This company is a scam. Please don't throw your money away.
Dear Robbin,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thanks for your support and kind understanding.
Yours sincerely,
Dresslily.com Customer Service
I will never ever buy anything from Dresslily and I don't recommend anyone to do that. This is a bluff and scam company. They close the ticket overtime i write to them. They promised to refund but I only got half the money. I ordered in Oktober and I still have to struggle with this arrogant company. And i still haven't got my order. You should be ashamed of your self.
Dear Lone,
Thank you for your important feedback.
We are extremely sorry about the situation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Yours sincerely,
Dresslily.com Customer Service
OMG! I was just about to purchase $200 dollars worth of women clothing for me, almost entered my debit card information, but something told me to check DressLily reviews before placing order. Oh man, I am so, so happy I didn't continue. I am taking my money elsewhere. Thank you peeps.
I ordered a top a month ago. I still have not received it. I sent an email to customer service and still have not gotten a response. They suck. I realize the item is coming from China. But I have received many items from China that I have received in a decent amount of time. Not from Dresslily.com. I am very disappointed. I think I got ripped off.
Dear Paulee,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Dresslily.com Customer Service
OMG! Im so screwed I wish I had read this before hand. I have already ordered 3 items totaling $71 on 12/18/15 and to date I have received nothing... No customer service no nothing. Please contact attorney generals office about this company
Dear kim,
Thank you for notifying us of your complaint.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Dresslily.com Customer Service
Ordered two items for Christmas... Waited a month and a half for them to arrive. When I finally got the items (a t-shirt and a zip up hoodie) they were WAY TOO SMALL. I even checked their size chart before I ordered. They are poorly made and look nothing like the pictures. We were in the process of sending them back, but the postage to send them back to CHINA costs more than what I paid for the items. Pathetic all around. I will never order anything from here or China again. I'm now stuck with 2 items I can't do anything with ( they might fit a small child) lol!
Dear Emily,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Dresslily.com Customer Service
FAKE TRACKING NUMBER. IT HAS BEEN 24 DAYS SINCE I ORDERED THE DAMN DRESS AND STILL HAVE YET TO GET A RESPONSE, DRESS, OR MONEY BACK!
Dear AnaLisa,
Thank you for recent comments.
We very much regret that the issue has occurred.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Dresslily.com Customer Service
Ordered from this company on Jan. 8th went online to track my items today, and the tracking link they sent me was fake. I clicked on the link and it took me to a 404 error page that says this link does not exist. This will be my first and LAST TIME shopping on this site.
Dear Michael,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you for your support and patience.
Yours sincerely,
Dresslily.com Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amanda,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thanks for your support and kind understanding.
Yours sincerely,
Dresslily.com Customer Service