Dooney & Bourke

I placed my order on the Dooney and Bourke website 16 days ago. My credit card was charged immediately, but I still have not received my order and have gotten no shipping updates.
I have emailed twice to check the status and got one automated response that did not answer any of my questions.
Based on the prices of your products and the claims of high quality leather items, I would expect much quicker shipping and better customer service!
Very disappointing!

Purchased a bag that turned out to be too small. Have been trying to figure out return process as it simply says to take to UPS and scan the bar code. What bar code? No response from anyone at DB.

I have not received this order yet. So, I have no comment until I check it out. I have always enjoyed Dooney, and can't wait to try thus one too. Hope it gets here soon.

I attempted multiple times to order the florentine large satchel bag for my mother for Christmas. The order processed the first time and two days days Dooney cancelled the order. I ordered 2 more times before calling and those also cancelled. Upon calling, I placed orders with two different cards and all the orders cancelled again. A total of 8 orders cancelled with three different cards. So upsetting

Ordered a Sorento Hobo and a minimalist credit card holder on December 12 with expectation of receiving it by December 24th. Today is December 26th and no package received. No clear order tracking available. Very disappointed in this shopping experience.

Dooney and Bourke are worthless crooks, they sent my package to the wrong address and when I called to have them send me another order or refund me my money they refused, when I asked to speak to a supervisor or a manager they refused, I have filed a dispute with my bank for no services rendered and filed a formal complaint with the Better Business Bureau, in the meantime my wife's Christmas was ruined, thanks to these nefarious actors. NEVER AGAIN, NEVER EVER AGAIN, will I order from worthless Dooney and Bourke, everyone who reads this, do yourself a favor, go buy a Michael Kors bag.

I have contacted customer service twice and FedEx because my package was due a week ago. I made the purchase for a trip and it didn't arrive on time. It's still not here and customer service never responded.

I ordered a package on 9/4/25, which was shipped on 9/8/25. The package has been stuck in transit since 9/12/25. I contacted customer service today 9/22/25 and I am now being told that I cannot receive a refund nor can they send out another package until a two week investigation is completed on their end which would be 10/6/25 an entire month after my initial order date. Also once they confirm after two weeks that my order was lost in transit which was already confirmed by the shipper today I would only be eligible for a refund and they can't reship my item. I would stay clear of this company as they can't even honor their own shipping policy placed on their website.

This may only be the 2nd or 3rd review I have ever written about anything, because I just elect to take my business elsewhere, rather than take time to write a review that will likely be ignored. Over the years I have purchased numerous designer or pricey bags for my wife, mother, and daughter both online and in store. Quality and presentation are very important to me. Needless to say, I was extremely disappointed in the packaging and condition on arrival. The bag arrived in one oversized damaged shipping box with nothing inside to protect and secure it from being damaged and bouncing around like a pinball inside of this box as it travels. Also, color shades were not as they appeared to be from the description on the website. I am business man and work in retail sales, so I am aware that you often don't get a second chance to make a first impression, which is why rather than taking the time to write a review about an experience, I just usually take my business elsewhere. For some reason I felt compelled to share my thoughts on this experience. Hopefully, this will help ensure some better practices, if this is the norm...

I ordered a purse as a gift and, before it shipped, I received an e-mail that the price had dropped $50. I contacted D&B, was told a "ticket" had to be created and it'd be a few days before I would hear back (should have been clue #1). The purse then shipped and I never heard back on the "ticket". When I contacted them again, I was told they could not honor the price change. The purse is exactly what she wanted, but I personally will never purchase anything else from D&B.

Ordered a bag to be shipping abroad. The bag came in the wrong color. Customer service told me there would be no replacement and that I must be confused because white comes in different shades. I said yes it does but Yellow is not one of them. The bag was a completely different color (which they sell) and packaged as if it where white. How dumb do they think we are? After 40 years of purchasing bags and being a loyal customer I'm done.

I placed an order and received the box quickly but it was the wrong order! I contacted support and returned the mistake, but weeks later, I have still not received my original order or a refund.

When we ordered the x2 purses part of the decision of the purchase was date of delivery that was supposed to be on or before the 24th of Dec. The item was delivered on the 27th. I contacted the customer service inquiring of this and they said due to high volume of orders is
Why they couldn't guarantee the promised date when we initially ordered IF we knew that initially or seen it written anywhere we wouldnt have ordered it. My email response was basically WHY as a consumer my issue and unexceptable. I would've been more understanding if it was delayed due to inclement weather or even a strike but that wasn't the case. After I sent the email there was no response "dead silence". They didn't even offer some sort of discount on another purchase or even validate my response, ALSO what's even more frustrating the purses we purchased went ON SALE before we even received them! In addition one of the purses was slightly scratched and leather rubbed along the side! We have ordered from them last year same time frame and had ZERO issues with delivery and purses undamaged! Not sure what has happened since then but they have shown it wasn't about the inconvenience or frustration of the consumer it was about the their high volume of orders and just deal with it! They got their money ON TIME and obviously that's all that matters!

So I bought the "Botanical collection - Geena Satchel" along with the "Pendant Key Chain" and paid extra both to arrive earlier than the standard time. After several times and weeks of tracking the package and seeing there was no sign of it - I called customer service and they opened up a case for me since they couldn't find a way to look for it, apparently. After a few days it was confirmed from Dooney & Bourne that it was simply lost and I'll get a "refund".

I am still waiting for a refund to this day and at the bare minimum a sincere apology for this inconvenience and lack of customer service and support. It was honestly such a disappointment and it was for my grandmas 80th birthday. This company is completely unreliable and I would not recommend to purchase from here at all, specially if it's going to be for an important event like it was for me.

I bought 6 bags in the last year from Dooney. Last order was a TEAL FLORENTINE, THEY SENT FOREST GREEN! When I called they said it was the right bag, I didn't feel like sending back! Then I Pre-ordered a Plumeria for my daughter bday over a month ago. I was told I would be sent by 2/11/24. Now today 2/11 they told me 4-6 MORE WEEKS! THEY HAVE PEOPLE ORDERING STUFF KNOWING THEY CANT FILL THE ORDERS! I'M DONE AFTER I RECEIVE THIS BAG FOR HER! IF I HADN'T TOLD HER, I WOULD CANCEL IT! I ordered the Plumeria Bag 2x. First time I ordered with a wallet an they couldn't give me a date to receive so I cancelled. I reordered an chose a different wallet, but then they took the discount an charged me $100 more for the Plumeria saying it wasn't on sale anymore, but everything else was! JUST SCAMMERS! THEY SENT THE DARK GREEN BAG TO THE LEFT, BUT I ORDERED TEAL BAG ON RIGHT! I LOVE TEAL, NOT DARK GREEN! BUYERS BEWARE, THEY ARE SCAMMING!

I sent back a gift (purse) I purchased from Dooney & Burke with a Mfg defect. A D&B employee signed for it, stole it and D&B's owner told me it was not their problem. 0-Customer svc. NO REPLACEMENT... Thieves!

Unable to purchase from website Christmas present for daughter due to billing policies. Will not speak well of this retailer. They failed to resolve customer problems.

I just received my bag it was horribly made, the stitches were irregular and bag was terrible. Probably made in China. Returning it as I am very disappointed. No need to sent pictures as the company knows the quality of its products. This is the only company I know who takes 10$ for returns shameful.
Dr.Hussain

I own multiple Dooney handbags and have tried other competitor brands as well, nothing beats dooney quality.

I got my first ever, brand new handbag from Dooney & Bourke! In fact I bought two wallets, a coin purse, two satchels, a saddle bag and a zip zip. A couple were gifts and a couple were for me. I had bought previously loved D & B handbags! But, I sometimes came here and looked around! I dreamed of a brand new one.There are so many different styles to choose from. I kept one of the satchels, a wallet, a coin purse and a saddle bag for myself. I gave the rest to people I love. The stitching and leathers are something to behold. They're like Art. On the one wallet I chose had RFID protection which is a plus. They will last for many years. They have room to carry everything! The key hooks are so cool! The keys are always attached! I bought all black except for one black/brown which on the used bags were my favorite! Gotta love Dooney & Bourke for their pebbled and other leathers, their designs, their quality, different sizes, their fantastic bags. What's not to love...I have fallen in love! I will always have a Dooney & Bourke handbag! The leather smells incredible! Thank you Dooney & Bourke for making the most incredible, most durable, prettiest, most gorgeous bags ever!