Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Domino's Pizza

Domino's Pizza

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Domino's Pizza?
grey stargrey stargrey stargrey stargrey star

Domino's Pizza Reviews Summary

Domino's Pizza has a rating of 1.5 stars from 426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Domino's Pizza most frequently mention customer service, thin crust and delivery driver. Domino's Pizza ranks 173rd among Food Delivery sites.

service
170
value
157
shipping
96
returns
88
quality
149

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Catherine L.
Unfollow Catherine L.
Share Review
Report Review

POA
April 22, 2022

This store is aPOS. They took more than 2 hours to get my order to me and it was missing a pizza. Now it's going to take all weekend to get my money back and my kids didn't even get the pizza they wanted. Stay away from this hell hole of a restaurant.

Date of experience: April 22, 2022
Ohio
1 review
0 helpful votes
Follow Freddy M.
Unfollow Freddy M.
Share Review
Report Review

Website is horrible
April 14, 2022

I've been trying to order pizza for an hour and the website don't wanna work cuz. I don't have a car because my mom doesn't let me drive it. I want some cheese bread

Date of experience: April 14, 2022
Texas
12 reviews
6 helpful votes
Follow Tim T.
Unfollow Tim T.
Share Review
Report Review

I will never by your food again. Along with my 300 employees. I guess you believe in Black Lives Matter. I guess the riots didn't show you about blacks. I say back to Africa with all of them.

Date of experience: April 10, 2022
North Dakota
1 review
0 helpful votes
Follow karen a.
Unfollow karen a.
Share Review
Report Review

Customer service
April 2, 2022

A couple of weeks ago I had a bad experience at the domino's on 32nd. Almost immediately tammy the CEO of the Fargo stores gave me a call and assured me the 3 people that were very rude were fired, and the rest would b retrained. She also refunded my money and let me know if I gave them a second chance she would pay for it. I called her last night and she made good for me and my 2 great nephews. The food was promptly done and I had great service from the young employees. The young man behind the register was named Owen. He was so sweet. He smiled and was very friendly. His customer service skills were the best. I feel this this young man should b recognized. I also believe tammy should b recognized as well. She is an amazing CEO. Thank u so much tammy

Date of experience: April 2, 2022
Nebraska
3 reviews
1 helpful vote
Follow Skylar C.
Unfollow Skylar C.
Share Review
Report Review

Love it
April 1, 2022

I love the rewards program, I actively take advantage of it when ordering. I would say the delivery is never speedy but for the most part the food is typically good.

Date of experience: March 31, 2022
New Hampshire
1 review
0 helpful votes
Follow Rita H.
Unfollow Rita H.
Share Review
Report Review

Domino's sucks
March 24, 2022

I would prefer not to even give them 1 star. I placed an order from Domino's and when we got the food, the cheesy jalapeno bread had bacon after I requested non due to a vegetarian living in our house. Not only was there bacon, but the entire center of the bread was raw dough and completely unedible. Domino's sent me an email for 20% off my next order to make up for it. The other day I decided what the heck I'll order Domino's and use my coupon before it expires. I went through the whole process of ordering and did not see my discount. I thought maybe it calculated once I completed my order. WRONG. You have to sign up to be a "piece of the pie rewards member" in order to receive the discount. No thanks. I tried to contact Domino's as my order was incorrect AGAIN, and they wanted me to fill out an online form to place my complaint. Halfway through completing it, one of the questions they asked was what I have for a cell phone, what version of software is on it and what version of the app do I have installed on my phone. I refuse to give out that information and therefore could not go any farther with my complaint. I will never order from Domino's again. They are expensive and $#*!ty. I'd much rather get in my car and drive to my local pizza place and support them.

Date of experience: March 24, 2022
Utah
1 review
0 helpful votes
Follow NOWAY E.
Unfollow NOWAY E.
Share Review
Report Review

I ALWAYS select DELIVER TO PASSENGER SIDE and they ALWAYS WITHOUT FAIL will bring the order to the DRIVERS SIDE!

The Online Ordering asks which side to bring the order to. It appears that either your employees are too d***n STUPID or too d**n LAZY to read the order directions... or it's not displayed for them... Don 't know which.

Date of experience: March 14, 2022
Indiana
3 reviews
2 helpful votes
Follow Ron E.
Unfollow Ron E.
Share Review
Report Review

Wheres the MEAT!
February 21, 2022

This one by my house, on Ash and US 20, seems to be a no go! Since they were new a year or so ago I got a 20% off my order. That still was over 25.00 for 2 sandwiches and bread sticks, else it would have been like 32.00 for the bill. If you dont want more meat then the thickness of a slice a lunch meat, you'll love it. I did NOT!

Date of experience: February 21, 2022
Virginia
1 review
0 helpful votes
Follow Janice b.
Unfollow Janice b.
Share Review
Report Review

Quality downgrade
February 20, 2022

I recently ordered domino's pizza and was so disappointed, ordered the new York style pizza the crust was so thin you couldn't pick up a slice with out your fingers going through the crust, the sausage was more like consistency of a meat ball and tasted like it. Definitely not the domino's pizza I was familiar with, sorry to say I will not be ordering domino's pizza again, unfortunately it is the closest pizza place closest to me but I will travel or make my own

Date of experience: February 20, 2022
New Jersey
2 reviews
0 helpful votes
Follow Kalise B.
Unfollow Kalise B.
Share Review
Report Review

Hello okay now it's working I ordered a pizza wings and a coke and that was an hour ago I told them to tell the delivery guy to call me when he was leaving because their 7 miles away from where I live he called me said he'd be there in 30 seconds I have now been on hold with Domino's Pizza for about 20 minutes I will if I can put the snapshots on this app do not use Domino's they'll tell you that they're on their way they're not I stood out in the cold with a flashlight flashing for 20 minutes 30 seconds he said he'd be here I'm going on 60 minutes now I'm sorry but the pizza can't be that damn good I'll never order from them again ever they're 7 mi away from me

Date of experience: February 17, 2022
GB
1 review
0 helpful votes
Follow Darren H.
Unfollow Darren H.
Share Review
Report Review

Undercooked Dough
February 10, 2022

Disappointing Pizza.
Ordered Large Pizza with the Italian base which should be a thin crust - when arrived it was thin on the outer edges but thick, stodgy and undercooked in the middle of the pizza... nasty.
Phoned to complain and Domino's offered to send out a new pizza which they did, but unfortunately I received another pizza with undercooked dough. I hate to waste food but these were not fit for consumption, so had to throw away.
I will not be returning.

Date of experience: February 10, 2022
Georgia
1 review
0 helpful votes
Follow Gary O.
Unfollow Gary O.
Share Review
Report Review

Terrible made Pizza
January 26, 2022

Order a deluxe 16.88 and there was barely anything on it. Way overpriced for what we received. Purchased 3 total.

Date of experience: January 25, 2022
Nigeria
1 review
0 helpful votes
Follow jeffrey E.
Unfollow jeffrey E.
Share Review
Report Review

WHAT IS WRONG WITH YOU
January 21, 2022

BEACUSE OF YOU IM NOT HAVING PIZZA YOU SHOULD HAVE BEEN HERE IN 25 MINS BUT NO JUST BEACUSE OF YOUR DRIVER AND I MADE A GOOD AICHEVMENT SO YOUR OWING US. NOW IM EATING MY LEAST FAVORITE FOOD I HATE YOUR PIZZARIA.

Date of experience: January 21, 2022
Arizona
1 review
1 helpful vote
Follow Michael R.
Unfollow Michael R.
Share Review
Report Review

Cheese Dipping sauce
January 18, 2022

This was from the Rita Ranch location Tucson AZ.
I was so excited when I saw the new cheese dipping Sauce. When it came and we opened the container wow what a bummer. There was 1/8 of an inch in the round container. It was burnt on the bottom. There was no way of dipping it. I was given 6 bread knots and could only barley use 3. My wife got the pasta which had little to no alfredo sauce in it. It was dry. This is a rip off. We quit ordering from Dominoes a few years. Ago but when we saw the ad for the dipping sauce, we were excited and decided to give you one more try. Never again.

Date of experience: January 17, 2022
Tennessee
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

Awful pizza
January 17, 2022

We've always gotten good pizza from dominos on Lee Hwy Bristol va until Saturday 1/15. The pizza was awful. Crust tasted like the rolls of pizza crust you buy at Walmart and the pizza wasn't even baked. We had to bake it when we got home. So disappointed

Date of experience: January 16, 2022
District of Columbia
1 review
0 helpful votes
Follow Johny S.
Unfollow Johny S.
Share Review
Report Review

Dominos Pizza!
January 16, 2022

Ordering from domino's was so much fun! There were so many dessert options I could pick and on top of that it had some really yummy looking desserts. They had a chocolate lava cake which has melted chocolate in it and it drips out after cutting into the cake. They also have cinnamon bread twists and cookie brownies.

Date of experience: January 15, 2022
West Virginia
3 reviews
10 helpful votes
Follow Dana M.
Unfollow Dana M.
Share Review
Report Review

Upped their game
January 12, 2022

Domino's has adapted well over the years to whatever may be the challenge. Technology, competition, pandemics... you name it, they tackled it. Food is decent for the price as it's always been. Glad they're still around, can count on them being anywhere you're stuck at.

Date of experience: January 10, 2022
North Carolina
1 review
1 helpful vote
Follow Mona S.
Unfollow Mona S.
Share Review
Report Review

No call, no product
December 28, 2021

Ordered a large supreme pizza by phone at 6:45 pm. Was told it would be delivered by 8pm. At 8:45 nothing had shown up so called store. They said they ran out of product had to call area manager for more, things got out of hand.
I asked why they didn't call no reply except they cancelled the order and others.
They said we could order all over again and wait again. Hah, we didn't and never will order from them again.
How rude to Not have called to inform us then not even offer either a free pizza or discount to reorder.

Date of experience: December 27, 2021
Pennsylvania
1 review
1 helpful vote
Follow Charles H.
Unfollow Charles H.
Share Review
Report Review

The best
December 27, 2021

This is the best place I orders cinnamon twist with 3 frostings they came and only gave me 1 so I called and they came out gave me new twist and 3 frosting and three coupons with three large pizzas

Date of experience: December 26, 2021
Utah
2 reviews
0 helpful votes
Follow Marilee J.
Unfollow Marilee J.
Share Review
Report Review

Dominos deliver sucks!
December 27, 2021

Dominos deliver is ridiculous! I ordered pizza to be delivered. They told me it would be 1hr 15mins for delivery. 3hrs 15mins later still had no pizza. I had to drive to Dominos to pick it up and they hadn't even started making it! I will never order from them again.

Date of experience: December 26, 2021