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DressHead has a rating of 1.8 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressHead most frequently mention tracking number, free returns and return policy. DressHead ranks 1866th among Women's Clothing sites.
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Total unbelief as to cloth quality. WARNING! Avoid them completely
CUSTOMER SERVICE EVEN WORSE. I bought cloths that were completely different from the photos. Photos look glamorous but reality is a a complete joke. Poor quality fabric, very poor customer service who try to impose the poor quality cloths on me, even when it was so obviously flawed. Run from them... it is practically a scam
I am really happy with the products from dresshead.com. I
Order first time and find it interesting. Last day I receive my denim shirt
Which is very very comfortable and fit
To my body. I am very satisfied and will come back soon.
I should have known for the price, that the quality would be less than desirable. The dress I received was just about see-through. I tried to initiate a return, no response. It took another email to get a very abrupt message stating that I would have to pay shipping to CHINA. Shipping costs from the US to China would cost me more than the dress itself. I had to get paypal involved as they would no longer work with me.
Dress Head - Placed an order last year with Dress Head and after it finally came - they wouldn't accept my returns. No one at Dresshead would never send me the return address and when I sent it to the address on the box, it was returned to me again. I worked with my credit card company to get it cleared off but Dress Head said they never got the merchandise back... but they would never take it back... really?
Avoid them -- they are a scam.
So you guys will know that I had a run in with dresshead.com. I've recently shopped again and the customer service was exceptionally good. They emailed me often let me know where my package was, it was really nice. I think it's because I jabbed them but dresshead keep up the work OK and display this high level of customer service to each and every one of your shoppers. Thank you Dresshead and thank you site jabber!
I ordered 9 items from Dress Head. I received All 9 items in Very Good Condition. I kept tracking my package and I received it on time. I love this Company.
I ordered a dress and pants from them and even paid the extra 7 dollars for 1-2 day shipping. Its been a week and a half since I ordered and my package still isnt here. They sent a email saying 8-12 days IT WOULD COME! I am so mad. They haven't emailed me back since i flipped on them.
Placed an order and canceled right after. They refused to refund me. Terrible People. I even have the email from them saying order canceled.
THIS COMPANY IS ABSOLUTELY HORRIBLE! I ORDER 13 DRESSES (ALL THE SAME DRESSES) IT WAS FOR MY CHURCH CHOIR. THE DRESSES THAT I RECEIVED DIDNT LOOK LIKE THE PICTURE OF THE DRESS ONLINE. I REQUESTED TO SEND THEM BACK WITHIN THE 30 DAYS RETURN POLICY. SOMEONE TOLD VIA EMAIL THAT I HAVE TO SEND THE PACKAGE BACK TO HONG KONG. I SAID "THAT IS FINE. WHAT THE ADDRESSS?" I GOT NO RESPONSE. I EMAILED THEM EVERY SINGLE DAY AND THEY WOULD GIVE ME THE RUN AROUND AND NOT GIVE ME THE INFORMATION THAT I NEEDED. THEY NEVER GAVE ME THE ADDRESS TO SEND THE DRESSES AND I NEVER GOT MY MONEY BACK. PLEASE... I BEG OF YOU TO NOT ORDER FROM DRESSHEAD. THEY ARE SCUM AND I AM TRULY DISGUSTED WITH THIS COMPANY.
Top quality products and great services rendered.
I placed order for shoes and bags. Both of them received successfully but in 2 separately package.
Dresshead support email me when they shipped the bag at first and explained the reason why they are 2 different package.
They sent the 2 tracking number and 2 tracking website: www.yuntrack.com and www.fedex.com.
Thanks a lot for these information, so we received the packge in time and I love the shoes and bags much.
I received the package. The flat shoes in collor yellow. Stilettos in color beige.
These 2 pairs of shoes fit perfect.
I received these items in expected time. And the clothes are in good quality.
Good luck that i got some of summer clothes and swimsuit at $0.99 because of the promotion of Seasonal commodities on sale.
I would be able to have a wonderful holidays with my family in Australia.
I received my order a few days ago and loved everything except the navy blue butto top shirt. I received a 2x. Which was supposed to be just xl.The color is not as pictured iam just little disappointed in it. Everything else i bought is just wonderful and i'm considering placing another order. Anyway i am very happy i found the site for my purcahse.
I got my first order in the mailbox tonight and love everything about it. I Was surprised at the texture of the blue shirt. It is not a fabric i would have chosen, but i will give it a try. Anyway, i'm satisfied this purchase. It is more good if the site can give a short description for each item. Some folks are allergi to certain fabrics so it would brb s great help to all of your customers. I will be placing another ore very soon. You have a great site.
It is wonderful site. I found it by accident and tried one pair of shoes from Jamaica.
I must applaud your fast and reliable shipping service and the invoice provided by dresshead support to clear the customs.
Thanks for the great work. I will be back to the site soon for the bags and X-max free item soon.
I have received all of the shirts and they are so nice. I can wear it with the High top pants then i won't have to worry about the length bc it fits great in every other way, and it is very comfortable and beautiful. I would like to thank you for all of your quick responses, it has been be a pleasure to order from Dresshead and know that there is such impeccable customer service.
Do not buy from these people. They shipped my clothes but nothing fit properly so I asked for a return label. They said I would have to pay shipping back to China. I asked what about their 100% satisfaction or shipping is free? They never replied. My credit card company is instigating and the Better Business Bureau has not heard back from them regarding my complaint. I would think a reputable company would have nothing to hide from the BBB. Stay far away from this " company".
1.The response is more like five days from your advertised 5 hours.
2. When there is a response it is just in one sentence.
3. There is little to no detailed information concerning returns
4. They take forever to respond which gives them time for the return period to expire hence no refund
Filed fraud charges, they never ship and no phone to contact them. FedEx said they printed label and never shipped after 8 days after it printed. Still nothing but they took money right away. I asked if clothes are in US sizes and they wouldn't respond. I wouldn't buy from them.
I am writing here to express a happy because the clothing and the swim wear fits.
This is me being happy with my purchases from dresshead establishment company.
I have ordered some of them in price $0.99. I am so happy i didn't miss the sales.
I really appreciate your service support, that's really awesome! Keep up the great work!
Answer: You got part of your order and now Pay pal is going to request that you return items for a full refund. Dresshead has a California address but they are located on China. They don't accept returns to the California address. They also lost on their website that clothes must have tags when you return them. They did the same thing to me and I am still fighting to get my money back. Paypal couldn't help me based on not having buyer protection. I wish you the best in getting your money back. I have reported to several government agencies to try to shut these crooks down.
Answer: It may take 8-15 days to arrive. They posted the shipping time on website, but you need pay attention to see it before you check out the order
Answer: It's better order one size up
Answer: You can email [email protected] for the tracking #
Answer: Dresshead doesn't have a number for customer service. They only provide email assistance which becomes ignored after you realize that you have been had.
Answer: All the close are badly sewn and are nothing like the picture.
Answer: How long ago was the order out in? It took almost a month for me to get part of my order which was garbage. I never got refunded for my other two items. I tried to do a return but it costs more than I paid for a return to China.
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