DoordashReviews 1,051

Both times I used them my products were delivered to the wrong address. Customer service was no help.

I was told I would be getting a refund from Cheesecake factory for messing up my order. I paid 21.34 for a chicken finger dish and only received 3 chicken fingers, my account shows that they issued a refund but really did not. I called and spoke with some foreign person who sent me an email saying Doordash policy so I would not get my money back. Do not ever use them I am cancelling my acct and telling everyone I know to never use them again, go to grub hub they are honest door dash are thieves.

Worth a star for the company, not the driver. We placed an order and waited a while for it to arrive. Later received a text message from the driver saying it was delivered, picture included. But, what he actually did was, take a photo saying he dropped it off, but the front office cameras show he picked it up and left. Now his phone number is disconnected- Just an FYI- in case you run into this guy. Not cool. Keep the $5 tip, you must be pretty desperate to be doing this to people. The front office has a photo of you and your car, so they too know who to look out for... in case this happens again to someone else.

The driver picked up my order from…Carrabas
The driver picked up my order from Carrabas and left without the drinks I paid for. Carrabas said she... Ydania... ran in, grabbed a bag, never spoke with anyone and left the items behind. She is unreachable. Carrabas refused to refund the money I paid for the drinks because it's a third party delivery. A third party they contracted with by the way.
Screw doordash and Carrabas. I will NEVER use either of them again.

Horrendous! And a rip-off! Used to be ok during covid lockdown, but now they deliver late, cold food, and many times they cancel your oder after 1 hour waiting. The food arrives not well packed and without the original receipt. Be aware - I actually found out that the prices are much higher than what the restaurant charges! So, you pay the pass, the tip, and extra 20% per oder! It's more reliable and much cheaper to order directly from the restaurant!

Apparently you don't get to report bad service you receive by using door dash. I got told tonight there's nothing they could do and to pretty much deal with it. Sorry but I was raised that if something isn't right, you correct it somehow some way. Nope not according to them. I'm giving my business to Uber eats and grub hub, door dash is a joke. As a paying customer, I do feel it's only right for them to correct any wrongdoings on their part but nope, I guess they're without fault on everything.

Me as a driver for doordash. They exspect you to deliver food 12 miles away for 3 dollars. Also if you dont take those orders they want to pause your dash or just end your dash. The base rate for a delivery is only 2.75 in they exspect us to use our car and gas not happening. Customer support is a $#*!ing joke also they don't care about your concern they just dismiss you and you have to fight to get half pay. Doordash is a very underhanded company. They steal your tips and don't ever have any incentives to do delivery you might make 10 to 12 an hr at most and then by the time you pay for gas you work for less then min wage

As someone who orders $1,000 per month worth of food from food delivery apps, I am more than qualified to tell everyone – NEVER USE DOORDASH.

I recently received an order that was NOT what I ordered -- the food had been dropped and tampered with (the photo is literally what I found when I opened the box).

I called Doordash and was escalated to 3 people in 40 minutes, and STILL no resolution or refund. I subsequently called the restaurant and they confirmed they did not drop the food -- clearly.

The final person on their escalation team refused to refund my money and said they would call me back. Still waiting for that call. I wasted nearly an hour dealing with these imbeciles. So I am going to dispute the transaction directly with my bank.

Doordash delivery service is horrendous. I have received numerous late orders, someone else's order entirely (on multiple occasions), and food that was tampered with!

Doordash customer service is abysmal (on hold for 30+ minutes); they scrape the bottom of the barrel when hiring drivers and customer service reps.

Seriously, I've never had multiple headaches and issues -- with one delivery app -- that compares to Doordash and their company-wide incompetence. I am deleting the app today and will never place another Doordash order and ensure everyone I know does the same.

2 incident occurred that caused me to delete my door dash account. First incident i purchased an order and didn't receive my order; I was actually given someone else order and they charged my card more $$ without my permission! They did nothing to help me as a customer to refund or replace my order. Second incident I went out of town and placed my order forgetting to change my address I edit my address less then 30 sec after processing my order i paid 37.00 and and got a refund of $6 for wrong address and NO FOOd. IM DONE

NEVER EVER use DoorDash. I've been using the app for a bit, and even eventually subscribed for the DashPass. I work ridiculous hours and the thought of having something delivered was great. I would order multiple times a week, paying the exorbitant charges because you have to pay for convenience. My issue isn't with the ridiculously high fees, it's with the customer service. Usually there are no issues, but when they are, I report them to the app as I learned that the restaurant I ordered from would usually tell me to take up the issue with DoorDash. I'd not get my order, but someone else's. Food would be wrong. I'd be missing items. Sometimes the food would not even arrive. Usually DoorDash would issue a credit of some sort. What finally pushed me over the edge was that I placed several orders over a two day span and they were comically wrong, reported to DoorDash, and the first time in this particular comical error, their representative promised credits. The credits never appeared. I called to speak to a representative and they tell me that they couldn't process it but they'd forward my claim to their tech department. I order again... Another issue. Can't get any credits. I ordered again, dasher seemingly drops off the food, I go to pick it up not a minute later and the food is nowhere to be found. I call DoorDash and they tell me there's nothing they can do because I have had too many issues in the past and they wouldn't be able to assist. Spoke to several representatives and they accused ME of being suspicious. I could go on and on about this but I've chosen to never do business with them again.

Up until today, my experience with Doordash has actually been really good. I order a minimum once a week and on the rare exception my order was messed up, I would either get a partial refund or re-delivery. I have Dashpass to save money. Made a mistake and changed from monthly to yearly, Called customer service and asked to get yearly refunded($100.00) and go back to monthly($9.99). The rep confirmed I was back on monthly. I ordered 5 times after that and tonight I opened the app and it said, I could have saved $46.00 with Dashpass. I was like I have Dashpass. I looked into it and I was never placed back on the plan so I paid all the fees. Called and asked for at least half that back since their rep made the mistake and was told $10.00 was all they could do and then I could resign up for Dashpass... there would go my $10.00 credit. I did not resign up as Hulu is giving 6 months free with Uber Eats. Very disappointing to a loyal customer.

DoorDash is a very easy to use food delivery company website. So I made an order onmy delivery was supposed to be at 10 to 11a.m.

After over an hour talking to customer service, the issue was never resolved. I was promised credits that were never received. My kids went hungry as they were unable to fix issues on the account so an order could be placed. TERRIBLE service.

My sister placed a order for me from Chills for my birthday. I never received anything but she got confirmation that the order was delivered and it never was. So now she has to go through the whole process of getting a refund. And why send a confirmation if I never received the order? Very disappointed.:-( I wouldn't recommend this app.

I ordered dinner for my child through the Little Caesar's app. Their tracker says that it was delivered at 8:10pm. It was never delivered. I was prompted to call and text the driver. I called four times and texted five times with no response to either calls or texts. I then called the restaurant several times, but there was no answer. By this time, I just want to resolve this in person, so I drove to the restaurant. I walk into the restaurant as I'm calling them only to hear the phone ringing. I asked the cashier if they were going to answer the phone. They replied no and just let it keep ringing.

I spoke with the manager on duty, and she replied that since I ordered through the app, the app has no affiliation with the restaurant. She wanted me to take it up with Door Dash and that there was nothing she was going to do. There was no attempt by the manager to even attempt to make it right. By this time, it was 8:55pm. My child was supposed to be asleep by 9:00pm but ended up going to bed at 10:15pm after we finally got dinner.

The next day, I try to chat with someone from Door Dash. After ten minutes of chat, it abruptly ended. I got the same result when I tried again. I then tried to call and was on hold for 30 minutes. They refused to let me speak to a manager and instead told me a manager would call me back. So far, I've received no call at all. This is no way to run a business.

Bad. Terrible. They're just unbelievably horrible. And they don't give a rat's $#*!. Use any other vendor besides Doordash.

Door dash doesn't pay enough. I use a tank of gas per day and put a couple hundred miles per day on my car and work 10-11 hours and only take home $130. With the price of gas and cost of owning and operating a car the expenses outweigh the income. If they provided the vehicle and gas it would still be a low paying job. With gas at $2.90/gal and only paying $2 per delivery if there isn't a tip and I have spent 30 minutes getting an order to someone 7-8 miles away it isn't worth my time. Chump change for wearing my car out.

Me and my kids have saturday morning routine to have breakfast and watch pokemon. This particular morning we decided to get donuts from dunkin and coffee for me we waited an hour and a half only for them to cancel my order. I then went down to dunkin myself and they still had donuts and the coffee i wanted so dunkin wasn't out doordash was just lazy and unprofessional