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For over a month I was totally unable to get support - the chat kept ending before I could even type 'hello'. The Web Builder program at the Started level is cumbersome and I can't just change or even see how the AI version is different or better. Other then giving me my domain name - the rest is quite unwieldy and not user-friendly. I am strongly considering migrating my domain to another platform.
I have been trying to use your Live Chat for weeks now on various devices and cannot even type 'hello' before it aborts EVERYTIME. I need support badly to sort an account issue ASAP. Please respond via my email [email protected]
Don't like it Too hard to log in and convoluted while trying to navigate
Chat is unhelpful and slow, this is the third time I have had to return to fix something an d i cannot purchase more domains
No longer competitive pricing. Removed the ability to have simple domain forwarding. Used to be a terrific company with many usable features. No longer.
There is no in person support. Just Chat that is absolutely no help! I want to cancel the services because of no real support. But I am told I cannot until the anniversary.
Requests take way too long to be completed and it's challenging to transfer domain. Customer service chat is ok.
Worst ever... it has been over a month for your guys to validate a SSL certificate. I cannot believe in 2024 your company has a hard time with the easiest tasks.
Your firstly e customer service is horrible and a waste of time. It has taken your company almost 2 months to resolve my issues.
Generally good value and service. Problems arose when the renewal didn't go through but even before the current payment schedule had ended it would continually only allow access to the payment/renewal and blocked me from using account.
Getting the website names was very helpful, but I have found that the WebBuilder isn't as easy to use as I first thought. It could be due to my wishing to change the recommended layout significantly.
Support sucks. Continue to be charged for renewals that I discontinued. Calls to get resolved generally tell me nothing can be done. Had to cancel all cards on files to get charges to stop.
Our site has been down for months. That was totally unacceptable. We lost revenue due to this. How do you plan to compensate?
Easy, and good customer care, more tools needed to help navigate...
My species has been Excellent; I realize that Domain.com is evolving its platform.
It seems awfully expensive to keep our domain name. There seem to be other options out there for far less but I am not sure how to transfer it over to them.
I choose to use domain.com because it was supposed to be easy to do, I used vistaprint in the past and it was way easier. I can't seem to get help and everything I go to do the techs pretty much want to charge you for this or you need that or you gotta have this to do that. I understand business but this websitebuilder is not as easy as advertised.
This is no user friendly. I have had a couple of issues-first, my website didn't launch and then once that problem was fixed, I couldn't edit my site. Everything is fixed now but I always wonder what is going to happen next.
Several control panel features simply do not work in firefox
Cumbersome, complicated, always splashing up-sales when I just want to work on website.
Unable to create email several times with none coming forth on chat
