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The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.
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Great dress, the color, fabric and craftsmanship are beautiful. I already have several occasions this Spring that this dress will be perfect for. The design of the dress makes it versatile as you can completely change the silhouette according to the size and placement of a belt. I am due this month and was relieved to see that this dress will work through each stage of pregnancy and still look great post baby. I can not stress enough what a value this dress is, absolutely limitless.
Also, the customer service was above and beyond what I expected. The seller was very eager to ensure she provided exactly what I expected and she was very kind and polite. She also included two additional, beautiful and free belts. Also, fast shipping.
I will absolutely shop here first for my future wardrobe additions.
Adorable, flow-y dress! Note that as shown in the photos, without a belt, the dress doesn't have much shape. It DOES come with a ribbon belt, and the seller included two other belts as well. Wore this for my maternity photos and had plenty of room for my baby bump (35 weeks) without affecting the length.
Seller shipped the dress very quickly, but it did take a long time to get here. I don't blame the seller for this, just making mention of it so others can take it into consideration and order well in advance.
I never write reviews but this company is such a scam that I need to warn people not to buy from here. I am very disappointed in this company and their customer service. The people there were very rude and they did not take responsibility for their mistake. Please do not buy anything from this company. They are a huge rip off. That is my main point about Dorris Wedding but if you want to read my story, see below.
I bought a bridesmaid dress from Dorris Wedding in 2018. I had found a very pretty rose colored dress on their website (see first picture) and it worked perfectly for the wedding. When I received the dress, it was nothing like what I was expecting. Turns out that the dress they sent me was a bright red color (see picture 2). I doubled checked my order and determined that the color I was supposed to get did not match what they sent. Naturally I thought a simple mistake had been made and that the company would be able to switch out the incorrect dress for the correct one. I was WRONG. I sent in a ticket letting them know a mistake had been made and asked what the procedure would be to get it exchanged. They wrote back saying that I would have to pay for the dress to be shipped back and I would only get an 80% refund since their is a restock fee. I responded saying that they were the ones that had made the mistake in the color and asked for a full refund so I could purchase the correct dress FROM THEM. They denied my request, saying that there are slight discolorations (because of lighting, photoshop, etc) in all dresses and that it is not their responsibility. This was not a slight discoloration. This went back and forth many times but they still denied that this was their fault.
It was my first time purchasing anything on this shop. I was very nervous, but reading reviews really helped me make my choice. And that is why I am sharing my experience here. I am having very difficult figure, nothing ever fits me in the store. So I was very careful measuring myself and sent all info I possibly could, even my picture just in case. I was scared dress will not fit, or material won't be nice, or that shipment will be lost... you name it. However, prompt response and assistance from Jen really helped a lot. She will answer & assist you with any enquiry anytime.
I got my dress... and it fits perfectly! I think it looks even better than on the picture! Everything was so easy, minimum time required, all done on time, best quality, best materials, tailored specially for you. I highly recommend it to everyone!
Mary is amazing, as a person and a dressmaker. She made me the most beautiful unique wedding dress of all time. This is my favorite experience. Everyone at my wedding was online with my dress.The attention to detail, creativity and skill that went into making this dress was perfect. Excellent communication too, updated me on everything along the way which made me feel secure. I felt like a queen on my special day, never felt more beautiful than when I wore this beautiful wedding dress. Wish I could wear it everyday. Thank you Mary for a perfect experience.
BREATHTAKING - this is all I can say, a truly elegant dress that came in just in time before my wedding:-)) Can't wait to wear it on my big day! The dress and its quality is amazing.
I can only recommend the store to anybody who wishes to have something extra, a special and unique dress - 5 Stars is not enough;-) Jen is the epitome of great service, she was patient, understanding and a minor issue was resolved with great speed and accuracy.
Again, MANY THANKS!
I emailed them to try and get help to order some swatches before I decided to complete my order, and they took two days to reply! And when they did they offered no help. They just told me to pick from what they have. Then when I went to checkout for the FREE SAMPLES shipping was $22.74... FOR "FREE" SWATCHES
Dress is very pretty in my picture, the fabric is nice. Mary is very easy to communicate and her piece of work is definitely sophisticated. Highly recommend to have a professional tailor for accurate size measurement, you will find a perfect dress that fits you from Mary!
This dress truly is beautiful! Perfect height however the only problem was that the arm holes were not large enough for me and the dress did not sit comfortably, so I will have to get it altered to fit. May need to include the arm hole measurement in the listing but this dress is stunning!
I absolutely love this dress! The size is perfect and it's very well made. My order was shipped March 3 and I had it in hand on March 26 which is more than reasonable to me. I'm so happy with the dress I think I'll treat myself to a flowy skirt! Thanks!
This dress is GORGEOUS! Wore it for my maternity photo shoot and it looked great. Plenty of length so covered my bump and was still long enough. Would recommend wearing it with a belt as there is quite a bit of fabric. FYI it's quite a soft dusty pink, this is a bit hard to tell in online pics sometimes.
This beautiful dress arrived even quicker than expected! I am so pleased with this whole order experience. Communication was helpful and pleasant, and the dress and accompanying belts are absolutely lovely. I would love to order more. Thank you!
The dress was a lot better than I expected! Just beautiful! Well crafted, awesome material and the cut is very well done! :) I'm happy and my girlfriend as well! Thank you!
(It was a nice surprise to get two small belts on addition!)
I'm not sure what to say except OMG! I added pictures of the dress I received. I reminds me of Madonna Like a Virgin Halloween costume...
My dress arrived ahead of time and of course I had to try it on as soon as it came. I was nervous to open it because I ordered it online, even though the seller stayed in contact with me the whole time and answered every question I had almost instantly. But when I finally opened it and saw my dress I had to hold back tears, it looks exactly like the picture. It's absolutely beautiful and I can't wait to see the look on my Fiance face when I walk down the Isle next month! Thank you Helen for making my dreams come true!
My dress arrived way ahead of schedule and is absolutely stunning!... the designer even gave me a sizable discount after asking "is this your dream dress?" as I wanted to stay in budget... I cannot say enough about the professionalism and constant feedback I received while my dress was being made... it looks exactly like the runway photo and came with a protective garment bag... most of all I WANT TO SAY THANK YOU... for making my wedding day special!?
The dress is lovely, and I'm so excited to wear it on our big day. Cindy was so kind and patient in answering all my questions, and the dress fits so nicely that I don't think I'll even need alterations. Like so many have said, it's a bit scary to order a wedding dress online without having tried it on first, but the fabric and craftmanship is wonderful. Thanks for the beautiful wedding dress! <3
Susan did an amazing job making my wedding dress. It looks even more beautiful in person, and it shipped 2 weeks before the expected delivery, which was great! She was very communicative, and the dress fit like a glove when it arrived. I couldn't have asked for a better experience. Even though wedding planning is hectic, Susan made one of the most important parts (the dress) easy and fun! Thanks again, Susan!
Wow my dress is absolutely gorgeous! Kathy was so great to work with. I had some customer size and color I wanted done for this dress to match the theme of my wedding. Kathy made my dress even better than I imagined! She responded quickly to all of my questions and my dress shipped to me so fast! Thank you so much, I can't wait to wear my wedding dress!
From start to finish, my experience of ordering with Suzanna has been a dream! I had left it fairly late to order as I'd been losing weight, but Suzanna assured me I'd get the dress in plenty of time (and I did!). All my questions were answered promptly and when I asked for a fairly big change in the design (adding a back) it wasn't an inconvenience. It can be intimidating buying a dress online but I guarantee you Suzanna will make your dress to fit like a glove! The fabric is wonderful, extremely high standard finish and packaged beautifully. Being a little on the larger size (14-16), I was initially worried about not having a corset/boning to hold everything in, but as soon as I put on my gown I felt super secure and comfortable. I can't recommend Suzanna highly enough! Thankyou :D
Answer: Dear Customer, Good day! Thanks for taking the time to write to us! Please try to find the order number you get from us or find it on the website in your account so we can help you check. If you still have other questions, please contact us at any time. Best regards, Customer service center
Answer: Dear Customer, Thanks for taking the time to write to us! Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability. If you still have other questions, please contact us at any time. Best regards, Dorriswedding customer service
Answer: I suggest you do NOT order from them at all as it is a SCAM!
Answer: Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Answer: China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
Answer: The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
Answer: Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
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