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Kentucky
1 review
0 helpful votes
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I've been trying to get my domain redirected for 4...
June 11, 2024

I've been trying to get my domain redirected for 4 days now. I've talked to 8 different agents and bought $50 worth of products that I have no idea if I needed or not.

Date of experience: June 1, 2024
Texas
1 review
0 helpful votes
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You already know the issue and you would not fix it...
June 11, 2024

You already know the issue and you would not fix it then. All my domains going forward will be with another registrar.

Date of experience: June 1, 2024
North Dakota
1 review
0 helpful votes
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This has got to be the worst paid platform I have ever...
June 11, 2024

This has got to be the worst paid platform I have ever used. Highly disappointed in not only the platform, but the lack of support i have received from the representatives.

Date of experience: May 31, 2024
Louisiana
2 reviews
0 helpful votes
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Can't get help from you via phone
June 10, 2024

Can't get help from you via phone. Would really appreciate a call *******808

Date of experience: May 31, 2024
Illinois
1 review
0 helpful votes
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Slow, not helpful and now you're trying to sell me...
June 10, 2024

Slow, not helpful and now you're trying to sell me crap I don't want

Date of experience: May 31, 2024
Virginia
1 review
0 helpful votes
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Okay but still setting up the site; more information...
June 10, 2024

Okay but still setting up the site; more information later.

Date of experience: May 31, 2024
Oklahoma
1 review
0 helpful votes
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I tried using my iphone initially to renew my domain...
June 10, 2024

I tried using my iphone initially to renew my domain name. Every time I received a verification code by text it booted me out of the process. Finally, I realized I would need to use the computer for the domain information and my iphone for the verification code.

Date of experience: May 31, 2024
New York
1 review
0 helpful votes
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It is very frustrating that you do not offer live phone...
June 10, 2024

It is very frustrating that you do not offer live phone support.

Date of experience: May 31, 2024
KR
1 review
0 helpful votes
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It has been wonderful signing up to domain.com
June 10, 2024

It has been wonderful signing up to domain.com. I have not encountered any issue.

Date of experience: May 31, 2024
Massachusetts
1 review
0 helpful votes
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Terrible experience with user experience and customer...
June 10, 2024

Terrible experience with user experience and customer support

Date of experience: May 31, 2024
Canada
1 review
0 helpful votes
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It was easy to setup and create a website, but the...
June 10, 2024

It was easy to setup and create a website, but the tech support staff are not trained properly or highly knowledgeable to help with more complex issues, even though they should be

Date of experience: May 31, 2024
Wisconsin
1 review
0 helpful votes
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Easy to work with, builds my confidence
June 10, 2024

Easy to work with, builds my confidence. The website builder and security options have proven to be very effective.

Date of experience: May 31, 2024
Virginia
1 review
0 helpful votes
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The website is now very difficult to navigate and seems...
June 10, 2024

The website is now very difficult to navigate and seems primarily intended to sell me more products. I just want to manage my website but it takes me several minutes to figure out how to get to my website each time I log in. Make this easier and more prominent relative to the sales buttons.

Date of experience: May 31, 2024
Ireland
1 review
0 helpful votes
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A lot of bugs on your website
June 10, 2024

A lot of bugs on your website. 1) Had difficulty with backing up my site. Support did the backup for me so that I could download it, but its only once. I need to have possibility to make backups whenever I want using your tools. 2) I am able to login to the system with my login/password, but I cannot change my phone number or the password, because it says the password is incorrect. But how I was able to login if the password is incorrect? 3) Wordpress and Elemental say I need to upgrade MySQL and PHP in order to improve the site performance, as it is currently unsatisfied (a way too slow), but the support said that I cannot do it and they had been working on it for more than two moths already (or even longer).

Date of experience: May 31, 2024
Hungary
1 review
0 helpful votes
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I try to bring prudentfitness.eu domain name form my...
June 10, 2024

I try to bring prudentfitness.eu domain name form my company account to here, to my private account. I talk to the chat support every week hours for 3 weeks and still it is not solved. Either you make it intentionally, or you are dilettante

Date of experience: May 31, 2024
Malaysia
1 review
0 helpful votes
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Bad after upgrade also have login problem and email...
June 10, 2024

Bad after upgrade also have login problem and email issue.
And support team is so busy wait for along time or need to consult
Snr. To settle the issue

Date of experience: May 31, 2024
Canada
1 review
0 helpful votes
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No customer service and no one seems to know how to...
June 10, 2024

No customer service and no one seems to know how to fix account problems. When you try to respond to their reply they tell you "this case is closed" and if you want more "help" (not) you need to start over again from scratch with a new unknowledgeable person who doesn't seem to know how to help or fix problems. Don't you want my business? I guess not? Perhaps you already have all the business you need? Unbelievable hoop jumping and gaslighting and refusing to acknowledge there is a problem and then blaming the customer. Your website will not allow me to update my payment method. I have tried every which way to do this and it still will not work. I've done it the correct way, but your website will not work. It's you, domain.com, and not me, with the problem! Where do I go to get a domain hosting service that doesn't gouge with ridiculous charges?

Date of experience: May 30, 2024
Ecuador
1 review
0 helpful votes
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Raise of prices without notify, i didn't know after...
June 10, 2024

Raise of prices without notify, i didn't know after 1st year prices would be raised.

Date of experience: May 30, 2024
Washington
1 review
0 helpful votes
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I have a lot of trouble with my weI have been using...
June 10, 2024

I have a lot of trouble with my weI have been using this hosting service for a while now, and unfortunately, I have encountered a lot of trouble with my website hosting. There have been frequent downtimes and technical issues that have been incredibly frustrating to deal with. While the customer service team is polite, the recurring problems with the hosting have made it difficult for me to maintain my website smoothly. I hope they can address these issues promptly, as the potential for a great service is there, but my current experience has been less than satisfactory.bsite hosting.

Date of experience: May 30, 2024
Arkansas
1 review
0 helpful votes
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I faced problems many times when trying to update my...
June 10, 2024

I faced problems many times when trying to update my email record ( and still haven't done it so far). Also very bad experience with purchasing. I bought dns protection service and now you're still throwing a big banner to me for every login about it.
Your support is nice enough - 2 stars are for them.

Date of experience: May 30, 2024