DoordashReviews 1,051

FIRST time using doordash tonight, and NEVER plan to use them again. I placed an order, it showed it had been delivered so I went outside to retrieve it. It wasn't where I requested it be left so I looked around and did not find it. I contacted doordash and an online chat agent made statements before really looking into the matter which I took offense to. Examples:

"Our records show the dasher has dropped off the food at your location, so we will not be able to offer you a refund for this order. I'm sorry, I know this must be frustrating. "

"I can understand where you are coming from., I'd be glad to contact the driver. We run a series of automated checks on our customers' accounts, and your account did not pass one of these checks. It is our policy to not process requests for compensation in this case".

After reviewing the photo the dasher sent and looking at my neighbors houses I figured out they delivered it next door to a Senior Care Home and someone took the order. It was 9:30 PM at night and I'm having to knock on my neighbors door. The house was dark and no one answered so I let doordash know what I had figured out and told them how much I didn't appreciate the statements made before they had all their facts. I am awaiting a response from a Supervisor.

BTW, I've had pretty good experiences with Uber Eats, they update you regularly and there can be communication between the driver and yourself if needed.

I was receiving mail to my house from door dash. My middle initial is D not J. I reached out to them many times and explained you can't do it online you can only fix your first and last name online. Yet numerous customer service were incompetent and for some reason couldn't understand that and fix it! Even filed with the BBB and they didn't even adddress it and say it was fixed. Hands down just 0 stars their customer service is so bad!

Used this service on three occasions. After waiting for my food for almost an hour, items were missing. The last time that I used this service, the driver only showed up with my drinks (for a $70 order plus a good tip) and never returned with the rest of my order because he delivered it to the wrong address. Will never use them again.

The dispatcher(?) called me past the time my pizza was due; she was very difficult to understand, and she gave me several different stories: deliverer couldn't find the area, wanted an apartment number (it's a house), then I was told that she didn't know where to deliver it. What? Then, I get a call from the deliverer and she said there was no house number given. That's not how I sent in the information; my house number was the first thing I entered; they could not just have the street and not the number. Then, I gave her the house number and I went to my door (she didn't seem to know what a door was, either) to meet her--and I watched her go to the wrong house. She told me she had the wrong address.
This was the most slipshod delivery business I'd ever encountered. And, my pizza was ice cold.

I wish i could give 0 stars. A little back story, my phone was low on battery so i put it on the charger. Well, i have a 3 year old and he likes to play with my phone. I wasn't paying attention and he took my phone off the charger and it died.

So, I ordered $80 worth of food through them. When I realized that it had been over the time they said until it would be here. I checked my phone and saw that it was dead. I immediately charged it and when it turned on i saw that I had a "Order Cancelled". I got in contact with them and they told me that there wasn't anything they could do for me. When I asked if the driver could just bring my food back they said no. When I asked if I could have a refund, they said no.

I have 5 mouths to feed for dinner. They didn't even try to work with me to get me my food. Now not only did i loose $80, but I have to rebuy food for my household and some driver got enough food to feed 5 people.

Very poor service. They delivered the wrong order. I called customer service and they agreed to re-deliver the order. The same, incorrect order was delivered the second time. I called customer service once again, and they said that my only option was DoorDash credit, which is not helpful since I will never be ordering from them again. Moreover, the customer service rep was rude and apathetic. I strongly recommend that others use a different delivery service.

I've ordered through door dash multiple times and only had one or two mistakes but today took the cake. I ordered and the dasher got a flat tire so I was called by door dash support and given the option to cancel that order and have them send another order to the restaurant with a new dasher to pick it up. When the dasher arrived he personally messaged me and apologized because door dash support never actually sent a new order request. He manually gave the restaurant my order and waited while they made it. In the end it took 2 hours to receive my food, which took up my entire lunch break at work. I contacted support through my app and was told by two different outsourced team members that they would only offer a partial credit to my door dash account for their mistake. I have received a full refund from door dash for a smaller mistake, each team member told me a full refund isn't possible. When I called their 1-800 number and spoke with someone they told me that I had already been issued a credit to my account which I told them to take back because I never authorized it, I wanted a full refund and asked to speak with the supervisor. She argued with me over the issue and kept refusing to transfer me to a supervisor, finally she put me on hold to speak with a supervisor. I was on hold for 10 minutes before they hung up on me without even speaking to me.
Kudos to the dashers who work for this company but my experience with support has put a bad taste in my mouth and I can't imagine handling a customer the way they did me today.

At 5:00 P.M., tonight, 8/25/20, my wife used the app to order 2 Jersey Mikes Subs. They told us it would arrive at 6:20 P.M. and they took our credit card information. At 6:30 P. M when no one showed up, we called Jersey Mikes and found out that the Door Dash driver had left with a lot of sandwiches and never came back. They would send someone else to our hose with new sandwiches. At 7:15 we called and now they couldn't find the driver or the sandwiches, but a new driver would arrive shortly. At 7:35 the new driver was still on their way to the store so we told them to cancel the order and we asked that the purchase be cancelled also. Jersey mikes told us they couldn't do that and it would have to come from Door dash. Door dash sent us back to Jersey Mikes and they sent us back to Door Dash to no avail. Finally, we called our credit card company and they cancelled the charge for us. 3 hours of aggravation and no food. Door dash is probably potentially dangerous to use also as God only knows what these guys put the food through even if it gets delivered. We will never use DoorDash again,

This company has suddenly changed there service. You now receive 8-10 texts regarding your order. I'm thinking that some of the texts are actually coming from the driver/delivery person. I do NOT want my phone number given out with out my permission - which is what they did. Also, they now require a verification code be entered to place your order. They did not use to do that. Now I have to check my phone for a damn verification code before the order can be finalized. This is ridiculous. I have never placed an order that we denied or cancelled. This is getting to be a pain to order through them. Uber Eats - here we come. Doordash can kiss my...

It is completely ridiculous that my $33 meal turned into a $53 charge. Without my authorization, you charged me a 20% tip which was $6 not to mention a $6 delivery fee AND a $6 service fee? The driver is tipped from the delivery fee and the service fee has to do with you and the restaurant. I am requesting the service fee be refunded. If not, I guarantee I woll never use DoorDash again and I will make sure everyone else never uses DoorDash either.

I received an automated Door Dash text message that gave me a verification code I never requested. It said not to tell anyone this code and that they'd never ask for it.

At the same time, I received a random text message addressing me by my full name, telling me there was fraud on my DoorDash account and they needed my verification code (which I ignored). I checked my account and saw there was a $65 order from Chili's I never placed, that was going to be sent to a house over 1000 miles and several states away. A few minutes later this scammer said they needed the code or they'd lock my account.

I went straight to customer service, which asked for the last 4 # of my credit card, exact charges, and restaurant and date posted. But it was never charged. So I told them, it hasn't been charged yet, and they said they'd need to know for the investigation. Which makes me think they're just going to close the investigation since it doesn't match this specific info (I deleted the order so did not have the exact charges, and they deactivated the account so I couldn't search for it).

Then I asked what to do about this person texting me; they asked for the number and said they'd opt it out from future communications from Door Dash. I'm not sure how that helps me. Door Dash then deactivated my account temporarily.

My concern is this random scammer has my full name and number and however much else information. I reported the text messages to my cell phone company.

We'll see what DoorDash does, but the damage is done, someone has my info. I blocked the number but they could use another to contact me if they want. If I continue getting harassed, DoorDash will claim no responsibility and I will have to get the police involved.