Dooney & Bourke

I ordered a midnight blue zip zip satchel bag October 2022, about two weeks ago I noticed that the bottom leather trim which is like a light brown color is getting discolored, almost white, I got in touch with the Dooney and Bourke customer service to see if I can get it fixed or replaced, the answer that I got is that there is nothing they can do about it because that is wear and tear, the bag is only three months old and I do take good care of my bags, especially if they are expensive. Right know I am stuck with it, in a few
More months I probably won't be able to use it anymore. I will never buy or recommend Dooney &Bourke... I will give them 0 stars...they suck.

Ordered purse on December 28,2022. On January 20,2023 STILL HAVE NOT RECEIVED! To avoid delivery problems I had it shipped to my business office which is open 5 days a week and UPS delivers every day there without ANY problems. Customer service said it was a shipping carrier problem. The package is being returned to them and in 10 days will issue credit to me. I wanted the purse not a credit but customer satisfaction is obviously not Dooney problem. Will never TRY to purchase Dooney again!
Order DB*******.

Ordered a bag and a wallet was in stock when ordered charged my card was supposed to receive it for Holiday shipping Before Christmas never received it 3 weeks later got the wallet called to find out where the purse was it was on 6 week back order trying to get my refund back and now I have to send the wallet back and they're charging me $9.50 to send the wallet back on their mistake

I pourchased a christmas gift oct 19th thinking I'd be ahead of schedule. Unfortunately the gift was not needed or desired and I contacted customer service. They refused a refund or even an exchange. I would not recommend this company to anyone, since there customer service is so poor

I spoke with Dooney's customer service department to request a return label for an Alto Small Camilla handbag and Ostrich continental wallet, as my request was outside of the 30-day return window. I explained that I had purchased the $400 gift in September for my mother's November birthday but she was suddenly admitted to hospice and passed away. By Christmas I realized I still had this costly gift. Dooney was still selling the items online, so I kindly requested an exception to the return policy and wished to return them for a refund. I was told, no without any discussion. There was no consideration for my particular situation and grief.

Placed an order over Thanksgiving weekend. Three days after that I got an email saying that an item was out of stock and that my order was being canceled. Didn't see that status when I looked up my order online so called customer support. They told me it was an error and that my order was still good. I got an email two days later telling me my order was still good. 10 days before Christmas. I got another email telling me my order is now canceled. Look online no change in status. Call them up and they confirm. My order is canceled. They sent me a 20% off discount coupon that was usable on anything I tried to order. Very very very poor customer experience and apparently no inventory management systems on their side.

Worst customer service ever. I purchased a bag for black friday., never received the bag and they don't want to get me a refund. I have now no money to buy another one and no present for my wife for christmas.
STAY AWAY FROM THE HORRIBLE COMPANY.

Pathetic, disgusting customer service. Purchased what I would consider a luxury item but was treated like someone in line at WalMart (who actually has decent customer service) because I had to return it since the color looked nothing like the picture online. They charge you $9.50 to print your own label and drive the package to a UPS store and then they charge you tax on top of that label fee. For a brand new item that was not what was represented on their website! When I called customer service, I asked to speak with a manager and they told me the manager would be available at 6 pm but customer service closes at 5 pm! Then I initiated an online chat and was lied to again about the manager.Too bad they can't be put out of business for the BS!

Ordered a bag on 11/29. Received confirmation and tracking number a few days afterwards. Tried to track shipping and was informed that D&B received my payment but the shipping was canceled for whatever reason. Customer service stated that I would get a new tracking number in 24-48 hours because the one they originally gave me was incorrect and the bag had been shipped. I requested to speak to a supervisor and was told that I would have to wait 3-4 days to speak to a supervisor. SUPERVISOR NEVER CALLED. Requested for order to be cancelled and was told that the order has been shipped so I could not cancel it but they were still unable to give me an accurate tracking number. I waited 96 hours & called back only to be told that the tracking number they previously provided was correct & the package will be delivered by 12/10/22. I checked ups tracking & that was indeed true but only that it was being mailed back to sender. Asked for supervisor again and was told that I would have to wait another 3-4 days for a supervisor to reach out. Very unprofessional people. Unorganized. Rude. Does not care about getting correct information to the customer

Purchased this bag for my mom, and she was beyond thrilled. She has wanted a Dooney bag forever. It was made very nicely, and felt very durable. The leather and hardware are very nice. It's a classic design, and we really love it! It also came with a nice dust bag & warranty.

I received a defective purse and returned it. The receipt had options for returning items, one of which was the USPS as long as it is insured. It was. They WILL NOT return your cost of shipping if you don't use their return label which I did not receive. Their product was damaged. They owe it. It's not the money, it's the "policy" and attitude. I wanted to have it REPLACED, but they couldn't do that either for some reason.

Dooney and Bourke is not the same company they were years ago. They are on a steep decline as far as I'm concerned. As a Dooney lover for well over 25 years with an inventory of over 35 new and vintage handbags, I have to say their quality and customer service are below sub-standard. Plus, they do not have trained people to process credit card payments. How is it that a company like D&B will ship a handbag to a customer without processing credit card payments properly? And then your audit team and collections department emails that customer 18 months later looking for payment. Who does that? Now, that customer has to dig through months and months of credit card receipts to realize that the credit card transaction never happened. So who's fault is that? Surly not the credit card company. It's D&B's. Get your act together or you will lose (if you haven't already) new and long-term customers.

I ordered a wallet for $79 and matching crossbody bag for $89. The bag was a preorder with an ETA in 2-4 weeks. I entered my email address on the bag to receive a notice when the item was in stock. I received the wallet and loved it; can't wait to put it in my new matching purse. I waited an additional week after receiving an email saying the bag was in stock to contact Dooney and Bourke for status. I was informed, by Amanda, that the order was canceled because of demand. The bag was still in stock but the price increased to $119.00. They would not honor the price I originally ordered it for.
I understand demand and price increase, but they didn't even notify me, they just canceled the order. When I called and asked to speak with a manager, the guy transferred me to dead air. The worst customer service ever. They may have a quality product but they are, without a doubt deceitful and greedy.

I purchased a satchel which I've wanted for years. Let me preface I ordered one years ago and the hardware was scratched. I asked that they either provide a discount or replace it. They ran out of the color I had wanted and wouldn't provide a discount either so off I go to pay $10 on a return for a damaged product. Flash forward years later. Same satchel in a new color and a "reduced" price. The bag took weeks to be delivered since I had to pre order it. The bag received is nothing at all like the color on the site. I'm not talking a small difference. This is a completely different color and when I visit the site to see the color I ordered I realized this isn't even the same trim color. So they sent me the wrong color. I called them, and they said I could return it and they would deduct the shipping from the credit return. So I have to pay shipping costs for a bag that was sent to me in a completely different color (their error). Ok. I ask if I can just replace it with a different color since the original color I ordered is no longer available they said sure BUT I'd have to purchase the bag at the higher price because there's no longer a sale and then call them and they would refund me the difference. Oh yea, sure because I trust this company so much. No thanks. At this point I'll keep and gift the bag. I will NEVER buy a D&B bag again. Not worth the hassle and aggravation.

At 51 years old, I thought I'd treat myself to a "real" handbag for once in my life so through QVC I bought my very first one because I could make payments w/ no interest. Thought I was in heaven when I got it. Only used it for Spring/Summer so I wanted one more for Fall/winter. I received it. Didn't care for the hobo style after all but it's my fault that I chose it. What wasn't my fault was the trim was coming off both bags already! Really? Paying hundreds of my hard earned money for trim that falls off? My cheap Walmart bags didn't do that! After I read that I'd have to pay to send the purse back and have to pay for repairs, I just decided to stick with them. I will use them falling apart or not. Also, on my grey purse, the bottom corners are all scuffed up down to the actual leather. I don't drag my expensive purse on the ground so I'm not sure why it looks so rough after only using this purse for two seasons. Just disappointed in the quality of D&B and will never buy again. Actually, I'll never buy another expensive purse from anyone else. Not worth it.

From what I can see it's all a scam I did a preorder over 3 months ago they told me I would have it in 2 to 4 weeks after 5 or 6 weeks I started calling they told me it was in the process of being shipped after a month of that I got a cancelation notice that they canceled it they said that they don't have an production why was I told that it was getting ready to be shipped and why do I preorder if you don't even have the product all of scam very rude corporate doesn't even seem to care.

PLEASE DON'T WASTE YOUR MONEY! NOT A REPUTABLE SITE! ORDER 4 PURSES IN SALE, 3 WAS SHIPPED THE OTHER PUT ON BACK ORDER NEVER RECEIVED, WAS ALWAYS TOLD 10 DIFFRENT STORIES WHEN YOU CONTACT CUSTOMER SERVICE YOU MAGICALLY DISCONNECT! WHO CHARGE EXTRA MONEY TWICE FOR A PURSE THAT SHIPPED DIFFERENT WAREHOUSE? SCAMMER!

Idk where y'all are buying your bags from, but I have a difficult time believing these reviews. DB is some of the highest quality leather at a halfway affordable price.