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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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It's been 4 weeks and I haven't received my items and I wish that I read the reviews before I purchased my items... *******@yahoo.com & none of your contact numbers work
Worst experience ever! Dresses did not fit and you have to jump through a ton of hoops to return stuff. Not worth it at all!
Dear Jaime C
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Ordered December 20,2015. It's now January 28,2016 and have not received anything. Emailed customer service and also haven't heard back. I contacted my credit card company for chargeback. This company deserves to go broke!
DearRojelio M
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I love the selection Dress Lilly has and fantastic prices! Their site is easy to use and navigate!
Oh my god. I don't even know where to start. The sweater I ordered in an adult large was about the size that would fit a small child. I couldn't return it. So I gave it to my 11 year old niece. So I'm out $20.
Next the coat I ordered was discontinued and they never told me until I emailed them telling them it was taking a really long time to arrive. So again, can't return, but I can get store credit. So I ordered a few things in a 2XL, just to be sure they fit!
I've been waiting almost a month for those items and I am so tired of emailing back and forth with them. Like, why don't you have a phone number?!? It's 2016 for god sakes! Get a phone!
WORST PLACE EVER.
DearAndrea h
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Thanks for your support and kind understanding.
Best Regards
Dresslily Customer Service
This company is horrible. We should start a campaign to get you out of the USA. HORRIBLE!
Wanda O'Rear
Dear Wanda O
Thank you for recent comments.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I finally received my order the shirts are so small they fit my 11 year old. Do not use this site!
DeaMartha A
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Being stupid i thought i would give this company a second chance, well i was proved to be right in the beginning they offer so much take your money then two days long refund the price how can this company trade they never send out any good, please stay away from them as you will only be disappointed again and again, you have been warned
DearShirley B.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered two sweaters from Dresslilly that I finally received today. First, they were packaged so tightly together, which caused them both to be so wrinkled. Second, the purple sweater had someone elses' hair stuck in it, and lots of loose yarn of all colors. The purple sweater looks like someone inexperienced made it, and didn't know how to complete it, so they just tied a knot in the end of it, which sticks out. Neither one of the sweaters had a tag on them to reflect they were new. Both of them look used. Neither sweater had a tag to tell you how to wash it, or how to dry it. (dry flat, hang to dry, or can be put in the dryer) Both sweaters look like they were homemade, and of poor quality! I am very disappointed and will never buy anything from this website again. I will tell all of my friends on facebook, and put my reviews on yahoo, and every other site I can find. It is too much trouble to return them, and they didn't even come with a shipping label, or an order ticket. This is absolutely my worse online shopping experience, and I shop online all the time!
Dear Michelle K
We regret any inconvenience or frustration that we cause.
We have replied to your email with our solution, please check it?
Thanks for your support and kind understanding.
Best Regards
Dresslily Customer Service
The old saying is true- "If it sounds too good to be true it probably is." Beautiful items at an unbelievable price? How is that possible. I will tell you how... It's not! Unless you are a size 0, the XL will never fit. There is absolutely no boob room! The arms are also extra small. And don't even think about returning anything without going through this ridiculous process where they want photos and measurements. REALLY? I have never heard such nonsense. AND part
Art of my order still hasn't shipped. It's been over a month. Save your money,?
DearNancy P.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Stay away from this company. The products aren't anything like what the pictures display and you have to pay to return the item which costs more than the items. There's absolutely no customer service and they can't tell you when your package will arrive. If they ship item separately they say that you paid for tracking but it was all used for the first shipment so there's nothing left for tracking the second package. This is the worst ever company. The only reason I gave one star is because it wouldn't accept my rating if I didn't select a star. I would have given and absolute zero!
Dear Connie C
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I ordered a sweater on 12/10. I had seen that the sizes run small so I ordered up a size. According to their size chart, this size should have been more than adequate. I received the sweater 6 weeks later! Double the advertised shipping time! Not only was it to small - measurements were well outside of their acceptable "deviation limit" of 3cm (1.18in)- but when I tried to exchange it for a larger size they claimed couldn't receive my proof photos "because they were to large". All photos were screen shots from my iPhone that were well within their 2MB stated limit. I sent them four times two different ways. I also attached them to this review to prove their screw up. I continued to try and figure out a way to get the pictures through and they kept insisting that they had already offered me two "solution options". One was return the item to China (at my expense - more than the cost of the sweater) for a store credit that was less than what I paid for the item or keep the item and get a 20% store credit. Both ridiculous options for an item advertised as a long-sleeve cardigan that looked like a 3/4 sleeve shirt for a midget. At this point no solution will ever be enough for me to buy from them again and I will do my best to discourage others from making the same mistake
Update: after writing this review, dresslily gave a full refund to my debit card. Still won't buy anything else from them though. Poor quality and crazy inaccurate sizing.
Dear Danielle M
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
Thanks for your support and kind understanding.
Best Regards
Dresslily Customer Service
You will UNDOUBTEDLY receive the wrong size. BEWARE that you can ONLY return if the item has quality issues or mis-shipment. If you it won't fit (believe me, it won't) you won't be able to return it. Noted below is what is written on their "Shopping FAQs"...
At DressLily we pride ourselves in the quality and fit of our clothes. All Women's Clothing are designated as OSRM (Other Special Regulated Materials) and once sold will not be returned or exchanged except for quality issues and mis-shipment.
Dear Joanna B
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
The customer service responds quickly and will work with you. Overall it was a good experience and they have a wide selection.
Dear Ryan A
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
We have offer you the solution in the ticket.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Dresslily.com Customer Service
The sizes of their clothing are at least 3 to 4 sizes smaller than you originally buy.
Told me if I wanted to return the items I would have to pay the postage back. Little did I now this company is in CHINA. It would have cost me MORE to return the items then it did to order them. Do not buy from them. Buyer BEWARE! They are a SCAM
Dear Mad C
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
First of all, the shipping took a long time, but that was expected knowing the package was from China. I ordered a Large color splicing satin jacket. When it arrived, it was about the size of a youth small. I couldn't even get it on if I tried. I'd assume you have to order 2 sizes up because of the size difference, but how was I suppose to know? I guess I can give It away or something. Don't order from this site UNLESS you are aware of the size differences. Other than that, you should be fine shopping on this site.
Dear Hassan K.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered a solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I ordered a sweater, they took out the money and never sent the sweater and when I email them they said it shipped out its now two months and they don't have a phone number or tracking numbers I'm filing with the BBB!
Dear Julie G.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
I ordered about $100.00 worth of products. Only 2 of the 7 items fit. I tried to make contact to return the other items for larger sizes and I can not get a response. Do not waste your time with this company. Plus the jacket I purchased ripped down the back after wearing it one time.
Dear Christy C.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered a solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Had previous experience working with dresslily.com, they scammed me for free promotion work with them, also, the items they sell don't match with their pictures.
Dear Dan S.
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/
Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
What you receive is nothing like the advertised item. And then they annoy you enough with their "return" policy that you realize the $20 you spent on their crappy product is not worth the time it would take to deal with them. Much more gratifying use of time to write them a scathing email and share your experience online. Sent them a photo of what I received and a photo of what I ordered and they wanted all kinds of measurements, of both! How does one provide measurements of what was falsely advertised when the advertisement doesn't include measurements? The picture made the problem obvious. They are crooks, pure and simple.
Dear Michelle P.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yarnell h
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order ***8573 we have shipped out, we will send an email to you to state the detail information.
Could you please kindly check your account?
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service