DoordashReviews 1,052

I order a meal for delivery and the delivery never occurred and my CC was charged. DD tracking system says my food was picked up and delivered. I contacted my Dasher who said that the delivery app had crashed and he was not able to pickup my food. Also mentioned that he was on hold for 20 minutes attempting to get the Dasher Support team to assist him. I was on hold with their customer service team and after ~30 minutes I hung up. I could never get the Chat to go through as it said that no one was available to assist. I never received a phone call from DD to inform me that my food would not be delivered due to a technical error. I was only left with a tracking system that said everything was delivered and a charge to my CC. This is NOT a way to run a business.

Website is easy to usr and order went smoothly but I couldn't believe the final price.

All I wanted was a $12 entree and was stuck at home.

After minimum purchase requirement is met (or "too small order penalty") AND delivery fee AND service fee (?) AND mandatory 10% minimum tip (on the whole total after the extra fees are added) my total ballooned to $$THIRTY THREE$$ dollars.

$12 --> $33

I cannot fathom how enough people are willing to pay 250% more just for delivery. It is far cheaper to pick up yourself or even order delivery from traditional pizza or Chinese joints.

Who uses this service regularly?

If youve suffered a debilitating injury and are housebound this is at least an option not to starve.

Otherwise WAAAAAYYY too freaking expensive to recommend.