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DressAfford

3.3

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DressAfford Reviews Summary

DressAfford has a rating of 3.3 stars from 237 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DressAfford most frequently mention and wedding day. DressAfford ranks 17th among Wedding Dresses sites.

service
28
value
30
shipping
31
returns
24
quality
28

We monitor reviews for authenticity

North Carolina
1 review
17 helpful votes
Follow Madalyn R.
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What an awful dress! Shoddy workmanship, cheap fabric, and a bustline so ridiculously made that even a professional seamstress I took it to was baffled by it! Since she attempted unsuccessfully to alter it, I can't return it, but you can be certain I will never, ever order from DressAfford again!

Date of experience: April 16, 2020
Dressafford C. — DressAfford Rep
over a year old

May I have your order number, please? We will help you with the return if it is a standard sized product.:)
Have a nice day!

Best Regards,
Alex

Canada
1 review
16 helpful votes
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Amazing dress!
April 4, 2020

Am absolutely thrilled with my wedding dress that I got on Dress Afford, the fit was perfect and the material was really good, despite the low price! It's looks gorgeous!

I was hesitating to buy my wedding dress online, but I am so happy with the outcome, Thank you very much! I'm really excited to wear my dress for my wedding

To potential customers- please go ahead and place an order without hesitation, but make sure you read all the information on the website so you are not surprised, highly recommend this website for affordable but very pretty dresses

Date of experience: April 3, 2020
Germany
1 review
0 helpful votes
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No Wedding Dress
March 30, 2020

Didn't get my dress on time, it was a month late, and didn't send it to the change of address I asked for.

Date of experience: March 29, 2020
Dressafford C. — DressAfford Rep
over a year old

Hi Ashley,
We are very sorry to delay the shipment since the outbreak of the virus.
This is unexpected and almost all online business were affected.
We will make a compensation via email and our support agents will
Reach out to you very soon. And we apologize again for the delay.
Stay safe!

Customer Support
Alex

Nevada
1 review
35 helpful votes
Follow Cristina C.
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I bought my dress from this company and the dress came out looking so cheap!
If you're going to sell cheap dresses, please take photos of the cheap material you use and not stolen professional photos of actual wedding websites!
Alex has such horrible customer service and refuses to barely give any money back.
It's basically fraud for selling products that don't match the picture you're selling. So if you're having a problem with this company, you can call your bank and dispute the charge because it is fraud. ESPECIALLY if the seller won't compromise with you. At the end of the day, you're the buyer and they wouldn't even be a company without you. So you should be treated as such. It's such a shame companies like this still exist.

Good luck in life Alex! You need more than luck

Date of experience: March 28, 2020
Dressafford C. — DressAfford Rep
over a year old

IT IS NOT PLASTIC, IT IS CHIFFON.
IT IS A CUSTOMIZED ORDER, SO NO REFUND.
YOU THREATENED US TO CHAGE BACK, BUT WE
MADE THE DRESS WITH CORRECT MEASUREMENTS,
SO NO REFUND.
THE BUSTLE WAS ATTACHED TO THE DRESS AND WE
EXPLAINED.
THANK YOU. STAY SAFE AND STAY HEALTHY.

California
1 review
17 helpful votes
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Worst Ever
March 26, 2020

The third photo is the dress that I believed that I was ordering. First is what I received, not the same color, different sleeve length, and the gold was definitely not what I was looking for. The second, couldn't get the bottom 2 buttons done up.

I paid $247 for this and would rather wear a burlap sack rather than this dress. If you value your money and your sanity, best to steer clear!

Date of experience: March 26, 2020
Dressafford C. — DressAfford Rep
over a year old

Hi Tami,

Good day.
We are sorry that the dress does not satisfy you.

I immediately look into your order as soon as I saw your post.
The color you selected for the dress is silver, not the one displayed online.
They are different colors.
Since it is a custom order we took pictures of your dress being measured at
Each dimension before shipment.
We showed you that the measurements of the dress keep identical to those you
Provided online. There is no sizing errors.

Sorry again for any inconvenience may have caused you.

Customer Support
Alex

Czechia
1 review
17 helpful votes
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I love my dress, it was custom-made with measurements I provided. Fits perfectly and looks exactly as the one on the photo. Special thanks goes to Josh and Vivian who did a wonderful job in replying asap to my inquiries and making sure I get the dress on time, even during their busy season. All in all, I fully recommend DressAfford, they do amazing job!

Date of experience: March 11, 2020
Texas
1 review
21 helpful votes
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THEY STOLE MY MONEY!
March 10, 2020

ORDER # dad*******3746 made on 2/04/2020
China based criminal website, their email address is not legit and they will NEVER answer the phone or respond to your messages. IF, IF they send you a dress it wont be the 1 on the Picture. Never got a refund.

Date of experience: March 10, 2020
Dressafford C. — DressAfford Rep
over a year old

Yes the wedding dress processing facilities are located in China.

Please kindly note over 80% of the wedding dresses are made in China.
Ask David's Bridal, or Morri Lee. It hurts when you you call a business China
Based criminal site.

Our support email is legit and functioning smoothly. Just allow us proper time
To respond.

We sent you site link of our company policy and you haven't respond yet.

We will address your issue appropriately according to our policy and please rest
Assured you are not the first one who tried to return the dress to get a refund in the
Past 13 yrs of our business. Do not get panic. We both know life is not easy.

Since you know we are located in China you should realize it is impossible
For us to respond at midnight 7 hours ago. And we are truly sorry for not answering
Your emails timely. It is super busy season of the year and we are just recovering from
The impact of the virus.

Please do not mislead other kind and faithful dress-hunters. We thank you!
God bless you and God bless America!

Best Regards,
Alex

Florida
1 review
18 helpful votes
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I order a dress online from dressafford.com and not only did it take 2 months to get here, when I received my dress there was a rust colored stain on the back of it and it also looked nothing like the dress in the picture at all. I emailed the customer support team where they told me that they were sorry about the stain and they would give me 10% refund or if I returned the dress completely they would only give me 80% refund and I have to pay for shipping back to CHINA. I knew I was taking a chance by ordering a wedding dress online but this has been Such a unprofessional experience and I am warning you that the dresses don't look like the picture and if you try to return it you won't get that much of your money back. Also the support team is very unprofessional and there is no customer service phone number to call its only a email address. Don't do it!

Date of experience: March 6, 2020
Wisconsin
1 review
0 helpful votes
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Fake
February 21, 2020

Do NOT order a dress from them! They have my money but did not deliver my dress and is now canceling the order!?! They still have my money they've had it since January 23! Don't do it, you will regret it

Date of experience: February 21, 2020
Dressafford C. — DressAfford Rep
over a year old

Sorry for all the trouble and misunderstandings.
Please kindly note we listed ETA before checking
Outline and customers shall take the date for reference.
(current 45 days for turnaround time)
It is our super busy season and we just came back from our
Long national holiday. Not to say our productivity of the suppliers
Is affected by the virus.
We are trying all our best to make and deliver the dresses ASAP.

If you can not afford to wait a little long we will have to cancel your
Order. Please kindly note processing refund request will take 8-12
Days universally. Thanks for your cooperation. We can be trusted.
No worries.

We are a small but decent business. We may be not good enough to
Make everything perfect as you expected but we made it through all those years
With lots of happy customers. Please kindly note words may hurt. Have a nice day!

Florida
1 review
21 helpful votes
Follow D N.
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I ordered my daughter's dress and received it in two weeks. Based on this I ordered two wedding dresses. I tried calling them but no one ever answers. Emails are returned with pictures of assistants that are stock pictures of models easily found in a google image search. As a result I grew weary and maintained frequent communication with the company via email, especially after the coronavirus outbreak. I recently got an email reassuring me that I would receive my dresses on time. Then suddenly that same day an hour or so later I got another email stating that material was out of stock (for both totally different dresses) and that I would be issued a refund. Just like that I was left without a wedding dress and stuck trying to find someone that will make one with no time left. I should have been informed a lot sooner that they could not fulfill orders due to the virus and not the very unlikely excuse of the material being out of stock, especially since that would mean they were out of stock for the material of most of their dresses. The reduced price was too good to be true.

Date of experience: February 17, 2020
Dressafford C. — DressAfford Rep
over a year old

Hi there,

Firstly we are very sorry that we failed to deliver your order.
Since it is our busy season and supply-chain is affected by
The outbreak of the virus we are unable to fulfill our previous
Delivery time frame (15-20 days).
Everything is back to normal and we are speeding up to complete
Our orders at the moment. And again we are sorry for all inconvenience may
Have caused you.

Regards,
Alex

Texas
2 reviews
19 helpful votes
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Fit like a glove
February 5, 2020

This dress fit like a glove... the top fringes are not the best but I just tucked them in. I order a medium I could have used a large. I'm 5'1 and I weigh 165... for the price you can't beat it.

Date of experience: February 5, 2020
California
1 review
20 helpful votes
Follow Cecilia H.
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Each time I tried this on for friends or family they sighed because it's so beautiful and I feel that I look beautiful in it. My adult son said he felt a little teary-eyed. Look, I'm nearly 60 years of age, 5'3" and not a skinny-minnie by anybody's gauge, but this gown suits me and my frame so it would look great on anybody. And at under $180, free shipping, you can't go wrong. The back is as gorgeous as the front, looks like the goddess Aphrodite might wear it. I ordered a size too big on purpose, then had it altered to fit. Heavy yet elegant beadwork bodice. Pretty row of buttons on the back covering the sturdy zipper. Two layers of skirt, shortish train. Waist is sort of empire style so the chiffon skirt flows and hangs beautifully flattering, not emphasizing the belly. Take a chance on this dress. It's almost magic, the beauty of it.

Date of experience: February 1, 2020
RU
1 review
2 helpful votes
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I LOVE MY DRESS!
February 2, 2020

Found my dress the first day i went online! They have a lot of beautiful options! Very affordable and beautiful quality. I love my dress!

Date of experience: February 1, 2020
Pennsylvania
1 review
0 helpful votes
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Unhappy experience
January 31, 2020

I bought a dress using my exact measurements thinking it would be made to those measurements. That's NOT what they do. You'll get the closest to your size dress & they will not honor a return. I'll spend double what I paid for the dress for alterations. They need to be honest in what they're selling.

Date of experience: January 31, 2020
Dressafford C. — DressAfford Rep
over a year old

Hi Ivana,

We are sorry that the dress failed to satisfy you.
We have pictures of your dress in our quality control
Department to show the accuracy of the measurements.

Sorry we are having a national holiday currently.
But we will get back to our customers ASAP regarding
Your concerns and questions. Thanks for your patience.
Have a nice day!

Idaho
1 review
24 helpful votes
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Warning!
January 30, 2020

Please avoid dressafford. I initiated a return and have had no response since. I have sent several emails and called the number which tells me to put in a number and then each time it disconnects. The dresses are vaguely like the photos with careless and poor attention to detail. Fabric pieces are sized large then made for smaller sizes. Huge seams for illusion sleeves and still too big. No way to wear these at an event. I'm uncertain whether I could even sell these to anyone and feel good about it. The grossly uneven applique work can't even be repaired because it was attached with what I believe to be fabric glue.

Date of experience: January 30, 2020
Dressafford C. — DressAfford Rep
over a year old

Sorry we are having a national holiday currently.
But we will get back to our customers ASAP regarding
Your concerns and questions. Thanks for your patience.
Have a nice day!

North Carolina
2 reviews
2 helpful votes
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The dress in the picture https://www.dressafford.com/illusion-long-sleeve-tulle-wedding-dress-with-appliques--pMK_*******.html is still one of the most beautiful dresses I have seen after searching literally thousands online. I wanted a long sleeve, high neck, elegant yet simple and comfortable dress. This picture portrayed all of that, and the model sitting looked like it allowed for a lot of movement without being constricted. That was not the dress I received. Most importantly, the silhouette is supposed to be a "sheath" (stated in the dress description). What I received was clearly a trumpet style. Once I tried it on I could barely breath. It was so stiff and tight around the waist and hips that sitting was difficult without it bunching up around the waist because I had to pull it up to sit. I ordered the dress with custom measurements so I couldn't send it back. What a disappointment! I knew ordering this dress was a risk since I found this same one on 7 different sites with the same website design as dressafford. Take it from me, your dress is only going to be as good as the dressmaker can copy what's in the picture. As soon as I ordered, I did get an email letting me know the payment processed. The site did update when the dress was in production and when it shipped. No one contacted me and I didn't attempt to contact them either. Perhaps that makes the difference in getting the dress as close to the picture (based on the 5-star ratings for this dress), I will never know. I wonder too where the reviews came from as I did not find a way to submit my own. I did contact them to find out. When the dress arrived it was folded in a zipped up small plastic bag inside a DHL plastic pouch. Minor details I guess, esp since it was fairly inexpensive, but still... this is a huge part of "your special day" and they could have at least sent it in a box (oh right, shipping is free). I did end up finding my dream dress from azazie.com for not much more than this one, which DID come in a box and in that box it was on a hanger in a zipped up garment bag. Best yet, Azazie has a system in place that will mail you the sample dress to try on before you buy for just $15. What a concept!

+2
Date of experience: January 26, 2020
Michigan
1 review
0 helpful votes
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No one is responding
January 24, 2020

I placed an order and within 1 hour requested it to be cancelled. No one has responded. I've sent over 5 emails now asking to confirm the cancellation and to send me a full refund. Still no one has responded.

Date of experience: January 24, 2020
Dressafford C. — DressAfford Rep
over a year old

Sorry we are having a national holiday currently.
But we will get back to our customers ASAP regarding
Your concerns and questions. Thanks for your patience.
Have a nice day!

California
1 review
14 helpful votes
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I can't say enough about this dress! I ordered this for my wedding and it was prefect! I did order one size bigger and it fit like a glove. I enjoyed their 8% off for my full-figured dress, you won't believe that casue other sites will charge you more for plus size orders! I also ordered a 6 hoop petticoat which really helped make the dress. I can't stress the importance of getting the hoops! I'm 5'6" and 215 lbs. I ordered a size 20 and with the hoops, the dress touched the ground which was a little cumbersome as I kept stepping on it. I had flip flops underneath because you couldn't see them anyways and I got married in Vegas so it was hot. The dress came in a tiny bag but flowed perfectly when opened. Because of the design of the dress, there was no wrinkling from shipping. Also I was able to fold the dress and petticoat in a carry-on suitcase with no wrinkling! Seriously, this dress was worth every penny!

Date of experience: January 20, 2020
Indonesia
1 review
30 helpful votes
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I bought a dress which looked beautiful in the pic. Gave them measurements as they asked. Completely wrong. When it game it was a very b grade version of the dress. So dissappointed. Waste of money I can not wear this. It looked nothing like the pic as you can see just horrible

+5
Date of experience: January 20, 2020
Dressafford C. — DressAfford Rep
over a year old

Hi Alex,

We are sorry that the dress failed to satisfy you.
We took pictures of the dress to our tailoring team
And they thought you might submitted incorrect body
Measurements. Otherwise it will look nice on you.

We source the best material to make affordable dresses
Worldwide and we helped thousands and thousands of brides
Save the money and complete the wedding day. If you seek
Help from a local tailor and they will help with the fitting.:)
Mostly there will be three fitting alterations for a wedding dress
If you order from a local wedding boutique.
We know alteration fee may cost more than what you pay for the
Dress, 183.89USD but it is not all our fault.

We refunded you 30% of total payment, 59.1USD a couple days ago
And it is a pity you still decide to write a negative review after receiving the
Compensation. Have a nice day!

Best Regards,
Alex

New Zealand
1 review
1 helpful vote
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I am so impressed with the service that I received! I am 4.5 months pregnant and by the time that my weeding arrives i will be 7 months, needless to say it was terrifying to find a wedding dress - along with being plus size anyway! I spoke with the team when ordering and they were amazing! I needed a little more than what was on the site and they were happy to help and now they have sent me an amazing, beautiful dress.
I was a little worried that the dress wouldn't be what i had seen online or that it would take ages to arrive, I was so happy that they proved me wrong the dress was exactly as I saw and arrived in less than a month!
Thank you so much for the amazing affordable service and great professional customer service :)

Date of experience: January 6, 2020

From the business

Shop Wedding Dresses, Bridesmaid Dresses and Prom Dresses at Dressafford. We have the latest and trendiest styles! Just look at our catalog to find your dream dress.