DoordashReviews 1,051

Like a fool, I've ordered multiple times from DoorDash and have been served a side of disappointment every time. The drivers don't actually look to see if they picked up all the items, so plan for an extra 30 minutes to call customer service. The customer service is in India and they told me "we are not forcing you to use our service." They are correct, DoorDash is a waste of time, money, and hopes. This company cannot continue under their current philosophy and business practices.

Every time we have used Door Dash or ordered from a restaurant who uses them for delivery we have had an issue.

Twice In three months our food never showed. IF the food shows, there are entrees missing. 97% of the time they are 20-45 minutes late (past the 30 minute window) so our food is ALWAYS freezing cold.

Even the restaurants dislike using Door Dash because they receive so many complaints about missing and cold food.

Calling Door Dash is lengthy and frustrating. They act as if they are doing you a favor for reimbursing you for stolen meals that never showed up.

I did a review for doordash somewhere else before getting my food or receipt. My order was correct and delivered in the estimated time frame. However, I took advantage of the free delivery ad for your first order, and opted to put a $0 tip on my card as I like to tip with cash. After viewing my final receipt I see the delivery fee is marked free, the tip is $0 but there's a $2.08 "service fee" what the heck is this? Kinda defeats the purpose of getting free delivery. This entire order was about $. 25 more than it would have been using Grub hub even with their $2.00 delivery fee. Sorry, I didn't take any pictures of my food, I ate it!

I placed an order and waited over 2 hours before I was informed by the doordash driver that he didn't have a working car today. Why would DoorDash allow you to place and pay for an order that can't be fulfilled. The Help options on Doordash are not helpful at ALL and there's absolutely no contact information available except the driver's number which is useless. I will never use or recommend Doordash ever again! Poor app design, lack of communication, and UNRELIABLE!

The service isn't perfect. Orders are sometimes perfect and sometimes not as accurate, but what sets DoorDash at the top of my list of food delivery services (for those times I can't or am lazy and don't want to go out myself) is that DoorDash stands by their service. They make it easy to share mishaps and gladly compensate for errors! I can't say that about other services! With DoorDash, you don't even have to talk to someone unless you desire to do so! Problems are able to be addressed right there on the app! Easy! Professional! And the drivers come right up to your front door! (Postmates drivers stay in their car in the driveway until you come out searching after your doorbell never rings.)

Other services promise $100 free in delivery charges for your first month. Don't fall for their ploy! They pad food prices above what the driver pays the restaurant and still charge a service fee which their website states is 9%, yet, somehow the fee is much highercloser to 21%! When the issue is addressed, they don't clarify they just say, "No, that's the right price." And Menus are not even from the restaurants! They just pull from non-restaurant online menu sources!

I am not affiliated with DoorDash; after what I just went through with PM, I hope to help others avoid being ripped off and left hungry!

Bottom line: DoorDashGood; PM and other food delivery services like themBad.

Besides got my order 50 minutes late, driver walked to me under heavy rain without any hot bag or coverage therefor my order got completely wet and he didn't even said nothing l was in shocked couldn't believe what happened. Anyhow no way to contact with customer service which is awful coz only way e-mail which takes forever and they don't actually care.so one word this company supposed to be shutdown coz delivering unsafe food coz l been having stomach issue after that order..

Ince they don't answer in Australia. Literally the worst company I have had to deal with. My first order a couple of days ago went missing and was not delivered to me and was not delivered back to the restaurant, the redelivery was missing food, the bag was not sealed, which is unhygenic as the drivers can touch and go through your meals, and the food was luke warm. We ordered the next day from ribs and burgers and food was missing again and the sweet potatoe fries where cold. Last night I was promised a reimbursement and it has not come through after speaking with 3 of your consultants and being promised the credit would be applied right away and it has now been 3 hours and I would like to order my last meal from your poor excuse for a company, someone better action my credit right away otherwise I will be reporting your company to the ombudsman and the department of health for the way your company allows drivers to deliver exposed food. And another missed delivery tonight after taking my
Money. I expect nothing else from a dodgy company like this.

I've had multiple problems with DoorDash, none of them have been adequately sorted out. They offer credits if you have a problem but then you hit another problem and if you try and get your money back they write you off. My most recent issue was a problem with the app. It told me that my order was cancelled (which was annoying enough) but then the food turned up an hour and a half late. I provided screen shots of the app issues only to be told that they wouldn't do anything about it. I've also received food with hair in it, cold food and an extreme lack of service. Don't bother... try Uber eats instead, much more reliable.