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DressHead has a rating of 1.8 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressHead most frequently mention tracking number, free returns and return policy. DressHead ranks 1866th among Women's Clothing sites.
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I ordered a dress from them, I knew it wasn't going to be great quality but needed it for a matching "costume" dress. I am normally a M or L, I couldn't find a size chart for the dress but ordered the XL to be safe. I actually got the item (I see many people haven't) but it looked like an XL for a small child! I emailed to ask about returning since online it says free returns (which is one of the reasons I ordered online). I got a canned response that I could pay to send the dress back to the warehouse in Hong Kong. I responded back that the website says free returns so they should pay for shipping. Response back was that they sent the item as ordered and it was my responsibility. Thankful the dress was only $7.99 but warning others!
I have never had problems with my orders from dresshead before, the quality is good the customer service is great and the shipping is fast. Very happy with the full service I received. Thanks
Dresshead is a site that I wholeheartedly recommend. I already received from them two parcels and I can tell you that I am very happy with the products they bought, they showed that in the picture and they were of high quality, I saw they have very affordable prices on the site and that's why I think you will find something to your liking. The transport is fast and so they conquered me.
Ordered a couple items from Dresshead, I never got my clothes and they will not reply to me or give me my money back for these items. After I asked for my money back for these items that i never got, they ignored me. DO NOT GO HERE!
I tried to order a dress from them. I realised about a week later that I never received tracking info. I sent them an email about that and they come back with the dress I ordered had been out of stock for awhile. They're website said nothing about it being out of stock or I would of tried to find something that would of worked.
The clothes I ordered are perfect fit (keep in mind the adjusted sizing when ordering foreign goods), and better value than local stores. Shipped items were securely packaged. I am well pleased with Dresshead. This is my unbiased, honest review.
I ordered 5 items from them, and even though I used their size chart (because their sizes are NOT even close to U.S. sizes) none of them fit and were extremely bad quality. My order took over a month to get here. I'm getting the same runaround as I see others have experienced to try to return them. They just say return at your expense to Hong Kong with no address. My overall rating is ZERO.
My shipment took forever to arrive, my tracking number well I received it days later, really need to work on improving how things are done!
After reading others bad experiences with them, I'm hoping I have no problem as I have placed 3 orders, wish I'd read the reviews first, I might have changed my mind.
They are scam lost 35.00 on my coat from them and no tracking number.no way in getting in touch with them.
Hi, I i haven't receive my order yet, I mean I like the prices but I've been waiting for more than a week and there is not telephone to contact the company, what's going on? Mu number is *******123, please call if you can help thanks.
Hi ordered 3 dresses and 1 hoodie (the hoodie was a size too small but oh well everything else fits great) and got 2 free nice watches. 2 free bracelets, and 2 free eye brown draw on pencils! For great price I thought the dresses would of been cotton that I ordered but where silk and soft, but thick. Which I like because I havent seen anyone around here with one like that and I like different! It took 15 days to come in but it was wpre the wait! I just placed my 2nd order today! Thanks
Don't buy anything! They have the worst quality, from what you see in pictures you will get a super cheap poor quality version of it. When you try to send things back they don't respond or don't give any help at all, they just told me to pay the shipment back to the location in Hong Kong.
I bought a few dresses about a month ago, first off, they ran out of two so they credited my account. That was fine! But the other dresses don't look at ALL like the pictures and they are made very poorly! I've been emailing back and forth to customer service and they want ME to pay to send them back to the warehouse in Hong Kong. Can you believe that?! THEY DO NOT WANT TO HELP AT ALL! THEY JUST KEEP SAYING TO SEND IT BACK. WHAT IS THE POINT OF IT IF THE SHIPPING WILL BE MORE EXPENSIVE THAN MY CREDIT? THE WHOLE SITE IS THE WORST! DO NOT EVER SHOP THERE!
DON'T SHOP HERE! MY PURCHASE ARRIVED TODAY AND QUALITY IS WAYYYY TOOOO BADDDDD! VERY UGLY SO LOUSY MADE DRESSES. THEY DON'T LOOK LIKE THE DRESSES IN THE PICTURE PLUS THE SIZES ARE ALL WRONG, WAY TOO OFF!
I ORDERED 5 DRESSES AND TOLD ME THE 2 ITEMS WERE NOT AVAILABLE. THEN THE 3 DRESSES THEY SENT WAS HORRIBLY TERRIBLY UGLY. DONT TRUST THEIR ITEM PICTURE BECAUSE THE ACTUAL ONES ARE CHEAPLY MADE!
I have tried to contact them and everything and can't get anything back. I have made an order and havent gotten and email or anything. Very upset right now because I would like know something about my order as in how long it should take to get here or at least a tracking number for it. I'm not happy and will not be ordering from them again.
The material is so cheap, the size of the clothing is not what it is, and the smell of the clothing is like gas, they give free things to get you to go back, even tho you pay shipping for each item. Please keep away from their website its better for you boohoo is way better.
Order a coat came very quick and super cute. Wishes it was a little bigger. Order large I am a meduim. Coats you have to order twice your size if you want to wear a sweater under it. Love it and the color
Ive only bought jewelry till my last order. That has not come yet but everything has been as stated. They advised earing with a necklace and did not send them i contacted customer service they sent them in my next order. I was very sceptical because if all the reviews i read but i enjoy shopping on the site just wish they had more pluse size clothing i could try and got in jewelry more often.
Answer: You got part of your order and now Pay pal is going to request that you return items for a full refund. Dresshead has a California address but they are located on China. They don't accept returns to the California address. They also lost on their website that clothes must have tags when you return them. They did the same thing to me and I am still fighting to get my money back. Paypal couldn't help me based on not having buyer protection. I wish you the best in getting your money back. I have reported to several government agencies to try to shut these crooks down.
Answer: It may take 8-15 days to arrive. They posted the shipping time on website, but you need pay attention to see it before you check out the order
Answer: It's better order one size up
Answer: You can email [email protected] for the tracking #
Answer: Dresshead doesn't have a number for customer service. They only provide email assistance which becomes ignored after you realize that you have been had.
Answer: All the close are badly sewn and are nothing like the picture.
Answer: How long ago was the order out in? It took almost a month for me to get part of my order which was garbage. I never got refunded for my other two items. I tried to do a return but it costs more than I paid for a return to China.
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