Dooney & Bourke

This is my 4th Dooney purchase and absolutely love it! Each one is unique and so beautiful. You won't be disappointed if you purchase from this company

Misleading photos on size and tiny print of dimensions which is illegible on a cell phone describing various sizes caused me to order what I thought was an identical bag in another color. They refused to accept that they needed to fix their catalog description and photos including a misleading shoulder bag headline (leaving out the word "small"). Their photos of the two-sized bags were identical, and they still charged an $11 return fee. After 2 calls, both between 30 and 45 minutes, I gave up, explaining that they needed to change their catalog description, headline, and photos to better depict the smaller size bag and not charge a loyal customer the $11 shipping to return. Viewing on a phone, it is almost impossible to read the details and pictures are identical. I'm 70 years old. They farm out their customer service to India and they are unapologetic, stern, and don't give a rip about the customer. For a company that charges what they do for their products, you would think their customer service and policies would reflect the need to please their customers. But it does not. BEWARE if you don't read all the fine print (pull out your magnifying glass) you will not have a good experience returning your item!

I own several of their bags. I have always taken excellent care of them, according to their directions. I had a bag that had defects in it. Reached out to customer service. They said there was nothing they could do. That was normal wear and tear. After arguing that it was a brand new purse, they finally agreed to let me send it in to them(my cost) to check it. Of course, they said that there was nothing wrong with it and they have returned it. And then they didn't give me a tracking number so that I would know when to receive it. I told them I was not comfortable having something like that delivered without knowing when it was going to arrive on my doorstep. All of this was back-and-forth through multiple emails to just get nothing done. So then, I reached out via chat to see if they could give me a tracking number. They told me they would send it to the other DEPARTMENT and I should get an email within 24 to 48 hours. Really! I love their purses, but I am second-guessing buying any more. The amount of money I spent I would expect better customer service.

My first order was confirmed 10/14/23. It was canceled without my knowledge and without any communication from the company. I contacted customer service to follow up 10/27 and their response was a sad excuse for an apology. Amanda, the customer service representative I emailed with multiple times was less than helpful and apathetic.
My second order was canceled in November for reasons still unknown to me. When I contacted them about the cancellation, Henry at customer service simply said I couldn't spend above my gift card amount and hung up. That made no sense to me. I stupidly tried to make a purchase again. The gift card option was taken away at check out so I was advised to make the sale over the phone. I contacted the literal department to make a purchase and the customer service agent said he couldn't help me.
Finally, I waited a couple days to try again, desperately trying to get this sour taste in my mouth overt he abhorrent customer service and to get rid of the gift card. When I went to checkout on 12/1, my gift card balance wasn't returned. On 12/6 I contacted them via email and have yet to get a response back. I called to complain the same day and they said they'd escalate this matter and get back to me within 2-4 days.
They haven't.

DOONEY & BOURKE IS THE WORST COMPANY I HAVE EVER DEALT WITH. IF I COULD GIVE YOU NO STARS I WOULD. 1 STAR IS TOO MUCH FOR THE AGGRAVATION YOU PUT ME THROUGH. THE SAME DAY I ORDERED I TRIED TO CANCEL, YOU SAID IT WAS ALREADY SHIPPED, WAS A LIE. THEN I RECEIVED THE THE BAG YOU TELL ME THERE'S A $10.00 CHARGE TO RETURN WHICH WAS NEVER STATED ANYWHERE WHILE SHOPPING OR ORDERING, WHICH IS A SCAM THAT YOU KNOW YOU ARE RUNNING BECAUSE YOU WOULD HAVE STATED THAT EARLIER ON NOT UNTIL CUSTOMER NEEDS TO RETURN MERCHANDISE. THEN YOU MAKE IT HARD FOR CUSTOMERS TO RETURN BY NOT SENDING QR CODES TO THEM. BY WRITING THIS REVIEW I HOPE I CAN PREVENT OTHER SHOPPERS FROM BUYING FROM DOONEY & BOURKE.

The purse was delivered today. The box was completely destroyed, the purse is damaged with folds and creases all through the leather, and the packaging was poor without protective material around the purse. The purse was put in a cardboard box and nothing else. Your customer service was contacted and they were rude and unhelpful. They said all they could do was send a return label and that we would have to order the purse again. Then we were told that we wouldn't even get a refund until the damaged purse was received and inspected. What is needing to be inspected - we are notifying you because it is damaged. Now the price is different than when it was originally purchased and again your customer service says there is nothing they can do. Obviously we will NEVER purchase any of your products in the future. When you try to email customer service, they have an "error" on their site and it cannot be submitted and it limits you to about 5 sentences. Awful company and awful customer service - stay away.

I bought a Dooney and Bourke purse recently from this company online. I usually go to a department store to buy all my purses. The company was having an online sale so I thought I might as well buy a purse from them. When I received my purse it was ok except for the color that was way off from the color on the D&B website. The return has been a nightmare. I couldn't return the purse without sending out an email to the company and explaining why I was returning my purse. All I wanted was the same purse, only in a different color. The customer service representatives have been awful, one told me my purse has been delivered back to the warehouse and another stated they have no record for the return. It can take up to 10 days for a return to make it to their warehouse through UPS. I truly doubt it takes UPS 10 days to return an item. Ten the company states they need to inspect the purse upon arrival. I never took the wrapping off my purse so that I don't understand then it takes D&B another 3-5 days to put the money back into your account. They make the whole return process very difficult, I don't think they want to give up the return money. This is the 2nd time this month I've had issues with this company. And to top it off the overall quality of all their handbags has gone downhill significantly. So, if you want to buy a subpar purse and then have a company play games with any return you make this one is for you. Me, I'll buy my handbags from another company. I'm done with D&B.

I paid for expedited shipping of 2-3 business days. The order did not arrive for 6 business days. When I asked for a refund of my shipping cost ($40) I was told they allow for 24-72 hours of process before shipping so I need to add 3 days to any shipping. However this is not clear on the website as the website says "EXPRESS: $40 (Usually arrives within 2-3 business days of purchase.)"

I just purchased a pocketbook on Dooney for a great price with back to school sales. This is probably my 10th Dooney and Bourke bag and I still love them. The bag came with scratches all over the front and I find out that they're not going to send me another one for the sale price. I will just have to return this bag, what horrible customer service it's not my fault you sent me a scratched up pocketbook. This bag was obviously someone's return. I called customer service and no one would rectify it. You will lose another customer Dooney. If this doesn't get rectified.

I ordered a white tote from them on July 29,2023 and they sent me a beige or off white purse that they tore the tag off playing switcharoo. I immediately returned it still wrapped in packaging before 30 days and they are still trying to charge me $10 for shipping contradicting the return policy. This is how they are stealing from people with the $10 shipping scam when they know they are sending items that are incorrect. You can't understand what the reps are saying, and it is poor customer service as they are liars as well. I tried to email them about the return, and they blocked my email and kicked it back 3 times. Customer service of course denied it saying I sent it to the wrong place. Of course, this company must be going to the dogs, but they don't need to try to take customers with them. I am always in favor of joining a class action lawsuit about these deceptive practices. They need to refund me in full or I will check in on this lawsuit and stop ordering things from them. Dirtbags. Please do not order from this company!

I got a purse and wallet from them last year for Christmas but because I was really sick I didn't use it for a few months. My first time using it I noticed the snap on the wallet was a little loose. When I put my things in the wallet the snap fell off. I emailed them several times and after sending them the emails with pictures they said they would send me a tool kit to repair it. I thought I'm not a purse maker but okay. I never got the tool kit and I get no more responses from them. I feel like starting a group lawsuit because I know many others are having the same issues with them. Shame on them! Charging that much for there purses and wallets and they are crap!

Bought a wristlet when vacationing in US. About a month after the purchase the zipper broke. I paid shipping to send it for warranty repair. They said it was fine and gave me crappy options to resolve it. I opted to get my wallet back. They tried to ship it back to me no less than 4 times! This happened over the course of 10 months. Their shipper kept saying it was "undeliverable". Finally on the last attempt they said it was lost and offered me a credit which wasn't enough to purchase anything like what I had. I ended up paying extra for a snap closure wallet but at least it did finally arrive. I will never ever ever buy from D&B again.

I had a D&B pebble grain Lexington shopper that I carried for years. When it finally showed too much wear, I looked around at many bags, but settled on the new version of my old bag. What a disappointment. I could tell right away it wasn't the same quality, and now, after a year, the decline in quality shows. The lining is rough. The bag has lost its shape. The white leather has yellowed. The hardware doesn't have the heavy feel of my previous bag. It's pretty clear to me they're cutting corners to deliver an inferior product.

I don't have proof of purchase, but I bought directly from them about May 2022.

I have been a loyal DB customer for years- have bought numerous purses for myself and as gifts. Great product, but now I have one with stitching falling out after a month. I contacted them and have to complete a form for them to "consider" doing a repair. After spending over $200 for a purse I expect better.

The package was damaged, it was supposed to be gift, now I have nothing and they want me to pay a return without giving me a return label. They are the worst and I think there are better sites out there.

I have had over a dozen D&B's in the last decade. Quality always excellent, design the best, shipping beautiful and fast, colors exactly as shown and so many options. Customer Service is bad. I've rarely needed them happy to say.
I think you have a few trolls here. Read these negative reviews, they are nonsense. "Their bags are too small, I buy them on Beks and they're bigger"? Really? I think you need to read these comments and delete the frauds. It's a shame you can damage a company's reputation with obviously crank bad reviews.

I never actually received the purse. It actually went back to them on 12/27/22 due to a shipping issue. Still waiting for a refund or have them send the purse. Said elevated on 1/16/23. Nothing since then. Do not ever purchase anything Dooney & Bourke

On 1/9/23 I ordered a Boston Red Sox crossbody, upon arrival it had the Red Sox one the front & Texas Rangers on the back. Customer service has been horrible! They will not replace the bag and expect me to pay $9.50 to ship it back! I rate their customer service as a zero!

Despite negative reviews I Jumped out & purchased & everything was flawless from purchase, packaging, delivery & flawless product! I will buy again!