DoordashReviews 1,051

DoorDash delivery offers the convenience of ordering from a variety of restaurants and cuisines. The plus side is the speed of delivery, with orders often arriving within the estimated timeframe. Additionally, their app interface is user-friendly, making it easy to browse menus and place orders. However, there are drawbacks to consider. The accuracy of orders and food quality upon delivery can be inconsistent, with some orders not meeting expectations. Furthermore, customer service responsiveness can vary, with some inquiries receiving prompt attention while others face delays. Overall, while DoorDash offers convenience, improvements in order accuracy and customer service would enhance the overall experience.

The drivers can take their time going to get your order then drive your food around picking up other orders and you get to watch your delivery time get longer and longer.

I placed an order that was missing two items when it arrived. I contacted DoorDash via the site, since there's no way for you to actually talk to a person. They said they'd give me a $3.00 credit on future orders. SERIOUSLY? That won't even cover the TAX that I paid on the missing items, let alone the items themselves. I will never, ever order anything with them again, because they are heartless thieves who don't care one whit for their customers.

DoorDash offers convenient food delivery at your doorstep, with a wide selection of restaurants to choose from. Whether I'm craving pizza, sushi, or Thai food, DoorDash makes it easy to satisfy my cravings without leaving home. I appreciate the user-friendly app interface, as well as the real-time tracking of my order from preparation to delivery. DoorDash has become my go-to option for hassle-free dining.

They delivered the 3 wrong dishes on two separate deliveries and they compensated me for the one only. They denied compensation or redelivery for the other two...implying I complain too much as a customer...so now I have to accept any delivery?
They didn't even check with the restaurant to verify what I was saying they implied denied
Max

I had a door dash order from Checkers, 30$, it added up to 19$, but oh well. It took 1 hr 30 minutes for it to get here and Checkers is 3 minutes from me. The guy showed up to my backdoor, no bell back there, I only saw him cause I came in my hallway and saw this strange man at the back door. He tried to give me ice cold burgers n fries and pop with melted ice in it. I did not accept the order from Osariemen, oh and I kept calling him but he never answered *******426. Looked on my back porch just now n saw he left the food sitting in the steps, the rabbits are enjoying it

Received too many missing items and really horrible Long John Silver food. I knew better than to order in the evening. Ordered two platters, side of hush puppies. Didn't receive any seafood or the chicken. Hush puppies were extremely hard. Everything was very greasy. Complained to door dash customer service. They were unsympathetic. Refunded 3.00 on 40.00 + meals. They kept changing the delivery time. I told them, I absolutely would never use their service again. I never have since. Would never recommend this company.

I started working with Doordash, and everything went well for the first two weeks, from 02/16/24 when I opened the app I no longer found hotspots and couldn't even make appointments. I made several contacts by email, phone and text message to doordash support and every time I got different information, always PASSING THE RESPONSIBILITY ON ME (USER). On 02/26/24 I managed to make an appointment for Limon (a city that is two hours from my city) to my surprise when I arrived in the city of Limon there was no more appointment I made, I had to call the attendant 5 times the last time informed that: the dasher works for two normal weeks and then he will need to make appointments BECAUSE THERE ARE MORE DRIVER THAN DELIVERY offers. We were never informed of this at any point and even worse, it is unreliable that the schedules that were scheduled will be maintained, especially because I scheduled one for Saturday 03/01/24 and it has already disappeared, meaning I am unable to work like that. NEED HELP.

Date of experience: February 27,2024

You're a driver and your acceptance rating falls below 70% for whatever reason it could be because you didn't accept it quick enough because you're driving you won't get a lot of offers you could spend three hours and get one delivery plus the fact there's no benefits no pay waste gas money not the end of the year you end up paying more than what you are so horrible company to work for

3 times this week order never arrived and door dash don't refund never order from here go Thur grubhub and instacart

I called my app stated my food was deliver. I called and they said because I order alcohol. It was cola champagne from a puertorican restaurant. I was told that I had to wait 24-48 hours for my refund. No food for me.

After last night, I am not using DoorDash every again. There are a handful of times I have gotten rude dashers but last night was completely unacceptable. This man came to my door and was so incredibly rude to me and my husband for not coming to the door. Our dogs bark and we were watching a movie. When I told him he was being very rude he threatened to take my order away and cancel it. I think he was unhappy with the tip but I generally tip low and then give the rest when the order gets here in good shape and if the dasher follows instructions. I do this because I've had so many things go wrong with dashers. These people literally know where we live and to have someone come to your home and treat you like that is crazy. It seems they let anyone become a dasher. Be careful

I have using door dash less frequently the costs are absurd. If the restaurant doesn't accept my call in order screw them.I will not pay exorbitant fees for food

Last night, for my birthday, I ordered dinner for delivery through DoorDash. The restaurant got my dinner wrong, and clearly did not read the customization notes that were clear and in all caps. My birthday dinner was inedible, and I had to resort to something else. DoorDash denied my request for a refund! I canceled DoorDash and highly suggest nobody use them as they are thieves and scammers who do not have any customer service.

They will make you pay on order you never got they thieves there is no other word to describe there is no one to talk with they will torture you until you break down and stop calling them and accept the fact that you paid money on order you never received so yourself favour and avoid from them

Deleted app. Look at all these reviews. They ripped me off for 100. Talked to 3 different people. They never refunded or called me back. What a piece of s*** company.

*edit* if you get scammed into ordering from a store thats to far away dispute the charges with your bank like i did! WHAT A SCAM! That's dirty. Report Door dash to BBB.

The company has zero respect for their clients. I have been a loyal customer for years. Spending way more than i should have. I placed an order the day prior for over 200$ as i was hosting a party. The fact that they didn't even reach out to me to let me know the order was able to be filled is ridiculous. After contacting the company and letting them know i haven't received my order they kept saying " i will receive
Your feedback". Zero cares. I'm disgusted with the treatment. I urge everyone to use a different service provider before this happens to you

The door dasher delivered my food to the wrong address. They took a picture of my food with the wrong door and address but refused to give me a refund.

I've had problems in the past with drivers not reading instructions and food being delivered to the wrong place. But the last two couldn't even speak English, except to say "Door Dash" and "la puerta". Which means they couldn't read the directions to my apartment that's in a two-square-block complex with dozens of "puertas". The last driver was also really rude and acted annoyed with me for not speaking Spanish. I'm no racist, but if I place an order in English on a site that's in English, I sort of expect the driver to understand English. I guess that makes too much sense for Door Dash though. I complained the first time and they said it wouldn't happen again. But the next time, it happened again. I'm done with their lousy service and their ridiculous fees. I'd rather pick up my own food for about half the price, and not have to deal with all the aggravation.

Terrible customer service. I ordered breakfast from Tim Hortons and the lid from the coffee came off during delivery and partially emptied the coffee on my sandwiches and soaked them. Made them inedible.
I called customer service and they kept placing me on hold (about 8 times) and eventually said they could only give me a $5 credit. My entire breakfast was ruined and inedible yet that was all they would do. Terrible customer service!
I have cancelled my Dashpass and will eventually close my account but I am NEVER going to use them again. UberEats will be my goto service from now on.