Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Absolutely beautiful dress (identical to the photo). I ordered a custom wedding dress from this shop and while waiting for it to arrive I saw this sample for sale. I checked my measurements against the sample size and luckily it was a match! I will be having a very small destination wedding and so will be having a party afterwards at home so friends and family can celebrate, and this dress seemed like the perfect dress for the occasion. I can't wait to wear it!
The gown was incredible! The material was so much softer than I could have imagined and put together flawlessly. For not trying it on and even changing one of the colors it was nerve racking not knowing how it would turn out. IT WAS PERFECT! Everyone was beyond impressed and thought it fit my personality perfectly. The ladies here are lovely to work with.
I would suggest ordering as soon as you can. I ordered during the busy season so didn't receive my dress until 2 weeks before wedding. And make sure to do proper measurements cause these ladies are spot on with fittings!
Seriously, thank you and big hugs!
Wow! I'm a high end wedding planner and have seen some of the most expensive wedding gowns. This gown beats all of those. It arrives packaged so beautiful, I almost didn't want to open it. I took it to have the bustle added and my seamstress said it was a very well made dress. I'm obsessed! Great attention to detail and just an absolutely beautiful fit! I just love this dress!
All I have to say is --- amazing! She made me two dresses for my upcoming wedding one for our ceremony and one for my brunch! Both are stunning, and nothing like i have ever seen before! They fit perfectly, which was a concern because I am fairly tiny and then the custom piece was out of this world! I cant wait to hear everyone's compliments when i wear them! Will hopefully send a professional picture in May!
Thanks again!
Wow wow wow! I couldn't be more happier with my purchase! This is the wedding dress of my dreams. It's even more beautiful in person. Such a soft comfortable dress. I can't wait to wear it! Kathy was so great through the whole process, quick responses and did every adjustment I wanted. The shipment was fast too, it took exactly 2 weeks for it to arrive across the Atlantic ocean to Sweden :) I'm so glad I went for it and bought from the store!
Thank you again Cindy for custom making such a gorgeous dress it fits me perfectly and I am so excited that it looks as amazing as I imagined from your design. It really was such a hassle free experience and I highly recommend your work to anyone looking for quality original dresses! I just love your vintage boho style. Thanks again for your all your efforts and even picking up on my mistake with my measurements too...
Thank you Lucy my dress is just beautiful, the fit and your attention to detail is just wonderful. I'll be so happy to wear it on my special day, I could not have wished for anything more. Shipped quickly and is completely worth everything I paid for it! I love it so much and am so happy with the dress. Lovely. Thank you so much. Can't wait to wear it in the sun...
This dress is amazing! It looks just as it does in the pictures. I asked for an extra layer on the bottom, and she was more than accomodating on adding that. I thought it may be insulting to ask to change a design, but again she was more than willing to make that change. This is a really high quality dress and flawless!
It's almost laugnable but I'm out 120.00. The most horribly made dress. Not at all to my measurments. Bad fabric, bad stiching, just bad all around. And non returnable as I had it custom made. I believe they are from China. I think they made it for someone 5'5"... and Im 5'8". The bra padding was up to my clavical. Stay away. Seriously. I should have know better. There isnt even a customer service number to call. Once you email it takes 2-3 days for a response.
The ladies were fantastic to work with and were very patient with all of my questions! I would add a picture of my dress but I'll definitely need a few alterations first. Great communication, nice quality, color match is exact. I recommend to those purchasing to order the length a little longer than your measurements.
Very fast shipping of my dress. That was awesome because I needed it quickly. Helen was always quick to respond to my emails and questions I had for her. I am very pleased with my order dress. Product as described. Helen was easy to deal with. Beyond pleased with my purchase! Such a beautiful dress and I can't wait to wear it on my big day! :)
Absolutely beautiful beyond words! Original lace butterfly wedding gown. And Cindy was very friendly and great to work with and let me make payments on my dress! If your looking for bridal gowns and accessories this is your one stop shop. I'm very thankful that I purchased my wedding dress from June Bridals!
Amazing fit on the dress with gifted and creative hippie bride owners! The most commented on dress ever! Absolutely beautiful. Great communication from these ladies through whole process! Breathtaking! What a beautiful dress! Exactly the way I envisioned it!
It is beautiful! Light and comfy. I also bought a custom simply happy and it is beyond words. I went to four bridal stores just to see what was out there and because of being a little nervous about purchasing a dress online and none of them come close to this dress. My dress. It is a custom size. There are other simply happies out there but none of them are exactly like mine. Customer workers are awesome. They kept in touch through the whole process. They sent pictures asking what I liked. They even took time out to give my neice advice for her future.
This dress is so unique and beautiful! I really feel the love and care put into it. The customer service with June Bridals was also really wonderful. They were in constant contact to make sure the dress fit perfectly and that I was happy with it. I'm so grateful I found you!
I received my dress today and had so much fun playing with different ways I can wear it in my cousin's wedding. As a rule I don't wear dresses. Ever. However, I love this dress. I was worried that the material may be a little clingy and emphasize my lumps and bumps. That's not the case at all. If anything the empire style waist is extremely forgiving and the dress is a dream to wear. It feels great on. Coming from a person who hates dresses, that's high praise. I'm considering ordering another, shorter one. Thank you so much!
The fabrics are fabulous! I'm glad there is an option to order swatches. They are silky soft, very wrinkle-resistant, there are SO MANY lovely colors, it was a little difficult to choose the color i wanted. BUT, i ordered a maxi-length dress in one of the greens! So excited to wear it in my friend's wedding. :)
The dress was absolutely perfect. The fabric is so wonderful and soft. Dress is gorgeous and arrived exactly when supposed. Very happy with my purchase. Thanks. I can't wait to walk down the aisle in this amazing dress. Thank you so much!
Thank you so much Kathy for putting my collection together and getting them shipped to the UK in such a prompt manner. I am absolutely in love with these dresses, they are exactly what I wanted! I first put in an order for three swatches - which all came very quickly. I then decided on three different shades of pinks for my English countryside themed wedding. The dresses took about 4 - 6 weeks in production but once I got a despatched note they arrived in under a week! I was amazed. These have made me even more excited for the big day now. If you are thinking about getting these dresses I would say go for it. Customer Service is excellent and the quality of the dresses it outstanding. 5 Stars from me!
I am thrilled with my infinity wrap dress! (especially after a disappointing purchase from a different dress company) Thank you for lifting my spirits with a stunning dress, that was just as expected. Beautiful color, inspiration, and workmanship. I can't wait to wear it in my best friend's wedding next month!
Answer: Dear Customer, Good day! Thanks for taking the time to write to us! Please try to find the order number you get from us or find it on the website in your account so we can help you check. If you still have other questions, please contact us at any time. Best regards, Customer service center
Answer: Dear Customer, Thanks for taking the time to write to us! Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability. If you still have other questions, please contact us at any time. Best regards, Dorriswedding customer service
Answer: I suggest you do NOT order from them at all as it is a SCAM!
Answer: Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Answer: China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
Answer: The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
Answer: Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
High quality cheap wedding dresses online! We provide affordable wedding dresses, prom dresses and bridesmaid dresses. Register today to win great discounts!

