Dooney & Bourke

I ordered a package on 9/4/25, which was shipped on 9/8/25. The package has been stuck in transit since 9/12/25. I contacted customer service today 9/22/25 and I am now being told that I cannot receive a refund nor can they send out another package until a two week investigation is completed on their end which would be 10/6/25 an entire month after my initial order date. Also once they confirm after two weeks that my order was lost in transit which was already confirmed by the shipper today I would only be eligible for a refund and they can't reship my item. I would stay clear of this company as they can't even honor their own shipping policy placed on their website.

Purchased a bag that turned out to be too small. Have been trying to figure out return process as it simply says to take to UPS and scan the bar code. What bar code? No response from anyone at DB.

I placed my order on the Dooney and Bourke website 16 days ago. My credit card was charged immediately, but I still have not received my order and have gotten no shipping updates. I have emailed twice to check the status and got one automated response that did not answer any of my questions. Based on the prices of your products and the claims of high quality leather items, I would expect much quicker shipping and better customer service! Very disappointing!

I attempted multiple times to order the florentine large satchel bag for my mother for Christmas. The order processed the first time and two days days Dooney cancelled the order. I ordered 2 more times before calling and those also cancelled. Upon calling, I placed orders with two different cards and all the orders cancelled again. A total of 8 orders cancelled with three different cards. So upsetting

I have not received this order yet. So, I have no comment until I check it out. I have always enjoyed Dooney, and can't wait to try thus one too. Hope it gets here soon.

Ordered a Sorento Hobo and a minimalist credit card holder on December 12 with expectation of receiving it by December 24th. Today is December 26th and no package received. No clear order tracking available. Very disappointed in this shopping experience.

Dooney and Bourke are worthless crooks, they sent my package to the wrong address and when I called to have them send me another order or refund me my money they refused, when I asked to speak to a supervisor or a manager they refused, I have filed a dispute with my bank for no services rendered and filed a formal complaint with the Better Business Bureau, in the meantime my wife's Christmas was ruined, thanks to these nefarious actors. NEVER AGAIN, NEVER EVER AGAIN, will I order from worthless Dooney and Bourke, everyone who reads this, do yourself a favor, go buy a Michael Kors bag.