Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressHead has a rating of 1.8 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressHead most frequently mention tracking number, free returns and return policy. DressHead ranks 1866th among Women's Clothing sites.
We monitor reviews for authenticity
Dress came pretty quick- only positive point.
The quality is very far from what you can see on the picture! I ordered a pretty Tulle dress for attending a wedding and I received something who looks like a Witch costume for Halloween. The size is so wrong too. Messaged the customer service to let them know of my disapointement and they replied "sorry to hear that, kind regards". Very poor method to keep a customer happy. Do not recommend this website at all! It's not cheap for nothing :/
Dresshead is a very legit website,
After placed order, I received the confirmation email to make sure my shipping address is right.
It states the delivery time too, which saves me much time.
I will keep ordering from here.
I find Dresshead a fun place to shop. Their staff have always been friendly and helpful. I love the store! The dress and pants i bought are very goood!
I, too, saw the negative reviews and was unsure about ordering from this site. However, I took a chance and am glad I did. I ordered two cute shirt dresses, one skirt, a white maxi dress (kind of sheer, perfect for the beach or 90 degree day) and lastly, a cold shoulder sweater.
The prices are great, shipping prices are a bit steep. Quality is not bad, a lot of polyester and/or cotton and poly blends. Washing and fabric composition isn't included on many of the items. I'll wash many items in cold, on gentle cycle with mild detergent. For the prices, let's be real it is NOT Ann Taylor quality, but I don't expect it to be.
Sizing... have a tape measurer and a seamstress on deck. Oh, and go up two sizes or more from your regular size. If you're a U.S. medium order the XL. If you're hippy and have a bit of "junk in your trunk" go up one more and have your seamstress or tailor work their magic.
I shop all the sites and compare prices, look at fabric composition and read the reviews. Unless it says silk, linen, pure cotton or wool, I figure it is going to be a blended material with polyester being high on the list. Yes, sometimes it looks better on the website to than IRL. Sometimes, you are pleasantly surprised. For the prices, I'll take the chance.
Shipping wasn't bad. I was able to track the package. I paid via PayPal and would definitely go that route again. Shipping prices, like I said earlier are a bit steep. It would be nice if they can come down on them. All in all, I'll order from dress head again.
I ordered 4 suits and they came a month later and the sizes are not what they say they are. My larges fit like an extra small. Horrible fabric
I am completely satisfied with my order. My jumpsuit is very comfortable and fits well. The tracking was accurate and shipped 2 days before the scheduled date. This is my first time ordering from dresshead.com I was sceptical about it from reading the bad reviews, but I'm impressed.
Dresshead has been one of my favorite places to shop since my preteens.
They always have cute and trendy dress, and you will get what you pay for.
Loove it!
I love the dress i received, very cute and fit perfect.
I would love to recommend Dresshead to my family and friends.
Products are made in really cheap material, Sizing are not true. I asked you guys for your HK address so I could return the items I ordered, Before leaving a bad reviews. No one seems to read it. So there you go!
I ordered 14 days ago. Still never got my package.
Spent $31 (due to how out rageous the shipping fees are)
I also never got a tracking number as my email from this site said i would.
I don't see myself ever ordering from this site again.
I purchased two blazers from this company. The sizes are not even close to what you order and they do not send the color you order. If you try to return them, you must ship them back to Hong Kong at your expense and if you do not wish to return them they will give you a discount on your next purchase. I will take the loss but never order from them again and advise my friends to do the same. The sizes are about three sizes different from what they advertise. I usually take an extra small and ordered a large. They came no where near fitting me. Be careful when you order clothing from them.
I'm loving the products.
Its very cheap and their clothes are very nice.
Never had an issue with their service, the customer service replied and solved my problems in time.
I will continue to shop from them!
I love Dresshead.
I never had problems with them:
Their delivery is on time as per the indicate on their site! The quality of the clothes is good compared to the prices...
Just some items are way to expensive compared to the shipping cost! LOOOOVE IT anyway:
Ordered online., everything came perfect. I received in the days said on the website.
Couldn't be happier. I'd love to shop here again, Love Dresshead.!
I love to order from Dresshead.
No need to worry about my order,
Dressheard support email me the confirmation email after I completed the payment, it reminds me to make sure my order information and shipping address.
Its wonderfully after I place 3 orders. Customer service emailed me the details order information with the tracking number for each of them.
Excellent and convenient for me to track my orders and I received all of my orders in time.
I bought 5 peices of clothing for cheap price in February 2017. Size is not what they say they are and not the actual item shown. I tried many different occassions to ask for an address to return all items before the 30 days. No actual address for return. Sent many emails requesting my money back. The only way of contact is via email. After my 4th email never got a response back. Still have items in package. Called my bank, they are still investigating. Trying to get my money back. Worse customer support with DRESSHEAD... F rating. Never ever buy from this site.
The clothes I have bought from Dresshead in general it's pretty good, I live in UK and it arrives in 5 days and the parcel service is great.The only real downside is the fact sometimes the product looks better on the website than when you actually receive it. You can't really tell what the material is like from the online pictures, sometimes it's quite thin, or the top is quite short when it's supposed to be an oversized top..
This is a good place to order from and Id love to share with others
Dresshead website has so many options and nice style! I received my order in a reasonable amount of time. I haven't had any problems with them. This is a great place to order online!
Wide range and cheap prices. You can tell that it isn't the best quality, but I guess you can't expect that from such prices.
The sizes are pretty small, which is a bit odd since it says in the description of some of the clothes that they are slightly bigger than usual. I'd say ignore that.
Delivery was fast and overall it was an OK experience.
Did get my apt#2201 I pray this is not a scam I work hard for mines didnt take money off card or nithing no customer service number nothing?
Answer: You got part of your order and now Pay pal is going to request that you return items for a full refund. Dresshead has a California address but they are located on China. They don't accept returns to the California address. They also lost on their website that clothes must have tags when you return them. They did the same thing to me and I am still fighting to get my money back. Paypal couldn't help me based on not having buyer protection. I wish you the best in getting your money back. I have reported to several government agencies to try to shut these crooks down.
Answer: It may take 8-15 days to arrive. They posted the shipping time on website, but you need pay attention to see it before you check out the order
Answer: It's better order one size up
Answer: You can email [email protected] for the tracking #
Answer: Dresshead doesn't have a number for customer service. They only provide email assistance which becomes ignored after you realize that you have been had.
Answer: All the close are badly sewn and are nothing like the picture.
Answer: How long ago was the order out in? It took almost a month for me to get part of my order which was garbage. I never got refunded for my other two items. I tried to do a return but it costs more than I paid for a return to China.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account